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Cascade Maverik: Quality Assurance Associate
Bauer Hockey/ Cascade Maverik Lacrosse
Liverpool, NY
Under general direction from the Quality Manager, and in accordance with applicable policies and procedures, the Quality Assurance Associate is responsible for auditing all processes and…
Added just now
Entry Level Manager (01420)
Domino's
Ft Campbell, KY
We are seeking an enthusiastic and driven Entry-Level Restaurant Manager to join our team at Domino’s Pizza. This role is ideal for someone looking to advance their career in the…
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Environmental Health and Safety Manager
Flex-N-Gate
Fowlerville, MI
The Environmental Health & Safety Manager develops implements and maintains all Environmental, Health and Safety programs for the facility to ensure h safe, healthy and accident-free work…
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Entry Level Manager (05410)
Domino's
Nashville, TN
We are seeking an enthusiastic and driven Entry-Level Restaurant Manager to join our team at Domino’s Pizza. This role is ideal for someone looking to advance their career in the…
Added just now
Entry Level Manager (05411)
Domino's
Nashville, TN
We are seeking an enthusiastic and driven Entry-Level Restaurant Manager to join our team at Domino’s Pizza. This role is ideal for someone looking to advance their career in the…
Added just now
Entry Level Manager (05413)
Domino's
Nashville, TN
We are seeking an enthusiastic and driven Entry-Level Restaurant Manager to join our team at Domino’s Pizza. This role is ideal for someone looking to advance their career in the…
Added just now
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HR Profess IV Operations Admin
State of Kansas
KS
- $2,596.15 to $2,822.05 USD / week
Manages temp service program by establishing the standards for the quantity and quality of work.
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Senior Compliance Manager
Riderflex
San Francisco Bay Area, CA
- $180,000 to $220,000 USD / year
The company is hiring its first Senior Compliance Manager to own the security and compliance program end to end. This role reports directly to the founder and works closely with Engineering…
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MM
Canine Security Officer
Mercy Medical Center
Baltimore, MD
- $21.15 to $34.9 USD / hour
Must attend training provided by the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer when given the opportunity by the Medical Center…
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Writing Center Consultant-Work Study
OLIVET COLLEGE
Olivet, MI
Supervisor/Manager: Dr. Elizabeth Trueblood, Director of the Writing Program & Writing Center, Assistant Professor
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Augusta, GA
…aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead,…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Midland, TX
…aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead,…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
El Paso, TX
…aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead,…
Added 1 min ago
Sales Manager
Ulta Beauty, Inc.
Atlanta, GA
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
UB
Lead Cashier
Ulta Beauty, Inc.
Marysville, WA
- $17.5 to $26 USD / hour
…aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead,…
Added 1 min ago
Specialty Artist - MAC
Ulta Beauty, Inc.
Shreveport, LA
…MAC brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…
Added 1 min ago
Specialty Artist - MAC
Ulta Beauty, Inc.
D'lberville, MS
…MAC brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…
Added 1 min ago
Brow Waxing Expert
Ulta Beauty, Inc.
Tampa, FL
…the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 1 min ago
Operations Manager
Ulta Beauty, Inc.
Newtown, PA
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
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District Manager
Ulta Beauty, Inc.
Des Moines, IA · West Des Moines, IA
- $102,900 to $134,222 USD / year
The District Manager (DM) is responsible for leading through Ulta Beauty’s strategic plan and mission, vision, and values to develop high performing teams that consistently deliver top-line…
Added 1 min ago
Specialty Beauty Advisor - Clinique
Ulta Beauty, Inc.
Parrish, FL
…Clinique brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and…
Added 1 min ago
Lead Cashier
Ulta Beauty, Inc.
Great Falls, MT
…aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead,…
Added 1 min ago
Systems Administrator (888)
Reliance Test & Technology
Patuxent River, MD
…stakeholders to maintain the systems essential to flight-test and training…
Added 1 min ago
2026 Management & Sales Training Program (Portland)
Sherwin-Williams
Portland, OR · Vancouver, WA · Wilsonville, OR · Camas, WA · Beaverton, OR · Hillsboro, OR · Keizer, OR · Longview, WA · McMinnville, OR · Milwaukie, OR · Newberg, OR · Saint Helens, OR · Salem, OR · The Dalles, OR
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…
Added 1 min ago
Systems Administrator (887)
Reliance Test & Technology
Patuxent River, MD
…stakeholders to maintain the systems essential to flight-test and training…

at Marriott

Guest Relations Manager

Vail, CO, United States

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Job details

Apply by: Nov 30, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

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