Jobs in the United States

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Room Attendant
Peachtree Group Hospitality Management
Mckinney, TX
…insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee…
Added just now
Sales and Event Manager
Peachtree Group Hospitality Management
Austin, TX
The Sales & Events Manager is responsible for generating group and social catering business, coordinating event details, and ensuring flawless execution of functions. This role combines…
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Deli Hotbar Cook
Festival Foods
Eau Claire, WI
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership…
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Business Development Manager - Facility Validation, Environmental Monitoring & Calibration Services
Eurofins
Remote, United States
…laboratories providing an unparalleled range of testing and support services to the biopharmaceutical, food, and environmental…
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Senior Manager, Revenue Management Core Brands
CHN Choice Hotels International Services
Remote, United States
The Senior Manager, Revenue Management Core Brands develops and leads revenue management programs that help franchised hotels grow revenue and perform at a higher level. This leader sets…
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Branch Manager In Training
Knoxville, TN
The Branch Manager in Training will gain firsthand experience across key areas of the bank, building a strong foundation in leading a successful branch by growing customer relationships,…
Added 1 min ago
TS
Revenue Cycle Specialist II, RCM
Team Select Services, LLC
Phoenix, AZ
- $17 to $24 USD / hour
…payers. In this role, you will report to the Accounts Receivable Manager,…
Added 1 min ago
Athletic Trainer Ambulatory Clinic - Chesterfield Pavilion - Days
VCUHSA VCU Health System Authority
United States
Partners with providers, Assistant Clinical Manager/Clinic Manager, Program Coordinators, outreach Athletic Trainers and Nurse Navigators to ensure continuity of care across clinic sites…
Added 1 min ago
Digital Marketing Manager
Viqtory
Moon Township, PA
Digital Marketing Manager is a hands-on, builder role. You will own Viqtory’s paid acquisition engine (Google Ads and paid social) and coordinate our day-to-day social media and email…
Added 1 min ago
PI
Strategic Account Manager
Pumpkin Insurance Services Inc
NC
- $74,122 to $92,653 USD / year
Pumpkin is seeking a field-based Strategic Account Manager who is highly motivated and results‑driven to support our veterinarian channel, expand our customer base, and drive revenue…
Added 1 min ago
PI
Strategic Account Manager
Pumpkin Insurance Services Inc
FL
- $74,122 to $92,653 USD / year
Pumpkin is seeking a field-based Strategic Account Manager who is highly motivated and results‑driven to support our veterinarian channel, expand our customer base, and drive revenue…
Added 1 min ago
B
Freight Coordinator (Part-Time)
Buckle
MANHATTAN, KS
- Part-time
Engage in activities that support a neat, clean, and organized work area.
Added 1 min ago
Case Manager
AFRICAN AMERICAN PLANNING COMMISSION INC
Brooklyn, NY
Reporting Relationships: The Case Manager reports to the Assistant Director
Added 1 min ago
SJ
Patient Coordinator
STEPHEN JAEGER DMD LLC
Woodbridge, NJ
- $19 to $21 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 1 min ago
Corporate Asst Rel Manager 4
U.S. Bank National Association
New York, NY
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 2 mins ago
AS
Audio Visual Student Technician II
Associated Students, Inc.
San Luis Obispo, CA
- $17.9 USD / hour
Provide support and training to the Audio Visual Student Assistants.
Added 2 mins ago
NM
Patient Access Specialist
Northwestern Memorial Healthcare
Chicago, IL
- $18.4 to $27.6 USD / hour
…to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 2 mins ago
Maintenance Technician
S L Nusbaum Realty Co
Virginia Beach, VA
We offer a robust training program designed to equip team members with the knowledge, skills, and support needed to succeed and grow in their roles.
Added 3 mins ago
Cardiopulmonary Manager | Katy Rehab
PAM Health Rehabilitation Hospital of Katy
Houston, TX
…serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with…
Added 3 mins ago
Assistant Professor in Construction Management
Texas State University-San Marcos
TX
…Professor in our growing Construction Science and Management program, beginning in Fall 2027. The undergraduate program is accredited by the American Council for Construction Education…
Added 3 mins ago
SH
Assistant Property Manager - New Clay House
SupportWorks Housing
Richmond, VA
- $24.03 to $25 USD / hour
…where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues.…
Added 3 mins ago
Account Executive, SMB
LastPass
Denver, CO
Employee Assistance Program for well-being support
Added 3 mins ago
IS
Global Supply Manager (Avionics)
Impulse Space
Redondo Beach, CA
- $160,000 to $200,000 USD / year
Negotiate pricing, supply agreements, capacity and allocation commitments, nonrecurring engineering charges, and inventory arrangements that support program needs.
Added 3 mins ago
VP of Customer Support
SimplePractice
United States
SimplePractice is looking for a VP of Customer Support to reimagine what support means for our clinicians. We believe every interaction a clinician has with our team is part of their…
Added 3 mins ago
03714 Inside Sales
SBH
Las Vegas, NV
Ensure our customers are informed about and enrolled in our Loyalty program.

at Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Bethesda, MD, United States

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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