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Added 1 min ago
LC
LPN Licensed Practical Nurse
Life Care Center of Waynesville
Waynesville, MO
- $26 to $34 USD / hour
Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We…
Added 1 min ago
LPN Licensed Practical Nurse
Life Care Center of Waynesville
Waynesville, MO
Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We…
Added 1 min ago
LPN Licensed Practical Nurse
Life Care Center of Cape Girardeau
Cape Girardeau, MO
Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We…
Added 1 min ago
Landscaping Crew Member - Secured Access
CW Resources, Inc.
Miramar, FL
We invite applicants eligible for the AbilityOne Program to Apply. The AbilityOne Program is a federal initiative that offers employment opportunities and services to adults who have…
Added 2 mins ago
Hub Driver
AutoZone
Milwaukee, WI
…all while enjoying career growth with an essential industry…
Added 2 mins ago
A
Hub Driver – Part Time
AutoZone
Milwaukee, WI
- Part-time
…all while enjoying career growth with an essential industry…
Added 2 mins ago
A
Hub Driver – Part Time
AutoZone
Milwaukee, WI
- Part-time
…all while enjoying career growth with an essential industry…
Added 3 mins ago
A
Contract Manufacturing Engineer
Actalent
Twinsburg, OH
- $30 to $36 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 3 mins ago
K
Sr. Program Manager
Kentro
McLean, VA
- $175,000 to $225,000 USD / year
Kentro is hiring an experienced Senior Program Manager to support the US Agency for International Development (USAID). In this role, you will oversee the delivery of technical,…
Added 3 mins ago
K
Remote Solutions Architect (VA ESOM)
Kentro
UNAVAILABLE
- $145,000 to $195,000 USD / year
…architecture function, supporting a large federal enterprise IT program. Each person in this role is assigned to one of the program's delivery pillars and works alongside that pillar's team…
Added 5 mins ago
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Controls Engineer 1
Actalent
Brookpark, OH
- $32 to $37 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added 5 mins ago
Supply Chain Associate - 2027 Supply Chain Leadership Development Program
Avient Corporation
Avon Lake, OH
Job Summary The Supply Chain Leadership Development Program accelerates professional development by placing participants into key areas of Avient's Supply Chain organization in a two-year…
Added 5 mins ago
T
ISP/OSP Technician (Tech I & II) Data Center Construction
TEKsystems
Conesville, OH
- $22 to $30 USD / hour
Added 5 mins ago
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Mainteance Engineer
Aerotek
Oakwood Village, OH
- $21 to $24 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 5 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Warrensville Heights, OH
- $15 to $17 USD / hour
- Full-time
…operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for…
Added 5 mins ago
Residential Specialist
Eastway Ranch of Opportunity
Washington Court House, OH
…of daily living. Will perform tasks as assigned by the shift leader and the assistant shift leader. Will have an understanding of the physical, mental, behavioral, and emotional impacts of…
Added 5 mins ago
PH
Assembler - 2nd or 3rd shift
PARKER HANNIFIN CORPORATION
Eaton, OH
- From $17 USD / hour
Added 5 mins ago
Operator - 1st Shift
SEALED AIR CORPORATION
Upper Sandusky, OH
…Good Manufacturing Practices and FDA requirements or other program requirements. - Visually inspect parts produced to ensure that no defective parts are packed and shipped to internal or…
Added 5 mins ago
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Warhouse Team Leader 2nd Shift
Kuehne+Nagel
West Jefferson, OH
- $25 USD / hour
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver…
Added 5 mins ago
Regional Human Resources Manager
JB Roofing, a Tecta America Company, LLC
Tiffin, OH
…(IN, OH, PA & KY) The Regional HR Manager serves as the HR leader for a portfolio of eight specialty construction businesses. The role partners with each leadership team to align people…
Added 5 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Circleville, OH
- $22 USD / hour
Physically able and willing to become certified to operate a forklift in accordance with IIPP. (Injury, and Illness Prevention Program)
Added 5 mins ago
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Assembler $20+HR
Aerotek
Westlake, OH
- $20 to $22 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 5 mins ago
Marketing and Communications Intern
A-Gas US Inc
Bowling Green, OH
Marketing and Communications Intern Who are we? A-Gas is a world leader in the supply and lifecycle management of refrigerants, clean agent fire suppressants, specialty chemicals, and…
Added 5 mins ago
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Computerized Machine Operator (CMO) 3rd Shift Flyer
GE Aerospace
Beavercreek, OH
- $22.75 to $26 USD / hour
Set up, operate, edit, and program a variety of computerized machines (for example, furnaces, lasers, robots, Coherent General 8‑axis equipment, presses, and benders) to meet customer…
Added 5 mins ago
GA
Aerospace Tig Welder 3rd Shift Flyer
GE Aerospace
Beavercreek, OH
- $24.1 to $30 USD / hour
Assist in other areas as needed and directed by People Leader

at Marriott

Guest Relations Manager

Vail, CO, United States

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Job details

Apply by: Nov 30, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

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