Find work in the United States.

6,437,700 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Analyst, Technology Procurement
Hilton
McLean, VA
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added just now
Director, Sustainability
Molson Coors
Milwaukee, WI
Lead supplier sustainability engagement efforts in partnership with Procurement, developing category and supplier-specific sustainability objectives that support enterprise priorities.
Added just now
Residential Villa Sales & Commercial Manager
Four Seasons Hotels Limited
Carlsbad, CA
· Manage the Residence Club’s Yield Management program including the transition to a more robust dynamic pricing model.
Added just now
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
…infrastructure automation across the enterprise. This individual will lead a major transformation initiative focused on automating Level 1 support operations through conversational AI,…
Added just now
WC
Resident Services Manager II
Windsor Communities
Atlanta, GA
- From $31 USD / hour
Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection…
Added just now
HI
Caregiver
Home Instead Headquarters
De Pere, WI
- $15 to $18 USD / hour
Caring Office Team offering 24/7 Support to our Care Pros
Added just now
Caregiver
Home Instead Headquarters
Howard, WI
Caring Office Team offering 24/7 Support to our Care Pros
Added just now
Caregiver
Home Instead Headquarters
Ashwaubenon, WI
Caring Office Team offering 24/7 Support to our Care Pros
Added just now
Fitness Trainer
Planet Fitness
Rochester, NH
…experience we create for our members and the way our team members support one…
Added just now
Automation & Controls Engineer, Data Center Facilities
SpaceXSI
Southaven, MS · Memphis, TN
As an Automation and Controls Engineer, you will design, program, commission, and own the controls for that plant. You will write robust control code, build operator interfaces people can…
Added 1 min ago
CC
Manager - Business Transformation (Banking and Capital Markets)
CrossCountry Consulting
NY
- $107,000 to $236,000 USD / year
By joining our rapidly growing Business Transformation practice you will lead workstreams and manage day-to-day delivery across capital markets transformation programs. You’ll partner with…
Added 1 min ago
New Store Opening - Manager - Asset Protection - The Paseo at St. George Rack
Nordstrom Inc
St George, UT
Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty
Added 1 min ago
Paramedic Training Specialist - Adult Workforce Development
The Greater Cincinnati School Application Consortium
OH
Coordinates meetings and/or activities that lead to program expansion, improvements, and credibility
Added 1 min ago
Retail Brand Experience Key Holder-Clearwater Mall
Bath & Body Works
Clearwater, FL
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 1 min ago
Retail Assistant Manager (Assistant Brand Experience Leader)-THE MALL BAY PLAZA
Bath & Body Works
Bronx, NY
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Added 1 min ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Duluth, MN
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
Leominster, MA
- Full-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 1 min ago
Project Manager
CACI
Melbourne, FL · Melbourne
…delivery; coordinate with Quality, Engineering, and Customer Support to meet turnaround time and performance…
Added 1 min ago
Cyber Security Operations Specialist II/Tier 2
CACI
St. Louis, MO · St. Louis
…Agency (NGA) on its Transport & Cybersecurity Services (TCS) program. The functional capabilities are to coordinate the cybersecurity and information technology (IT) infrastructure services…
Added 1 min ago
Lead Technician, Airframe & Powerplant (A&P) - 2nd Shift
Bombardier
Dallas, TX
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Added 1 min ago
R
Product Guide III (Part-time) - Venice Showroom
Rivian
Venice, CA
- $23.41 to $26.79 USD / hour
- Part-time
…engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic…
Added 1 min ago
R
Product Guide III (Part-time) - Brickell Spaces
Rivian
Miami, FL
- $21.39 to $23.75 USD / hour
- Part-time
…engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic…
Added 2 mins ago
RU
Senior Customer Success Engineer
Randstad USA
Chandler, AZ
- $130,000 to $155,000 USD / year
Platform reliability: Lead platform-level escalations and reliability initiatives alongside Product Support, Engineering, and factory teams to establish root cause, action items, and…
Added 2 mins ago
RU
Sr Customer Success Engineer
Randstad USA
San Jose, CA
- $150,000 to $175,000 USD / year
Platform reliability: Lead platform-level escalations and reliability initiatives alongside Product Support, Engineering, and factory teams to establish root cause, action items, and…
Added 2 mins ago
RU
Sr Customer Success Engineer
Randstad USA
Austin, TX
- $140,000 to $160,000 USD / year
Platform reliability: Lead platform-level escalations and reliability initiatives alongside Product Support, Engineering, and factory teams to establish root cause, action items, and…

at Marriott

Guest Relations Manager

Vail, CO, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 30, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Apply About employer

Report this job