Jobs in the United States

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Physical Security Project/Program Manager V
Actalent
Berwick, PA
- $60 to $78 USD / hour
Lead the physical security design and system installation for new data centers, data center expansions, and special security projects.
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Superintendent
Actalent
Chicago, IL
- $90,000 to $160,000 USD / year
Monitor critical path activities and long-lead items.
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Talent Acquisition Partner (Manufacturing)
Thales DIS USA, Inc.
United States
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more
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Sr Software Engineer II - Ads Manager (Front End)
Instacart
Remote, United States
As a Senior II Frontend Engineer (L6) on the Ads Manager team, you will own the team’s frontend technical direction and lead large, multi-quarter initiatives that shape how advertisers…
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Manufacturing Engineer
Actalent
Normal, IL
…manufacturing environment. This position offers the opportunity to lead critical process improvement initiatives in a high-demand manufacturing facility that is investing heavily in…
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Manufacturing Engineer
Actalent
Bloomington, IL
…manufacturing environment. This position offers the opportunity to lead critical process improvement initiatives in a high-demand manufacturing facility that is investing heavily in…
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Business Product Owner
ISLAND PEER REVIEW ORGANIZATION INC
Albany, NY · Jericho, NY
…Salesforce as the primary platform to improve business processes, data visibility, stakeholder engagement, and program outcomes. The role represents ESRD business needs and priorities,…
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Project/Program Manager (Non-IT) 3
Actalent
East Peoria, IL
- $22 to $30 USD / hour
Work EnvironmentThis position is based in an office environment and requires working on-site five days per week
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Sales Manager
RVI
Minneapolis, MN
- $70,000 to $85,000 USD / year
Demonstrated ability to lead, coach, and hold sales professionals accountable for performance and results.
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Talent Acquisition Manager- IRPT
IVYREHAB NETWORK INC
Remote, United States
We are looking for a Manager of Talent Acquisition to lead our full-cycle recruitment efforts and ensure we attract, hire, and retain exceptional clinical and non-clinical talent.
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Digital Marketing Specialist
Port of Houston Authority
Houston, TX
Analyze digital data to draw key recommendations around website, email marketing, and social media optimization
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Cardiovascular Services Business Manager
Community Memorial Healthcare
Ventura, CA
- $53.08 to $78.05 USD / hour
Two (2) years of supervisory or team lead experience
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Enterprise Cost Accountant
State Teachers' Retirement System
CA
- $7,529 to $9,352 USD / month
…validation, analysis, and reporting of financial and operational data. The incumbent also serves as a subject matter expert for the Organizational Management and Personnel Administration…
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Regional Vice President, Enterprise Sales
Docusign
Remote, United States
…agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses…
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Vice President, Brand
Zeno US
Chicago, IL
- $115,000 to $160,000 USD / year
As a Vice President, Brand at Zeno, you will lead integrated communications programs and client relationships for leading brands. Working closely with senior clients, account teams and…
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Production Supervisor
Ford Global
Chicago, IL
Ability to work rotating shifts/hours, including nights and weekends
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Deputy Chief Procurement Officer - VID
General Services, Office of
Albany, NY
- $147,952 to $189,923 USD / year
Lead the enterprise planning, modernization, and continuous improvement of Procurement Services to strengthen organizational performance, operational effectiveness, customer experience, and…
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Distributed Energy Control Center Manager
Enchanted Rock Management LLC
Houston, TX
…speed-to-power for new and expanding operations. Trusted by data centers, utilities, manufacturers, healthcare systems and government organizations, ERock engineers for rapid deployment,…
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Registered Behavior Technician | In-home RBT Edmond
The Treetop ABA Therapy
Edmond, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)
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Registered Behavior Technician | In-home RBT Newella
The Treetop ABA Therapy
Choctaw, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)
Added 2 mins ago
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Registered Behavior Technician | In-home RBT OKC
The Treetop ABA Therapy
Oklahoma City, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)
Added 2 mins ago
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Registered Behavior Technician | In-home RBT El Reno
The Treetop ABA Therapy
El Reno, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)
Added 2 mins ago
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Registered Behavior Technician | In-home RBT Shawnee
The Treetop ABA Therapy
Shawnee, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)
Added 2 mins ago
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Registered Behavior Technician | In-home RBT Yukon
The Treetop ABA Therapy
Yukon, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)
Added 2 mins ago
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Registered Behavior Technician | In-home RBT Midwest City
The Treetop ABA Therapy
Oklahoma City, OK
- $19 to $26 USD / hour
Career advancement opportunities in a fast-growing company (BCBA, BCaBA, Lead RBT, Full-Time RBT)

at Marriott

Front Office Manager

Philadelphia, PA, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 12, 2026

Original job description

JOB SUMMARY

Responsible for all front office functions and staff. Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
Verifies recognition of employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to verify that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Verifies compliance with all Front Office policies, standards and procedures.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Maintaining Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies employees are treated fairly and equitably.
Manages employee progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on ejwl.fa.us2.oraclecloud.com About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Regulatory compliance
Documentation
Customer service
Coaching
Leadership

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Work requirements

Jobs in the United States