Jobs in the United States

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Audio Visual Student Assistant
Associated Students, Inc.
San Luis Obispo, CA
- $16.9 USD / hour
Strong mechanical/electrical/technical ability preferred.
Added just now
AS
Audio Visual Student Technician II
Associated Students, Inc.
San Luis Obispo, CA
- $17.9 USD / hour
Serve as technical director or stage manager for high-profile events. Delegate tasks as needed.
Added 1 min ago
Maintenance Technician
S L Nusbaum Realty Co
Virginia Beach, VA
We offer a robust training program designed to equip team members with the knowledge, skills, and support needed to succeed and grow in their roles.
Added 1 min ago
IS
Global Supply Manager (Avionics)
Impulse Space
Redondo Beach, CA
- $160,000 to $200,000 USD / year
…and distributors, and ensure material availability supports program build schedules. This role requires technical fluency, strong commercial judgment, and hands-on ownership from supplier…
Added 2 mins ago
VP of Customer Support
SimplePractice
United States
Translate that shift into new team structures, workflows, and daily habits, and build the manager capability to sustain it
Added 2 mins ago
Senior Project Manager, IT
Fetch
Remote, United States
The Senior Project Manager owns delivery management, roadmap planning, and executive reporting for Information Security and Enterprise IT. Today, program-level roadmapping and reporting,…
Added 2 mins ago
Director/Principal, Real-world Data and Healthcare Analytics Lead
Lilly USA, LLC
Remote, United States
Serve as both technical leader and active contributor: personally program and validate complex analyses from raw RWD through analysis-ready datasets and results, and set the coding…
Added 2 mins ago
WB
WB Games Software Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
This co-op will be located in the Needham, MA area. The selected co-op will be expected to join us in the office on a regular cadence based on the manager’s in-office schedule.
Added 3 mins ago
Service Branch Manager
New
Selkirk, NY
The Service Branch Manager (SBM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor…
Added 4 mins ago
Controls System Engineer
Wholestone Farms Cooperative Inc
Fremont, NE
…installation, and modification of integrated systems, and provide technical support for all phases of operation. This position requires proficiency in multiple skill clusters including…
Added 5 mins ago
Omnichannel Marketing Manager - Philadelphia, PA or Durham, NC
GSK
Durham, NC · Philadelphia, PA
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health…
Added 5 mins ago
Indirect Lending Processor II
Apple Federal Credit Union
Fairfax, VA
…dealerships and refinance companies through the Indirect Lending program. Processes loans and distributes funds and reserve payments directly to dealerships. Prepares, delivers, and files…
Added 5 mins ago
Deli Hotbar Cook
Festival Foods
Eau Claire, WI
Technical Skills: Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.
Added 5 mins ago
Semiconductor Program Manager - IC/ASIC/FPGA
Chelsea Search Group
Minneapolis, MN
We are seeking an experienced Program Manager to play a key role in driving the growth and successful delivery of our integrated circuit solutions business. This is an exciting opportunity…
Added 5 mins ago
Semiconductor Project Manager - IC/ASIC/FPGA
Chelsea Search Group
Minneapolis, MN
We are seeking an experienced Program Manager to play a key role in driving the growth and successful delivery of our integrated circuit solutions business. This is an exciting opportunity…
Added 5 mins ago
Federal Program Administrator
Public Instruction
Remote, United States
Monitor federal programs to ensure sub-grantee compliance and program quality: Serve as grants manager for 21st Century Community Learning Centers (CCLC).
Added 6 mins ago
Capital Asset Specialist
Detroit Housing Commission
Detroit, MI
…under the general managerial direction of the Capital Asset…
Added 6 mins ago
Software Engineer II
Crunchyroll, LLC
San Francisco, CA
In the role of Software Engineer II, you will report to the Engineering Manager in the Service Monetization organization.
Added 6 mins ago
Brow Waxing Expert
Ulta Beauty, Inc.
Mt Pleasant, SC
…the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process…
Added 6 mins ago
Project Manager Assistant
Stantec
Denver, CO · Chandler, AZ · Phoenix, AZ
The Project Manager Assistant (PMA) works in conjunction with Project Managers to create and manage the day-to-day administration, invoicing, earned value management, scheduling, Accounts…
Added 7 mins ago
AS
Audio Visual Student Technician II
Associated Students, Inc.
San Luis Obispo, CA
- $17.9 USD / hour
Serve as technical director or stage manager for high-profile events. Delegate tasks as needed.
Added 7 mins ago
AS
Audio Visual Student Assistant
Associated Students, Inc.
San Luis Obispo, CA
- $16.9 USD / hour
Strong mechanical/electrical/technical ability preferred.
Added 7 mins ago
Senior Manager, Strategic Partnerships
DigiCert
Sunnyvale, CA
DigiCert is building a product-led technology alliances function - and we are looking for a Senior Manager, Strategic Partnerships to be the execution engine behind it. This role owns a…
Added 7 mins ago
Mobile Compactor Repair Technician
WASTE SERVICES, LLC
Roanoke, VA
POSITION SUMMARY: With supervision from a Compactor Shop Technician A, Lead Compactor Shop Technician Supervisor or Manager, a Mobile Compactor Repair Tech performs troubleshooting, design,…
Added 7 mins ago
Maintenance Diesel Shop Tech C 2nd SHIFT 2PM Start
UBLIC SERVICES OF SOUTH CAROLINA, LLC
Hodges, SC
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…

at Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Bethesda, MD, United States

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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