Jobs in the United States

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Facilities Technician - Eataly Aventura
Eataly North America
Aventura, FL
- $23 USD / hour
…housekeeping and dishwashing procedures. Reports to the Facilities…
Added just now
Lead PEM/Assembler
Express Employment Professionals
York, PA
Being able to communicate with the team and Plant Manager
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AF
Case Manager -Recovery Support Specialist Crisis Care Counselor -RSS (58465)
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Aurora, IL
- $21.75 USD / hour
…enjoy lives of dignity and purpose. We are looking for a Case Manager- Recovery Support Specialist -Crisis Care Counselor who exemplifies that mission and wants to work for an organization…
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Lockbox Processor
PNC
Itasca, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Lead Teller
PNC
Cincinnati, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Lockbox Processor
PNC
Itasca, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added just now
Lockbox Processor
PNC
Itasca, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added just now
Branch Manager
PNC
Malvern, PA
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Malvern,…
Added just now
Teller
PNC
Cincinnati, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added just now
Lockbox Processor
PNC
Itasca, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added just now
Teller
PNC
Gilbert, AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added just now
Registered Nurse(ZK)(99)
Northwell
United States
…communicates and documents psychological status and care plan of support groups, counseling services, and social services; identifies patient outcome; develops criteria for measurement of…
Added just now
Manager, Supplier Industrialization Engineering - Powertrain Batteries
Lucid Motors
Newark, CA
…Manufacturing Engineering, Supplier Quality, Global Supply Management, Program Management, and supplier partners worldwide, the team drives manufacturing readiness, quality maturity, launch…
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Science Project Manager
AtOrchard LLC
Washington, DC
The Science Project Manager plans and coordinates project-level scientific data activities associated with NOAA Ocean Exploration expeditions. The position supports the transition of…
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Quality Engineer
Illinois Tool Works Inc.
United States
…product. Receive only broad supervision from the department manager and must be capable of advanced decision-making in the manager’s absence. Product/industry knowledge is broad and support…
Added 1 min ago
Night Auditor - Embassy Suites by Hilton Miami Airport
Hilton
Miami, FL
Support emergency response: Assist the Night Manager during emergency situations
Added 1 min ago
Housekeeping Manager - Tempo Times Square
Hilton
NY
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added 1 min ago
Manager, Redemption Optimization
Hilton
Remote, United States
…revenue management, call center, and analytics functions! As a Manager of Redemption Optimization you will support these areas which are at the core of Hilton's "commercial engine" and are…
Added 1 min ago
GC
Senior Professional Industrial Water Engineer, Mining
Geosyntec Consultant
Greenwood Village, CO
- $123,235 to $199,555 USD / year
Serve in the capacity of a Client Account Manager on selected accounts deemed critical to the water market or in support of the Mining HGA's CDI program.
Added 1 min ago
B
Program Manager
BryceTech
Remote, United States
- $140,000 to $180,000 USD / year
BryceTech is seeking a Program Manager to provide overall leadership, strategic direction, and operational oversight for a complex, multi-disciplinary support contract serving the Naval…
Added 1 min ago
Sourcing Category Director, North America
Doskocil Mfg.
Arlington, TX
Proven work experience (minimum 8 years) as a Sourcing Manager with domestic program management across an organizational supply chain.
Added 1 min ago
Office Manager / Executive Assistant
Pennswood Village
Newtown, PA
Pennswood Village, a Senior Living Community located in Newtown, PA, Bucks County, is seeking an experienced Office Manager / Executive Assistant to support our Executive Team and oversee…
Added 1 min ago
Account Manager SMB-Business Sales- Orlando, FL
Military Spouse Jobs & VetJobs
United States
…deliver outstanding and innovative business solutions that support our technology evolution and the way businesses connect. Whether you're continuously hunting and prospecting for new…
Added 2 mins ago
Quality Manager
(Cts) Crown Texas, Llc
TX
…planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management…
Added 2 mins ago
DC
Analyst - State Tax
Danaher Corporation
Orange Village, OH
- $69,000 to $74,000 USD / year
…extensions, assisting with audits, and researching tax laws to support filing positions. It also partners with business teams on special tax projects and process improvements to improve the…

at Marriott

Front Desk Manager

Charlotte, NC, United States

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Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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