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AI
Sales Manager
Aaron's, Inc.
Texarkana, TX
- $12.75 to $13.5 USD / hour
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
Added just now
AI
Sales Manager
Aaron's, Inc.
Perry, GA
- $12.75 to $13.5 USD / hour
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
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MH
Sales Marketing Staff/Catering Staff
Magna Hospitality Group
Billerica, MA
- $20 USD / hour
Sales Manager • Group Sales Manager • Business Transient Sales Manager • Area Sales Manager • Director of Sales
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MH
Bistro Morning Attendant
Magna Hospitality Group
Billerica, MA
- $16 USD / hour
Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a…
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MH
Sales Marketing Staff/Catering Staff
Magna Hospitality Group
Marlborough, MA
- $22 USD / hour
Our Management Development Program (MDP) helps develop today's top talent into tomorrow's leaders through hands-on experience, training, and mentorship.
Added 1 min ago
HA
Technical Program Manager
Hadrian Automation
Torrance, CA
- $130,000 to $190,000 USD / year
As a Technical Program Manager (TPM), you will play a critical role in ensuring delivery excellence for our customers in the defense and aerospace sectors. Working closely with the CEO,…
Added 1 min ago
PD
Mitigation Manager
Paul Davis Restoration & Remodeling of South Atlanta
Stockbridge, GA
- $70,000 to $85,000 USD / year
…are completed accurately, efficiently, and in compliance with program…
Added 1 min ago
Regional Sales Manager
HMC
Sacramento, CA
About the Role: Hotel Management & Consulting is seeking a dynamic and experienced Regional Sales Manager to lead and drive revenue for a portfolio of extended stay hotels. The ideal…
Added 1 min ago
Linen Technician
ImageFIRST Healthcare Laundry Specialists
Kansas City, MO
…HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making…
Added 1 min ago
Patient Access Rep - OMC-NO (Jeff Hwy) & NOLA Region
Ochsner Clinic Foundation
New Orleans Region, LA
…clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking,…
Added 2 mins ago
Radiologic Technologist I / II / III $20,000 Sign on Bonus
Northern Inyo Healthcare District
Bishop, CA
Directly responsible to Diagnostic Imaging Manager
Added 2 mins ago
IC
Dispensary Shift Lead - GrowHealthy (Miami)
iAnthus Capital
Miami, FL
- $19 USD / hour
…to well-being, fostering a community where every patient and customer can thrive and find…
Added 2 mins ago
Senior Manager, Advance Services
Philips
Remote, United States
Senior Manager, Advanced Services (Remote, U.S.)
Added 2 mins ago
Executive Housekeeper - Hourly - FT
DRIFTWOOD HOSPITALITY MANAGEMENT
Atlanta, GA
Maintain departmental expenses in line with budget as described by General Manager.
Added 2 mins ago
A
Pharmacy Technician - Part Time
Altruix
Vineland, NJ
- $21 to $23 USD / hour
- Part-time
Escalate issues or concerns to the Pharmacy Manager as needed
Added 2 mins ago
A
Pharmacy Technician - Part Time
Altruix
Vineland, NJ
- $21 to $23 USD / hour
- Part-time
Escalate issues or concerns to the Pharmacy Manager as needed
Added 3 mins ago
Controls Engineer
Rheo Engineering
Peoria, IL
Support the Product Manager on product initiatives like improved functionality and cost reduction
Added 3 mins ago
Operations Manager, DC
ALO
North East, MD
At ALO, our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail,…
Added 3 mins ago
Operations Manager, DC
ALO
Fort Worth, TX
At ALO, our employees are at the forefront of bringing our beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail,…
Added 3 mins ago
AF
Vendor Fleet Manager
Amerit Fleet Solutions
Everett, WA
- $85,000 to $95,000 USD / year
…companies in the US, is looking to hire a skilled Vendor Fleet Manager in Renton or Everett, WA. The Vendor Fleet Manager position requires advanced vehicle repair and maintenance skills,…
Added 3 mins ago
Care Manager
Seaton Frederick
Frederick, MD
Added 3 mins ago
Med Tech
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Counts all narcotics with another Medication Care Manager or Nurse each shift.
Added 3 mins ago
Rigging Trainer
Bechtel Corporation
Millersport, OH
…position coordinates with Labor Relations, the Crane and Rigging Manager, project training personnel, Construction, and Environmental, Safety and Health (ES&H) to ensure training in…
Added 3 mins ago
Piping Workface Planner
Bechtel Corporation
New Albany, OH
…in accordance with the project Advanced Work Packaging (AWP) program. Reporting to the AWP Manager, you will independently translate Construction Work Packages (CWPs) into field-ready,…
Added 3 mins ago
Manager, Product Support
IGT, a Nevada Corporation
NE Statewide, NE
The Manager Product Support leads technical support for internal and external customers, overseeing case resolution, escalations, and support documentation for company software and…

at Marriott

Front Desk Manager

San Antonio, TX, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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