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Associate Manager, Service Desk & Operations
Sandy Hook Promise
Miami Gardens, FL
- $56,000 to $66,000 USD / year
The Associate Manager, Service Desk & Operations is a hands-on Tier 1/Tier 2 technology professional who independently owns day-to-day service desk operations, endpoint support activities,…
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HB
Assistant Program Manager
HOMEWARD BOUND, INC.
Crystal, MN
- $20 USD / hour
The Assistant Program Manager supports the daily operations of a residential program by providing direct support to individuals served while assisting with staff guidance, training,…
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Assistant Program Manager
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- $20 USD / hour
The Assistant Program Manager supports the daily operations of a residential program by providing direct support to individuals served while assisting with staff guidance, training,…
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Assistant Program Manager
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New Hope, MN
- $20 USD / hour
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PW
Line Cook (Cocinero) - starting at $22/hr | West Campus
Pluckers Wing Bar
Austin, TX
- $22 to $24.5 USD / hour
Opportunities to grow into management, including our manager training program
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Assistant Nurse Manager, NICU
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…performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and…
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Assistant Nurse Manager, ED
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Career Day in D'Lberville, MS!
Community Choice Financial Family of Brands
D'Iberville, MS
Paid on-the-job training and a comprehensive new hire program.
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Career Day in Los Angeles, CA!
Community Choice Financial Family of Brands
Los Angeles, CA
Paid on-the-job training and a comprehensive new hire program.
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SB Assistant Shop Manager
Accelerated Brands
Melrose Park, IL
Assistant Shop Managers are eligible for a monthly commission and bonus program. Average bonus and commission plans for high performing Assistant Shop Manager can add up to $1.50 - $2.00…
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Security and Safety Supervisor-Full-time (Days and Evenings)
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Dental Assistant
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Senior Manager Secondary Marketing
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Lancaster, PA · Virginia Beach, VA · Columbia, MD · Georgetown, DE · Mt Laurel, NJ
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Assistant Store Manager - Famous Footwear
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Part-Time Sales Associate - Famous Footwear
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Part-Time Sales Lead - Famous Footwear
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Dietary Cook
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Expert Engagement Manager
LiveRamp, Inc.
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at Marriott

FLEX Senior Program Manager, Corporate Systems

Bethesda, MD, United States

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Job details

Experience: 7+ years of program management experience managing complex enterprise financial application rollouts, tax engines, and systems integrations
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables) and Source-to-pay systems. This role is pivotal in driving the end-to-end planning, execution, and delivery of global indirect tax automation, e-invoicing compliance and boundary systems integrations. This includes managing strategic design, global deployment, and optimization of tax integration, calculation, e-invoicing, and cross-border reporting compliance solutions within our next-generation cloud-based ERP financial platforms. This role collaborates with project management and business transformation teams as the technology implementation lead to manage priorities, communications, risks, issues and remove blockers.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in Computer Science, Management Information Systems (MIS), Business Administration, Accounting, Finance or equivalent practical experience.
7+ years of program management experience managing complex enterprise financial application rollouts, tax engines, and systems integrations
Core Systems Delivery Experience:
Demonstrated hands-on project delivery involving Vertex O Series indirect tax engine implementations (sales/use tax, VAT/GST determination, and tax content updates).
Proven experience managing integration deliverables between procurement platforms (Coupa, BirchStreet), central ERP and tax engines.
Integration Lifecycle Governance: Working knowledge of integration concepts (e.g., REST/SOAP APIs, middleware, SFTP batch processing), data mapping and error-handling workflows.
Quality Assurance & Cutover: Extensive experience in managing Integrated System Testing (SIT), User Acceptance Testing (UAT), end-to-end reconciliation, cutover runbooks, and hypercare support models.
Stakeholder & Vendor Coordination: Strong track record holding third-party system integrators (SIs), software vendors (Coupa, Vertex, Birchstreet), and cross-functional technical teams accountable to strict delivery milestones and SLAs.
Proven ability to lead cross-functional and vendor-supported teams without direct authority
Proficiency with program management tools (e.g., Jira, MS Project, Smartsheet, Confluence)

Preferred

PMP, SAFe, Agile and ITIL v4 Certifications
Exposure to multi-country e-invoicing regimes (e.g., PEPPOL, SAF-T, real-time digital reporting requirements) and global hospitality/property-level operating models.
Experience with global tax requirements, including VAT, GST, and withholding tax
Background in process optimization, lean operations and procurement transformations.

CORE WORK ACTIVITIES

Program Leadership & Delivery

Own the program plan, roadmap, and timeline for Vertex tax engine with our Oracle ERP cloud (Payables & Receivables) and Source-to-pay systems
Define program scope, objectives, success metrics, and governance structure
Manage dependencies across workstreams, including integration build, data mapping, testing, cutover, and hypercare
Drive phased or multi-region rollouts, balancing global standards with local tax requirements
Run steering committee meetings and deliver clear executive-level status reporting

Cross-Functional Coordination

Oversee Global Technology Services contribution to the program, including architecture, integration engineering, infrastructure, security, and support
Coordinate with the program team, including project managers, business analysts, technical leads, and workstream owners
Partner with Tax, Procurement, Finance, and AP stakeholders to define requirements for tax determination, exemption handling, and compliance
Manage relationships with vendors and system integrators (Vertex, Coupa, Birchstreet, and implementation partners)

Technical & Process Oversight

Ensure integration designs address tax calculation at requisition, PO, invoice, and sourcing/contract stages
Oversee data readiness, including supplier master, ship-to/ship-from addresses, product and service taxability codes, and exemption certificates
Validate alignment with ERP and downstream financial systems for tax posting and reconciliation
Confirm that testing strategy (unit, SIT, UAT, regression, and performance) covers key tax scenarios and edge cases
Support defect triage, release management, and go-live readiness decisions

Risk, Compliance & Governance

Identify, track, and mitigate program risks, issues, and dependencies
Ensure solutions meet regulatory, audit, SOX, and data privacy requirements
Maintain program documentation, decision logs, and change control processes
Establish post-go-live support models, knowledge transfer, and continuous improvement plans

Change Management & Communication

Develop stakeholder engagement, communication, and training plans
Partner with change management teams to drive user adoption across global business units
Communicate program progress, risks, and decisions to senior leadership

Key Competencies

Strong ownership and accountability in ambiguous, multi-stakeholder environments
Ability to translate between business and technical audiences
Structured problem solving and sound risk judgment
Clear, concise written and verbal communication
Influence without direct authority
Detail orientation without losing sight of the program outcome

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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More about this job

Skills

Oracle
ERP
Regulatory compliance
Reporting
Project management
Computer science
MIS
Program management
Sales
Procurement
Quality assurance
Jira
Microsoft Project
Smartsheet
Atlassian Confluence
PMP
Agile
ITIL
Leadership
Documentation
Process improvement
Change management
Communication skills
Stakeholder management
Problem solving
Child care

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