Jobs in the United States

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Added 1 min ago
Patient Access Representative I
The Hospital Authority of Miller County
Colquitt, GA
…the fundamental aspects of patient registration and customer service. The specialist will work under close supervision while gaining confidence and accuracy in registration processes.…
Added 1 min ago
AR
Assistant Property Manager
Avenue5 Residential, LLC
Marysville, WA
- $27 to $29 USD / hour
We’re looking for a talented assistant property manager who will be responsible for assisting the property manager in the overall operations of the property. This includes ensuring…
Added 3 mins ago
Bakery Clerk
Albertsons Companies
LAS VEGAS, NV · Las Vegas, NV
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 3 mins ago
Sales Manager - AutoNation Chevrolet Gulf Freeway
AutoNation
Houston, TX
The Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and…
Added 4 mins ago
Community Manager - LIHTC
RPM Living
Dickson, TN
The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and…
Added 4 mins ago
Office Administrator (San Francisco)
Fenwick & West LLP
United States
…Francisco office. The OA will be responsible for the day-to-day operations and administrative functions for the office and will work collaboratively with office partners, direct reports,…
Added 4 mins ago
Human Resources Generalist
JBC TECHNOLOGIES INC
North Ridgeville, OH
Purpose: The Human Resources Generalist supports the day-to-day operations of the Human Resources department, providing assistance and guidance to employees and management across multiple…
Added 6 mins ago
GL
Associate Director, Trade & Distribution - Therapeutic Dermatology
Galderma Laboratories, LP
United States
- $138,400 to $199,000 USD / year
…collaborating cross-functionally to ensure a strong understanding of SP process and capabilities, escalating concerns as appropriate, and identifying solutions to address access…
Added 6 mins ago
Branch Manager II
Oak Ridge, TN
· Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Added 6 mins ago
Branch Manager II
Morristown, TN
· Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Added 6 mins ago
Assistant Branch Manager
West Columbia, SC
· Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Added 6 mins ago
Team Manager - MP&L
Ford Global
Dearborn, MI
…love. A career at Ford Motor Company will offer professional development and growth with opportunities for advancement into leadership and executive…
Added 7 mins ago
TC
Community Manager - Orenda
Thrive Communities
Seattle, WA
- $90,000 to $93,000 USD / year
34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Added 8 mins ago
Customer Service Coordinator
Agiliti Health, Inc.
Remote, United States
Participates and partners with Technical Services, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with…
Added 8 mins ago
GIS Technician I/II/III
City of New Braunfels
New Braunfels, TX
Must possess, or be able to obtain at time of hire, a current valid Texas driver’s license
Added 8 mins ago
Regional Field Operations Manager, West, Devices, Retail Enablement and Field Ops
Amazon.com Services LLC
CA
…merchandising. In the afternoon, you have a one-on-one with a Market Manager to discuss their career goals and map out a development plan. You wrap up by reviewing a proposal from your team…
Added 8 mins ago
Senior Product Manager - Technical, Amazon Kinesis Data Streams
Amazon Development Center U.S., Inc.
East Palo Alto, CA
Amazon Kinesis Data Streams (KDS) is a fully managed, serverless streaming data service. Customers use it to capture, process and store data streams at any scale. Tens of thousands of AWS…
Added 8 mins ago
Infrastructure Engineer
Virginia Community Colleges
VA
…engineers work as a coordinated team with a Systems Analyst and the Manager of Infrastructure and Enterprise Systems to support the college’s server, network, telecommunications,…
Added 8 mins ago
Consulting Actuary - Risk Adjustment (ACA)
Wakely Consulting Group
UNAVAILABLE
Minimum of 2 years of healthcare actuarial experience required
Added 9 mins ago
SC
Sr. Director, PMO & Program Implementation
Schurz Communications
Denver, CO · Ann Arbor, MI · Indianapolis, IN · Austin, TX
- $150,000 to $170,000 USD / year
Product and service launches requiring cross-functional coordination.
Added 10 mins ago
Head Coach (Store Manager)
Rally House
Concord, NC
The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent…
Added 10 mins ago
Systems Support Analyst
Arizona State University
United States
Must possess a valid U.S
Added 12 mins ago
Regional Director, Financial Planning (Mid-Atlantic)
Edelman Financial Engines, LLC
United States
…territory and driving business execution, client growth, planner development, and team engagement. This leader serves as the primary coach and performance manager for planners and is…
Added 12 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
WILLMAR, MN
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 12 mins ago
Front Office Manager
at Marriott
Philadelphia, PA
…managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction…

at Marriott

Front Office Manager

Philadelphia, PA, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 12, 2026

Original job description

JOB SUMMARY

Responsible for all front office functions and staff. Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
Verifies recognition of employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to verify that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Verifies compliance with all Front Office policies, standards and procedures.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Maintaining Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies employees are treated fairly and equitably.
Manages employee progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on ejwl.fa.us2.oraclecloud.com About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Regulatory compliance
Documentation
Customer service
Coaching
Leadership

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Work requirements

Jobs in the United States