Jobs in the United States

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Bakery Clerk
Albertsons Companies
EL PASO, TX · El Paso, TX
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
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PT Sales Supervisor, Waterloo-NY
Michael Kors Stores LLC
Waterloo, NY
REPORTS TO: Store Manager/Assistant Store Manager DIVSION: Retail
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Business Development Manager
Willdan
Remote, United States
The Business Development Manager is responsible for driving strategic business growth in the data center, telecom, and cable industries by developing executive-level client relationships,…
Added just now
HG
H&M Department Supervisor - Glenbrook Square
H&M Group
Fort Wayne, IN
- $17.05 to $19.86 USD / hour
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
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Registered Nurse
Oak Street Health MSO LLC
Arlington, TX
Our Center Nurses report to the Practice Manager.
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Senior Manager, Strategy Planning & Governance
CVS Pharmacy, Inc.
Remote, United States
The Senior Manager, Strategy Planning & Governance is responsible for leading strategic planning, governance, and portfolio oversight activities that support the long-term success of the…
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Senior Manager, Performance and Quality
Caremark, L.L.C.
Remote, United States
As the Senior Manager, Performance and Quality, you'll lead proposal development and formal client responses for the account, and coordinate the team's responses to client, external, and…
Added just now
CE
Manager In Training
CLEARWATER EXPRESS WASH LLC
KATY, TX
- $16 to $18 USD / hour
Our Manager in Training program is designed to give you the hands-on experience, training, and leadership development needed to build a successful career in operations and management.
Added 1 min ago
Cash Poster
Guidehouse Managed Services LLC
SD
Perform other duties as requested by Supervisor or Manager.
Added 1 min ago
GI
Real Estate Manager - Lease Administration (Financial)
Guidehouse Inc.
WA
- $98,000 to $163,000 USD / year
…and programs. Implements solutions from initial business case development, program management, integrity monitoring, through final close-out and transition to operations. Advises on…
Added 1 min ago
GI
Internal Controls, Audit Remediation, Readiness, and Risk Management Consultant
Guidehouse Inc.
VA
- $74,000 to $124,000 USD / year
…clients transform their business processes, improve efficiency of operations, evaluate and improve internal controls, strengthen policies and controls, increase transparency and performance…
Added 1 min ago
Assistant General Manager - 247
Premium Velocity Auto LLC
Columbus, OH
We're looking for a High‑Energy Assistant General Manager (AGM) to support daily operations, drive sales results, and lead a team committed to delivering exceptional guest experiences. If…
Added 1 min ago
Operations Manager
Pennsylvania CVS Pharmacy, L.L.C.
Aston, PA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Operations Manager
Oregon CVS Pharmacy, L.L.C.
Portland, OR
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Practice Manager
Oak Street Health MSO LLC
Oklahoma City, OK
The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.
Added 1 min ago
Technical Account Manager
Crane Worldwide Logistics
Houston, TX
Act as a customer advocate within the organization to influence product roadmaps and feature development.
Added 1 min ago
VB
Fleet Technician II
Virginia Beach City Public Schools
Virginia Beach, VA
- $23.72 to $34.6 USD / hour
Perform intermediate to advanced diagnostic and repair operations on a variety of light to heavy duty fleet vehicles and equipment.
Added 1 min ago
Center Manager-8149
GREASE MONKEY INTERNATIONAL
Allen, TX
The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team…
Added 1 min ago
Center Manager-8135
GREASE MONKEY INTERNATIONAL
Sachse, TX
The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team…
Added 1 min ago
Retail Print Manager
The ODP Group
Ogden, UT
As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print…
Added 1 min ago
Business Center Manager
JW LOGISTICS OPERATIONS LLC
Phoenix, AZ
The Business Center Manager (BCM) is responsible for the overall operational, financial, and commercial performance of JW Logistics’ Phoenix business center. This leader oversees final-mile…
Added 1 min ago
Operations Manager
Nevada CVS Pharmacy, L.L.C.
Las Vegas, NV
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Operations Manager
New Jersey CVS Pharmacy, L.L.C.
Ridgefield Park, NJ
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Operations Manager
Grand St. Paul CVS, L.L.C.
White Bear Lake, MN
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 2 mins ago
PBV Manager
Inlivian
Charlotte, NC
INLIVIAN is seeking a Project-Based Voucher Manager to lead program operations, oversee staff, ensure HUD regulatory compliance, and strengthen partnerships with property owners and…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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