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General Superintendent (Soft Craft)
Loenbro
Houston, TX
AMPP (formerly SSPC/NACE) certifications, such as Coatings Inspector Program (CIP), Protective Coatings Specialist (PCS), or related credentials.
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Property Manager
HTG Management LLC
Bradenton, FL
The Property Manager leads all onsite operations for one affordable housing community. This role is accountable for the property’s financial performance, physical condition and long term…
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Registered Nurse, Night Shift, Emergency Department
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Fort Washington, MD
…guidance provided by more senior nurses and the Clinical Nurse…
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Construction Project Manager
Omninet Capital LLC
Dallas, TX
We are seeking a Commercial Construction Manager with 7–12 years of experience to serve as the owner’s representative on capital improvements (CapEx), and renovation projects across our…
Added 1 min ago
RN Clinical Liaison
Gentiva Hospice
Castle Rock, CO
Prior experience as a discharge planner, case manager, or educator preferred.
Added 1 min ago
AD
BUYER II
Anderson Dahlen Inc
Ramsey, MN
- $31 to $44 USD / hour
Our comprehensive health plan options, including medical, dental, and vision insurance, provide our team members with the tools they need for treatment, preventative care, exams, and…
Added 1 min ago
AD
QUALITY ASSURANCE MANAGER
Anderson Dahlen Inc
Ramsey, MN
- $125,000 to $150,000 USD / year
Our comprehensive health plan options, including medical, dental, and vision insurance, provide our team members with the tools they need for treatment, preventative care, exams, and…
Added 1 min ago
ES
Direct Support Professional
Easter Seals Hawaii
HI
- $18 to $20 USD / hour
Report any safety concerns to the Program Manager or other supervisor.
Added 1 min ago
PF
Fitness Trainer
Planet Fitness - PF Baseline Fitness
Arvada, CO
- $15.45 USD / hour
Respond to member questions and concerns in a timely and professional manner and elevate to Team Lead, MIT or Club Manager as needed.
Added 1 min ago
Customer Service Representative
Planet Fitness - PF Baseline Fitness
Layfayette, LA
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
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Overnight Custodian
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Layfayette, LA
· Report broken amenities or equipment such as toilets, showers, hair dryers, gym equipment etc. to Club Manager/Manager in Training/Team Lead.
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Ophthalmic Technician
Eye Health America LLC
Cape Coral, FL
Under the supervision of the clinical manager, the ophthalmic technician assists doctors in their patients' eye examinations. Duties include performing workups of patients, various vision…
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Assistant Project Manager- Construction Observation & Testing (COT)
Geo-Technology Associates Inc.
Newark, DE
…ambitious Construction Observation and Testing Assistant Project Manager (COT APM) to join our esteemed team in Newark, Delaware. As a COT APM, you'll play a pivotal role in overseeing…
Added 1 min ago
LS
General Manager
Lucky Strike Entertainment
Buffalo Grove, IL
- $80,000 to $90,000 USD / year
…includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program,…
Added 1 min ago
ES
Assistant Store Manager
Extra Space Management, Inc
Ocean Township, NJ
- $18 to $18.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 1 min ago
ES
Assistant Store Manager
Extra Space Management, Inc
Huntington Beach, CA
- $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 1 min ago
AI
Customer Accounts Advisor
Aaron's, Inc.
Arlington, TX
- $12.75 to $13.5 USD / hour
Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
Added 1 min ago
Claims Manager
Bon Secours Mercy Health Inc
Remote, United States
…resolving those claims within the parameters of the available insurance coverages. Is the BSMH representative at pre-trial hearings, mediations, arbitrations and trials. Manages and directs…
Added 1 min ago
Sales Manager - UniFirst
UniFirst Corporation
WA
Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition…
Added 2 mins ago
GA
Physical Therapy Assistant (PTA)
Genesis Administrative Services
Moses Lake, WA
- $37 to $45 USD / hour
Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition…
Added 2 mins ago
GA
Physical Therapist (PT)
Genesis Administrative Services
Moses Lake, WA
- $55 to $65 USD / hour
Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition…
Added 2 mins ago
GA
Physical Therapist (PT)
Genesis Administrative Services
Seattle, WA
- $55 to $65 USD / hour
Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition…
Added 2 mins ago
GA
Occupational Therapist (OT)
Genesis Administrative Services
Seattle, WA
- $55 to $65 USD / hour
Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition…
Added 2 mins ago
Occupational Therapy Assistant (COTA)
Genesis Administrative Services
Mount Olive, NC
Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition…
Added 2 mins ago
JC
Retail Representative - Lapeer , Michigan
Jars Cannabis
Lapeer, MI
- From $15 USD / hour
…collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding…

at Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Bethesda, MD, United States

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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