Jobs in the United States

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EU
Project Manager - Global Markets
Experis USA
Jersey City, NJ
- $65 to $66 USD / hour
Our client is looking for a Global Markets Project Manager. In this position, the candidate would lead strategic supervisory, surveillance, and regulatory technology initiatives - bringing…
Added just now
EU
Program Manager Tech 2
Experis USA
Redmond, WA
- $52 to $55 USD / hour
Our client, a leader in the technology industry is seeking a Program Manager to join their team. As a Program Manager, you will be part of the partner onboarding and program operations…
Added just now
Vice President, Corporate Technology Support
Visa Technology and Operations LLC
Austin, TX
…employee technology support experience. This leader will own the global service desk, executive-level concierge support, walk-up tech bars, workstation platform management, enterprise…
Added just now
Senior Director/ Regional Head LAC, B2B Acceptance
Visa International Service Association
Miami, FL
…solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses , Middle Market Clients, Large…
Added 1 min ago
Specialist, Visual Merchandising, Tyson's Corner
CHANEL
Mclean, VA
Responsible for coordinating the movement and storage of display elements in conjunction with Visual Merchandise Manager
Added 1 min ago
OC
Product Manager-Surgical Video Microscopy
Olympus Corporation of the Americas
Westborough, MA
- $108,767 to $152,274 USD / year
The Product Manager will have direct responsibility for managing all downstream marketing of our Video Microscope business, to expand beyond the established neurosurgery and neuro-spine…
Added 1 min ago
Government Programs Manager
Telix Pharmaceuticals (AMER)
Remote, United States
…lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what's next in precision medicine. We have hybrid and remote employees…
Added 2 mins ago
M
Safety Manager
MWH
Tampa, FL
- $75,000 to $110,000 USD / year
MWH Constructors, a global leader in heavy civil construction of water and wastewater facilities, is currently seeking an experienced Safety Manager to support our Labelle Wastewater…
Added 6 mins ago
IS
Global Supply Manager (Avionics)
Impulse Space
Redondo Beach, CA
- $160,000 to $200,000 USD / year
As a Global Supply Manager for Avionics at Impulse Space, you will own sourcing strategy and supplier execution for the electronic and electromechanical hardware that enables our…
Added 6 mins ago
VP of Customer Support
SimplePractice
United States
Translate that shift into new team structures, workflows, and daily habits, and build the manager capability to sustain it
Added 7 mins ago
WB
WB Games Product Management Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $29 to $34 USD / hour
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard.…
Added 7 mins ago
WB
WB Games Software Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard.…
Added 7 mins ago
WB
WB Games Design Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $23 USD / hour
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard.…
Added 7 mins ago
WB
WB Games Data Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard.…
Added 7 mins ago
WB
WB Games Production Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $23 USD / hour
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard.…
Added 7 mins ago
Enterprise Account Manager
Ndustrial
Remote, United States
We are a Raleigh, NC based Series B startup backed by world class investors and serve global customers in energy-intensive sectors like cold storage, logistics, and manufacturing.
Added 7 mins ago
GUCCI Team Manager - Rodeo Drive Beverly Hills
Kering
Beverly Hills, CA · Beverly Hills
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Added 8 mins ago
US
Office Manager, School of Conflict Management, Peacebuilding and Development
University System of Georgia
GA
- $19.6 to $25.5 USD / hour
…public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more…
Added 9 mins ago
Route Utility Relief Driver
Alsco
Houston, TX
…customer service. This position reports directly to the District…
Added 9 mins ago
Feeder Folder
Alsco
Jacksonville, FL
…and production standards. You will report to the Production…
Added 9 mins ago
Omnichannel Marketing Manager - Philadelphia, PA or Durham, NC
GSK
Durham, NC · Philadelphia, PA
Join GSK as an Omnichannel Marketing Manager to lead innovative digital and multi-channel marketing efforts in the United States. You will work closely with cross-functional teams to create…
Added 9 mins ago
PC
Roaster Trainee- 3rd Shift-Manufacturing Roasting Plant
Peet's Coffee Inc.
United States
- $20 to $24 USD / hour
The Roaster Trainee is a full-time, non-exempt position based at Peet's Roasting Plant. Reporting to the Manager of Roasting Processes and training under the guidance of a Senior Certified…
Added 11 mins ago
Mechanical Designer
Stantec
Portland, OR
…project under the guidance of a Senior Engineer or Project…
Added 11 mins ago
Project Manager Assistant
Stantec
Denver, CO · Chandler, AZ · Phoenix, AZ
The Project Manager Assistant (PMA) works in conjunction with Project Managers to create and manage the day-to-day administration, invoicing, earned value management, scheduling, Accounts…
Added 11 mins ago
Senior Manager, Strategic Partnerships
DigiCert
Sunnyvale, CA
DigiCert is building a product-led technology alliances function - and we are looking for a Senior Manager, Strategic Partnerships to be the execution engine behind it. This role owns a…

at Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Bethesda, MD, United States

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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