Jobs in the United States

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RN Care Manager
The Good Shepherd Community Clinic, Inc.
Ardmore, OK
- $65,000 to $85,000 USD / year
As an RN Care Manager at Good Shepherd Community Clinic, you’ll help patients navigate the parts of healthcare that can be difficult to manage on their own. You’ll work with patients over…
Added 1 min ago
SH
Food Service Worker
Southcoast Health System, Inc.
Fall River, MA
- $16.48 to $23.17 USD / hour
Position reports to the Manager Culinary or Operations Manager, Food & Nutrition Services or designee. Provide support for the main kitchen of the Food & Nutrition Department including set…
Added 2 mins ago
President & CEO
Laurel House, Inc.
Stamford, CT
…Supported Employment, Thinking Well (Cognitive Remediation), Community Support Services, and Social Rehabilitation workshops. These programs help participants build skills to live more…
Added 2 mins ago
DV
Sous Chef
Discovery Village at Deerwood IL
Jacksonville, FL
- From $23 USD / hour
…aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding…
Added 2 mins ago
Operations Manager, DC
ALO
North East, MD
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited…
Added 2 mins ago
Operations Manager, DC
ALO
Fort Worth, TX
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited…
Added 2 mins ago
Care Manager
Seaton Frederick
Frederick, MD
Our community is looking for a Care Giver to join our team.
Added 2 mins ago
Med Tech
Seaton Frederick
Frederick, MD
Our community is looking for a Care/Medication Technician to join our team.
Added 3 mins ago
Acquisition Specialist, Senior - EW&C
Semper Valens Solutions
Belcamp, MD
Semper Valens Solutions is seeking an Acquisition Specialist, Senior to support Product Manager Tactical Spectrum Warfare (PdM TSW) and associated PM EW&C organizations in the planning,…
Added 3 mins ago
FY27 Intern - Firmware Engineering Internship - Canada (16 months)
Qualcomm Canada ULC
ON, CA
…a mentor with visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your…
Added 3 mins ago
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Gift Room Clerk - Part Time
Westgate Resorts
Gatlinburg, TN
- $15.5 to $16.5 USD / hour
- Part-time
Employee Assistance Program (EAP) – Support When You Need It Most
Added 3 mins ago
Nurse LPN
Community Medical Services
Aurora, CO
Community Medical Services (CMS) is urgently hiring a Nurse to administer medication to patients recovering from addictions to opioids and other illicit substances. In your role as a dosing…
Added 3 mins ago
College and Career Readiness Specialist - Great Lakes Learning Academy
Connections Academy
East Lansing, MI
…Readiness Specialist will work with the school’s leadership team to support the mission and operations to help students successfully complete high school. They will assist students and…
Added 3 mins ago
Residential Villa Sales & Commercial Manager
Four Seasons Hotels Limited
Carlsbad, CA
The Residential Villa Sales & Commercial Manager is responsible for leading and executing all sales, marketing, revenue optimization, and distribution strategies for the Residence Club.…
Added 3 mins ago
WC
Resident Services Manager II
Windsor Communities
Atlanta, GA
- From $31 USD / hour
As the Resident Services Manager II, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a…
Added 4 mins ago
NI
Beauty Counter Manager - Bobbi Brown - Westfarms
Nordstrom Inc
Farmington, CT
- $22.8 to $23.7 USD / hour
In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be…
Added 3 mins ago
Lieutenant of Professional Standards and Training
Southern Regional Technical College
United States
…departmental compliance with Georgia Law Enforcement Certification Program (GLECP) State Certification standards as well as college policies and procedures, while supporting departmental…
Added 4 mins ago
NI
Beauty Counter Manager - Tom Ford - Scottsdale Fashion Square
Nordstrom Inc
Torrance, CA
- $27.2 to $28.3 USD / hour
In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be…
Added 4 mins ago
NI
Beauty Counter Manager - La Prairie - Valley Fair
Nordstrom Inc
San Jose, CA
- $28.5 to $29.65 USD / hour
In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be…
Added 4 mins ago
NI
Beauty Counter Manager - La Prairie - Palo Alto
Nordstrom Inc
Palo Alto, CA
- $28.5 to $29.65 USD / hour
In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be…
Added 4 mins ago
Endpoint Security Engineer III - Nessus
CACI
Springfield, VA · St. Louis, MO · Springfield · St. Louis
…one of several New positions that we have added to the TCS program. This is an exceptional opportunity for a TS/SCI cleared professional to join an incredibly talented team, work with…
Added 4 mins ago
CO
Surgical Aide
County of Santa Clara
San Jose, CA
- $32.37 to $39.09 USD / hour
Under the clinical supervision of a Registered Nurse and direction of the Assistant Nurse Manager, to assist with patient preparation, transportation, and to prepare the assigned…
Added 5 mins ago
House Manager
Archdiocese of Philadelphia
Norwood, PA
Guanella Village. Primary focus will be on providing supervision to Community Support
Added 5 mins ago
B
Children's Service Coordinator - Department 812
Bridgewell
Lynn, MA
- $24 to $25 USD / hour
…safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training.…
Added 5 mins ago
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Assistant Residential Manager 2 - Department 222
Bridgewell
Groveland, MA
- $24.36 USD / hour
Summary: The Assistant Residential Manager 2 will assist with oversight of the daily operation of a residential home for individuals with disabilities. They will provide direct care support…

at Marriott

Front Desk Manager

San Antonio, TX, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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