Jobs in the United States

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Lieutenant of Professional Standards and Training
Southern Regional Technical College
United States
Participates in assessment, planning, budgeting, and professional development;
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CC
Manager - Business Transformation (Banking and Capital Markets)
CrossCountry Consulting
NY
- $107,000 to $236,000 USD / year
…milestones, RAID, and cross-team coordination; conduct scrum for development/defect…
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New Store Opening - Manager - Asset Protection - The Paseo at St. George Rack
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The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance…
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Pharmacy Technician, Certified or Trainee - Adult Satellite Pharmacy, 100% AM
University of Iowa
IA
…technician supervisor, carries out activities supportive of development, coordination, and training of assigned areas. Provides functional supervision as required. This position will work 8…
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Retail Assistant Manager (Assistant Brand Experience Leader)-THE MALL BAY PLAZA
Bath & Body Works
Bronx, NY
Career Development | Fun Stores | Free Product | 40% Discount
Added 1 min ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Duluth, MN
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
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FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
Leominster, MA
- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
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Rental Equipment Sales Representative - Power Systems Rental
Wagner - 2026
Aurora, CO
…helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make…
Added 1 min ago
Project Manager
CACI
Melbourne, FL · Melbourne
Act as primary point of contact and deputy to the Program Manager for day to day execution
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Endpoint Security Engineer III - Nessus
CACI
Springfield, VA · St. Louis, MO · Springfield · St. Louis
…one of several New positions that we have added to the TCS program. This is an exceptional opportunity for a TS/SCI cleared professional to join an incredibly talented team, work with…
Added 1 min ago
Training and Syllabus Developer
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Tinker AFB, OK · Oklahoma City, OK · Oklahoma City
…Contractor shall develop and conduct the weekly Advanced Readiness Program (ARP) in conjunction with TWS personnel. Provide TWS Training Officer and program manager with the squadron T &R…
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Outside Sales Professional
RNA Rentokil North America
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Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also…
Added 1 min ago
CO
Surgical Aide
County of Santa Clara
San Jose, CA
- $32.37 to $39.09 USD / hour
Under the clinical supervision of a Registered Nurse and direction of the Assistant Nurse Manager, to assist with patient preparation, transportation, and to prepare the assigned…
Added 1 min ago
RN Charge Nurse | PCU | FT Nights
UF Health
The Villages, FL
- Should attend hospital training programs including: New Manager/Supervisor orientation and Leadership Development courses
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Compensation Manager
Textron
Augusta, GA
Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.
Added 1 min ago
B
Children's Service Coordinator - Department 812
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Lynn, MA
- $24 to $25 USD / hour
Assuming responsibility for the program in the absence of the Program Manager
Added 1 min ago
B
Assistant Residential Manager 2 - Department 222
Bridgewell
Groveland, MA
- $24.36 USD / hour
Summary: The Assistant Residential Manager 2 will assist with oversight of the daily operation of a residential home for individuals with disabilities. They will provide direct care support…
Added 2 mins ago
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Customer Insights & Analytics Manager
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Colorado Springs, CO
- $85,000 to $95,000 USD / year
The Customer Insights and Analytics Manager partners across Marketing and Customer Experience, Retail Operations, Development, Community Programs, Finance, Information Technology (IT), and…
Added 2 mins ago
Vehicle Condition Inspector
ACV Auctions
Columbus, OH
…for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar…
Added 2 mins ago
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Construction Project Manager
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Bethesda, MD · Washington, DC · Berlin, MD · Baltimore, MD · Columbia, MD · Crofton, MD · Silver Spring, MD · Frederick, MD · Rockville, MD
- $85,000 to $110,000 USD / year
Mantis Innovation provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We look at the entire…
Added 2 mins ago
Assistant Slot Shift Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Lake Charles, LA
Overview Under the direction of the Slot Manager, the Assistant Slot Shift Manager assists in overseeing daily slot operations, managing floor staff, processing jackpots, ensuring…
Added 2 mins ago
Design Technology Manager, A&E
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Tampa, FL · Philadelphia, PA · King of Prussia, PA · Kent, WA · Bentonville, AR
TUITION REIMBURSEMENT – support your growth with tuition reimbursement to help advance your education and professional development.
Added 2 mins ago
F&
Property Manager
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Columbus, OH
- $75,000 to $85,000 USD / year
Since 1993, Flaherty & Collins has been creating vibrant communities through innovative development, construction, and property management. With expertise in market-rate, affordable, and…
Added 3 mins ago
Strategic Account Manager
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Santa Clara, CA
…consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and…
Added 3 mins ago
Manager Communications and Academic Research
UR University of Richmond
United States
Position Summary: The Manager, Communications and Academic Research, reporting to the Dean, oversees communications for the Jepson School of Leadership, highlighting the school’s programs…

at Marriott

Front Desk Manager

San Antonio, TX, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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