Find work in the United States.

6,437,700 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
CONTROLLER
Tuerk House
Baltimore, MD
The Finance Manager will oversee the budget and finances of management services of Tuerk House under the Finance Director.
Added just now
Senior Program Manager
KBR Wyle Services, LLC
Beavercreek, OH
KBR is seeking a senior Program Management SME to join a team of program managers, engineers, logisticians, and operators supporting a diverse portfolio of programs including but not…
Added just now
Program Manager- Program Integration
KBR Wyle Services, LLC
Beavercreek Township, OH
The Program Manager – Program Integration supports Air Force Fighter/Bomber (F/B) portfolio capability planning and long‑range program integration activities. This role assists in…
Added just now
EES Program Manager
Puget Sound Energy, Inc
Bothell, WA
The EES Program Manager develops and manages strategic design and delivery of energy programs to PSE customers. They will also participate in all relevant program planning exercises…
Added just now
Director of Sales
Peachtree Group Hospitality Management
Saint Paul, MN
…professional, polished, the right-hand person to the General Manager. If your experiences align with the below, let’s…
Added just now
Room Attendant
Peachtree Group Hospitality Management
Baltimore, MD
Report any damages or repairs needed to management
Added just now
Night Auditor
Peachtree Group Hospitality Management
Nashville, TN
Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
Added just now
PD
Mitigation Manager
Paul Davis Restoration & Remodeling of South Atlanta
Stockbridge, GA
- $70,000 to $85,000 USD / year
…are completed accurately, efficiently, and in compliance with program…
Added just now
Senior Program Manager
Chickasaw Service Solutions, LLC
United States
The Sr. Program Manager implements, manages and controls all program directives related to the contract. This position ensures the timely accomplishment of all specified requirements and…
Added just now
Indirect Lending Processor II
Apple Federal Credit Union
Fairfax, VA
…dealerships and refinance companies through the Indirect Lending program. Processes loans and distributes funds and reserve payments directly to dealerships. Prepares, delivers, and files…
Added 1 min ago
JA
Manager Heavy Maintenance Planning
JetBlue Airways Corporation
Long Island City, NY
- $114,000 to $170,000 USD / year
The Manager Heavy Maintenance Planning reports to the Senior Manager Maintenance Planning and provides leadership and oversight of heavy maintenance and long-term planning activities within…
Added 1 min ago
RT
Residential Behavioral Health Clinician (32-hour work week)
RIMROCK TRAILS TREATMENT SERVICES
Prineville, OR
- $109,000 to $116,000 USD / year
…individual, group and family treatment services, and oversee the case management and care coordination activities for a caseload of adolescents in the residential treatment program.…
Added 1 min ago
General Manager
EEC Acquisition, LLC
Remote, United States
Bachelor’s Degree in Construction Management (or similar degree program, with technical and financial components) or commensurate experience
Added 1 min ago
Team Manager-Livonia, MI
Panera Bread
Livonia, MI
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 1 min ago
Team Manager
Panera Bread
Sheboygan, WI
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 1 min ago
Team Manager-Springfield, IL
Panera Bread
Springfield, IL
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 1 min ago
Senior Security Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Implement Air Force SAP Nomination Process (AF SAPNP) and ensure effective program implementation of the Joint Security Implementation Guide/Risk Management Framework.
Added 1 min ago
WV
Kitchen Manager - Orchard Center
West Valley School District #363
Spokane, WA
- $20.53 to $27.6 USD / hour
Ensures that meal items and components are properly served and counted as reimbursable meals according to National School Breakfast and Lunch Program rules.
Added 1 min ago
Special Education Teacher (10288 SPED)
Evergreen Public Schools
Vancouver, WA
Participate in total building program, including assemblies, contests, and other student activities.
Added 1 min ago
EPP Instruction and Clinical Practice Manager
Responsive Education Solutions
Lewisville, TX
…coursework, grading, and providing targeted feedback within the program's Learning Management…
Added 1 min ago
MI
Registered Nurse
Manor Independent School District
Manor, TX
- $60,309 to $74,040 USD / year
Implement comprehensive program of health services for campus. Provide health services to students. Promote health education.
Added 1 min ago
Cafeteria Assistant PT (348583C)
Moore County Schools
Robbins, NC
Under the supervision of a manager, performs the routine duties involved in the production and serving of food within the guidelines of the Child Nutrition Program
Added 2 mins ago
L
Senior Hazardous Environments Design Engineer
Laminar
Boston, MA
- $120,000 to $170,000 USD / year
…processes, including process manufacturing, production, water management, energy reduction, and waste minimization. Based at Greentown Labs, North America's premier cleantech innovation…
Added 2 mins ago
Speech Language Pathologist (Tuckaseegee ES)
Charlotte-Mecklenburg Schools
Charlotte, NC
…of the speech language-related provisions of the educational program. Position will analyze diagnostic information to develop individual education programs for students that utilize a…
Added 2 mins ago
General Manager - NASA Programs Division (NPD)
The Aerospace Corporation
Houston, TX · El Segundo, CA · Chantilly, VA
Substantial relevant experience (typically 15+ years) with program management of highly complex and technical multi-disciplinary systems and teams.

at Marriott

Guest Relations Manager

Vail, CO, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 30, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Apply About employer

Report this job