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SH
Kitchen Porter
Southcoast Health System, Inc.
Fall River, MA
- $16.63 to $23.64 USD / hour
Position reports to the Manager Culinary or Operations Manager, Food & Nutrition Services or designee. Principally provides the duties of washing and sanitizing pots / pans / utensils,…
Added just now
SH
Food Service Worker
Southcoast Health System, Inc.
Fall River, MA
- $16.48 to $23.17 USD / hour
Position reports to the Manager Culinary or Operations Manager, Food & Nutrition Services or designee. Provide support for the main kitchen of the Food & Nutrition Department including set…
Added 1 min ago
IC
Dispensary Shift Lead - GrowHealthy (Miami)
iAnthus Capital
Miami, FL
- $19 USD / hour
…create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work…
Added 1 min ago
Executive Housekeeper - Hourly - FT
DRIFTWOOD HOSPITALITY MANAGEMENT
Atlanta, GA
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Added 1 min ago
President & CEO
Laurel House, Inc.
Stamford, CT
…budget and guide the organization’s strategy, financial health, operations, and program…
Added 1 min ago
DV
Sous Chef
Discovery Village at Deerwood IL
Jacksonville, FL
- From $23 USD / hour
…adhering to budgetary requirements, and help manage kitchen operations in a cost effective…
Added 1 min ago
Operations Manager, DC
ALO
North East, MD
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited…
Added 1 min ago
Operations Manager, DC
ALO
Fort Worth, TX
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited…
Added 2 mins ago
Assistant Front Office Manager
TPG Hotels & Resorts
Fort Lauderdale, FL
The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the front desk. This role ensures that all guests receive exceptional service…
Added 2 mins ago
Manager | Engineering Operations
REMEDY MEDICAL PROPERTIES INC
Voorhees Township, NJ · Andover, MA · Lynbrook, NY
The Maintenance Operations Manager position encompasses a wide range of duties associated with the total care of the assigned assets that represent a major investment by the company. These…
Added 2 mins ago
Rigging Trainer
Bechtel Corporation
Millersport, OH
…position coordinates with Labor Relations, the Crane and Rigging Manager, project training personnel, Construction, and Environmental, Safety and Health (ES&H) to ensure training in…
Added 2 mins ago
Piping Workface Planner
Bechtel Corporation
New Albany, OH
…in accordance with the project Advanced Work Packaging (AWP) program. Reporting to the AWP Manager, you will independently translate Construction Work Packages (CWPs) into field-ready,…
Added 2 mins ago
Associate Director, Specialty Pharmacy Operations
Alexion Pharmaceuticals Inc Company
United States
The Associate Director, Specialty Pharmacy Operations leads day-to-day patient pull-through and case coordination between Alexion and specialty pharmacy teams, including non-commercial…
Added 2 mins ago
Acquisition Specialist, Senior - EW&C
Semper Valens Solutions
Belcamp, MD
Semper Valens Solutions is seeking an Acquisition Specialist, Senior to support Product Manager Tactical Spectrum Warfare (PdM TSW) and associated PM EW&C organizations in the planning,…
Added 3 mins ago
Operations Manager - Orlando, FL
NRG
Miami Beach, FL
The Operations Manager oversees the daily operations, team performance, and office management of a DTH (Direct-to-Home) Installation Program. This role is responsible for recruiting,…
Added 3 mins ago
College and Career Readiness Specialist - Great Lakes Learning Academy
Connections Academy
East Lansing, MI
…with the school’s leadership team to support the mission and operations to help students successfully complete high school. They will assist students and parents in understanding and…
Added 3 mins ago
Catering Sales Manager
Four Seasons Hotels Limited
Fort Lauderdale, FL
The Four Seasons Hotel and Residences Fort Lauderdale is looking for a talented Catering Sales Manager. Coordinates all requirements for various Catering groups booked by the Sales…
Added 3 mins ago
Vice President, Client Service Director
ewminds consulting Services
Berwyn, PA
The Vice President, Client Service Director serves as the primary relationship manager and strategic service lead for assigned clients within BNY Archer Managed Account Services. Clients…
Added 3 mins ago
WC
Resident Services Manager II
Windsor Communities
Atlanta, GA
- From $31 USD / hour
Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to…
Added 3 mins ago
Lieutenant of Professional Standards and Training
Southern Regional Technical College
United States
…departmental compliance with Georgia Law Enforcement Certification Program (GLECP) State Certification standards as well as college policies and procedures, while supporting departmental…
Added 3 mins ago
CC
Manager - Business Transformation (Banking and Capital Markets)
CrossCountry Consulting
NY
- $107,000 to $236,000 USD / year
Stakeholder engagement: Maintain relationships across Business Management, Sales/Trading, Risk, Legal, Technology & Operations, Compliance, Client Services; support change management and…
Added 3 mins ago
LB
Bindery Material Handler 1
Lakeside Book Company
Willard, OH
- $18 USD / hour
Access to an Employee Assistance Program (EAP)
Added 3 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Duluth, MN
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 3 mins ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
Leominster, MA
- Full-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 3 mins ago
Rental Equipment Sales Representative - Power Systems Rental
Wagner - 2026
Aurora, CO
…power needs to the appropriate Territory Representative, Branch Manager, Operations Manager, or Sales Manager to ensure timely follow-up, accurate system sizing, and successful project…

at Marriott

Guest Relations Manager

Vail, CO, United States

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Job details

Apply by: Nov 30, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

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