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Roaster Trainee- 3rd Shift-Manufacturing Roasting Plant
Peet's Coffee Inc.
United States
- $20 to $24 USD / hour
The Roaster Trainee is a full-time, non-exempt position based at Peet's Roasting Plant. Reporting to the Manager of Roasting Processes and training under the guidance of a Senior Certified…
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Assistant Restaurant Manager
sweetgreen
NY
Systems, Process + Tech: Ensures effective team deployment and expert use of systems by supporting daily operations, troubleshooting issues, and prioritizing tasks to drive smooth and…
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Nutrition & Food Services Director
Decorah, IA
Three years of leadership experience in food service operations required.
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Sr. Transmission & Generation Planning Engineer (PE)
SpaceX
Bastrop, TX · Brownsville, TX
…travel, serving as our primary site for Starship development and operations. We're seeking a licensed Professional Engineer with extensive experience on large EPC builds of both electrical…
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Sr. Transmission & Generation Planning Engineer (PE)
SpaceX
Bastrop, TX · Brownsville, TX
…travel, serving as our primary site for Starship development and operations. We're seeking a licensed Professional Engineer with extensive experience on large EPC builds of both electrical…
Added 1 min ago
Correctional Case Manager-Rutherford Correctional Center
Adult Correction
Rutherford County, NC
…includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include…
Added 1 min ago
Unit Manager - LPN
Elevation Healthcare, LLC
Griffin, GA
The Unit Manager, Licensed Practical Nurse (LPN), plays a critical leadership role in overseeing the daily operations of an assigned nursing unit, ensuring the delivery of high-quality,…
Added 1 min ago
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Roving Community Manager - 5741
Guardian Real Estate Services LLC
Portland, OR
- $32 USD / hour
This position requires general knowledge of all affordable property management duties and operations. A Roving Community Manager’s primary role is to ensure that properties assigned meet…
Added 1 min ago
Ticket Writer - Lead
Bally's
Evansville, IN
Assists the Sportsbook Manager with daily operations.
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Coordinator, Food Recovery Program
SPOONFULS INC
Taunton, MA
Maintains records of beneficiary partners, vendors, and all information pertinent to food recovery operations in Salesforce
Added 1 min ago
Manager, Service Desk
DCCM INFRASTRUCTURE INC
Houston, TX
Our team is seeking a Manager, Service Desk to lead our centralized IT support function. This role is responsible for overseeing daily service desk operations, ensuring exceptional support…
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Plant Engineering Manager
Sherwin-Williams
Massillon, OH
The Plant Engineering Manager oversees the development and implementation of manufacturing processes and equipment to maintain proper functionality and efficiency. This position is…
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Early Career Professional: Services Sales Support Specialist
Ericsson
TX
Typically 2–5 years of relevant experience in telecommunications, network services, technical sales support, business operations, or project coordination.
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RN Supervisor – Every Other Weekend - Day Shift - $55/hour
Loretto
Syracuse, NY
- $55 USD / hour
As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May…
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Seasonal Task Associate
Ulta Beauty, Inc.
Myrtle Beach, SC
…completing tasks as assigned. They support the Merchandise Manager (MM) and Operations Manager (OM) through a focus on performance (operational metrics), people (peers and guests), and…
Added 1 min ago
OV
Retail Merchandise Processor at Bellevue
Ohio Valley Goodwill Industries Rehabilitation Center, Inc.
Bellevue, KY
- $13 USD / hour
Work a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays.
Added 1 min ago
Retail Assistant Store Manager at Mason
Ohio Valley Goodwill Industries Rehabilitation Center, Inc.
Mason, OH
The Assistant Manager coordinates with the Retail Store Manager of the retail store to oversee the employees and processes involved with all aspects of the daily operations of the store,…
Added 1 min ago
OV
Retail Merchandise Processor at Montgomery
Ohio Valley Goodwill Industries Rehabilitation Center, Inc.
Cincinnati, OH
- $13 USD / hour
Work a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays.
Added 1 min ago
OV
Retail Merchandise Processor at Delhi
Ohio Valley Goodwill Industries Rehabilitation Center, Inc.
Cincinnati, OH
- $13 USD / hour
Work a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays.
Added 1 min ago
Retail Assistant Store Manager at Colerain
Ohio Valley Goodwill Industries Rehabilitation Center, Inc.
Cincinnati, OH
The Assistant Manager coordinates with the Retail Store Manager of the retail store to oversee the employees and processes involved with all aspects of the daily operations of the store,…
Added 2 mins ago
Business Process Manager O2I (Order to Invoice) - 3 year fixed term
Roche Diagnostics Operations, Inc.
United States
We advance science so that we all have more time with the people we love. As a Business Process Manager O2I (Order to Invoice), you play a central role in the continuous global…
Added 2 mins ago
Warehouse Distribution Center Associate (Seasonal)
USA GPC Genuine Parts Company
Albuquerque, NM
Efficiently and accurately process orders by packing merchandise for shipment to stores and customers.
Added 2 mins ago
Store PRO
USA GPC Genuine Parts Company
Johnson City, TN
Support store operations including transactions, inquiries, and general workflow
Added 2 mins ago
Assistant Store Manager
USA GPC Genuine Parts Company
Columbus, OH
The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store…
Added 2 mins ago
Senior Store PRO
USA GPC Genuine Parts Company
Tupelo, MS
Contribution to team support and store operations including inventory and delivery management

at Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Bethesda, MD, United States

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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