Jobs in the United States

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Engineering Manager
Amarr
Mocksville, NC
Amarr is seeking an innovative Engineering Manager to provide technical leadership and strategic direction across manufacturing operations. This role is ideal for a forward-thinking…
Added just now
Assistant Distribution Center Manager
Amarr
Meridian, ID
…hiring a hands-on, experienced Assistant Distribution Center Manager (Service Manager) to join our team in Meridian, ID. This is the ideal position for the person who loves to manage a…
Added just now
SO
HR Profess IV Operations Admin
State of Kansas
KS
- $2,596.15 to $2,822.05 USD / week
Position Summary: The HR Operations Administrator will administer the successful execution of HR processes and technologies to drive an efficient and optimal employee experience. Works in…
Added just now
DO
Database Administration Manager #W1444
Department of Social Services
Richmond, VA
- $142,000 to $152,000 USD / year
The Database Administration Manager reports to the Infrastructure and Operations Director and leads a team of database administrators responsible for designing, supporting, securing, and…
Added 1 min ago
Donation Center Associate Keyholder - Ash Road - FT
GOODWILL INDUSTRIES OF MICHIANA INC
Osceola, IN
…receiving, pricing, and sorting donations. Support the overall operations of a fast-paced Donation Center to maintain an organized and productive environment. This position reports to the…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Texarkana, TX
…completing tasks as assigned. They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on performance (operational metrics), people (peers and guests), and…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Midland, TX
…completing tasks as assigned. They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on performance (operational metrics), people (peers and guests), and…
Added 1 min ago
Registered Beneficiary Services Representative
Citi
OFALLON, MO · JACKSONVILLE, FL · O'Fallon, MO · Jacksonville, FL · O'Fallon · Jacksonville
The Beneficiary Services Representative takes ownership of the full beneficiary process to provide a seamless, best in class, experience for our clients’ beneficiaries.
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Shreveport, LA
…completing tasks as assigned. They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on performance (operational metrics), people (peers and guests), and…
Added 1 min ago
Operations Manager
Ulta Beauty, Inc.
Newtown, PA
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
Seasonal Task Associate
Ulta Beauty, Inc.
Galveston, TX
…completing tasks as assigned. They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on performance (operational metrics), people (peers and guests), and…
Added 1 min ago
Systems Administrator (888)
Reliance Test & Technology
Patuxent River, MD
…maintain the systems essential to flight-test and training…
Added 1 min ago
2026 Management & Sales Training Program (Portland)
Sherwin-Williams
Portland, OR · Vancouver, WA · Wilsonville, OR · Camas, WA · Beaverton, OR · Hillsboro, OR · Keizer, OR · Longview, WA · McMinnville, OR · Milwaukie, OR · Newberg, OR · Saint Helens, OR · Salem, OR · The Dalles, OR
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 1 min ago
Systems Administrator (887)
Reliance Test & Technology
Patuxent River, MD
…maintain the systems essential to flight-test and training…
Added 1 min ago
Maintenance Technician - 1st shift (West Bend)
MetalCraft of Mayville
West Bend, WI
Reporting to the Maintenance Manager, the Maintenance Technician is primarily responsible for the troubleshooting, repair, maintenance and process improvement of mechanical equipment,…
Added 1 min ago
ST
Retail Manager Full Time
Sun Tan City - STC Management Group, LLC
Menomonee Falls, WI
- $42,000 to $45,000 USD / year
- Full-time
Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
Added 1 min ago
Manager, Patient Financial Advisors
UTSW
TX
The manager partners with clinical and administrative leaders to improve operations efficiency, strengthen patient financial counseling and collection processes, reduce financial barriers…
Added 1 min ago
MH
Sales Marketing Staff/Catering Staff
Magna Hospitality Group
Marlborough, MA
- $22 USD / hour
As a Hotel Sales Coordinator, you will support the Sales Department while working closely with the Front Desk and hotel operations to ensure a seamless experience for groups, corporate…
Added 1 min ago
Account Manager
TeamSnap
Remote, United States
TeamSnap is seeking an Account Manager to own strategic relationships with our largest Sports Organization customers, driving retention, product adoption, and growth. This is a…
Added 2 mins ago
Associate Director Cyber Engineering - Data Protection
Deloitte US
Birmingham, AL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Dayton, OH · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tulsa, OK · Wichita, KS · Williamsville, NY
Ensure strong service governance, including runbooks, change and incident discipline, audit readiness and clear handoffs between engineering and operations
Added 2 mins ago
HA
Technical Program Manager
Hadrian Automation
Torrance, CA
- $130,000 to $190,000 USD / year
As a Technical Program Manager (TPM), you will play a critical role in ensuring delivery excellence for our customers in the defense and aerospace sectors. Working closely with the CEO,…
Added 2 mins ago
PD
Mitigation Manager
Paul Davis Restoration & Remodeling of South Atlanta
Stockbridge, GA
- $70,000 to $85,000 USD / year
…critical to the success of our emergency response and mitigation operations, ensuring projects are completed accurately, efficiently, and in compliance with program…
Added 3 mins ago
Training Technician
Solaris Oilfield Infrastructure, LLC
Early, TX
…distribution, installation and commissioning, aftermarket support, and operations and maintenance. Headquartered in Houston, Texas, the Company serves multiple U.S. end markets, including…
Added 3 mins ago
Project Manager - Substations - Michels Power, Inc.
Michels Corporation
Syracuse, NY
As a Project Manager - Substations with Michels Power, you will lead complex substation projects from planning and procurement through construction, energization, and project closeout.…
Added 3 mins ago
HI
Supply Chain Manager
Hammerton, Inc
Salt Lake City, UT
- From $90,000 USD / year
The Supply Chain Manager is responsible for leading Hammerton’s sourcing, purchasing, receiving, shipping, and material handling functions. This role will drive cost savings, establish…

at Marriott

Front Desk Manager

San Antonio, TX, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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