Jobs in the United States

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General Manager - ORD Airport
PrimeFlight
Chicago, IL
The General Manager is pivotal in overseeing the airport's overall operations and management. This position involves strategic planning and coordination of various departments, including…
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Safety Manager-ORD Airport
PrimeFlight
Chicago, IL
The Safety Manager is responsible for overseeing and ensuring the highest standards of safety across all airport operations. This role involves developing, implementing, and maintaining…
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General Manager (Tooling Solutions)
EquipmentShare
Waller, TX
Build the Future with Us - EquipmentShare is Hiring a General Manager (Tooling Solutions)
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Program Manager
Transgroup Express, LLC
Houston, TX · Elizabeth, NJ · SeaTac, WA · Atlanta, GA · Franklin Park, IL
- $100,000 to $120,000 USD / year
Scan Global Logistics is seeking an accomplished Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and…
Added 1 min ago
WF
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market
Wall Township, NJ
- $21.55 to $35 USD / hour
…support productivity by reviewing forecasts and optimizing shift operations to meet customer order times, and lead process improvements by identifying bottlenecks and implementing…
Added 1 min ago
Seasonal Associate - Famous Footwear
Famous Footwear
GILLETTE, NJ
Ace Retail Operations: You’ll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker.…
Added 1 min ago
House Manager-CS530203
ICL
New York, NY
The House Manager oversees day-to-day facility operations and assumes responsibility during the Director’s absence.
Added 1 min ago
PC
Claremont - General Manager
Philz Coffee
Claremont, CA
- $32.19 to $36.19 USD / hour
…strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In…
Added 1 min ago
Materials Coordinator
Loenbro
Aurora, CO
…warehousing, shipping, and logistics activities to support ongoing operations and project requirements. This role coordinates daily inbound and outbound deliveries, schedules transportation…
Added 1 min ago
Technical Program Manager
10Beauty
Burlington, MA
10Beauty is seeking a Program Manager to own the technically integrated schedule of the product that delivers a fully autonomous manicure experience and makes our deployment scalable.…
Added 1 min ago
DP
Accounting Specialist / Project Accountant
Davis Partnership Architects
Remote, United States
- $53,000 to $73,000 USD / year
…important role in supporting the firm's day-to-day accounting operations, with primary responsibilities in accounts payable, accounts receivable, project billing, and general accounting…
Added 2 mins ago
Director of Sales Columbus Airport Marriott
Dreamscape Hospitality
Columbus, OH
Work with the General Manager and Corporate HR to manage the hotel sales team, ensuring staff are hired, trained, developed, and motivated. Handle performance reviews, disciplinary actions,…
Added 2 mins ago
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Selling and Service Assistant, Aspen
Join
Aspen, CO
- $26 to $28 USD / hour
…of the Pacific West Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience…
Added 2 mins ago
Business Development Manager, Northern New Jersey
Caesarstone
Remote, United States
In your role as a Business Development Manager for Caesarstone, your responsibilities will be centered around driving revenue growth and fostering strong relationships with key customers.…
Added 2 mins ago
FRONT END/ASST DEPT LEADER
The Kroger Co.
McFarland, WI
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance…
Added 2 mins ago
Director of Buildings and Grounds
School District of North Fond du Lac
North Fond du Lac, WI
…authorities and school administrators ∙ Assume responsibility for the development of short and long-range plans for the maintenance, replacement or purchasing of new buildings, grounds and…
Added 2 mins ago
CUSTOMER SVC/ASST DEPT LEADER
The Kroger Co.
West Jordan, UT
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance…
Added 2 mins ago
MA
Senior Branch Manager
Manufacturers and Traders Trust Co
Hanover, MD
- $98,500 to $164,100 USD / year
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Senior…
Added 2 mins ago
MA
Strategic Partnerships & Ventures Manager (Boston, MA)
Manufacturers and Traders Trust Co
Boston, MA
- $172,100 to $286,800 USD / year
The Manager, Strategic Partnerships & Ventures is responsible for identifying, cultivating, and managing relationships with fintechs, venture capital firms, technology providers, startups,…
Added 3 mins ago
FRONT OFFICE MANAGER - ROOMS
Twenty Four Seven Hotels
Corona, CA
Participate in the Manager on Duty program and remain actively involved in hotel operations
Added 3 mins ago
Manager, Data Operations
Liberty Mutual
Seattle, WA · Columbus, OH · Boston, MA · Portsmouth, NH · Plano, TX
Added 3 mins ago
Sr Client Solutions Manager
The Freeman Company
IL
The Senior Client Solutions Manager serves as a strategic partner and trusted advisor, responsible for leading the delivery and growth of medium-to-large-scale accounts. This role ensures…
Added 3 mins ago
Housing Program Manager
New Moms
Chicago, IL
…across housing locations, or work with the Parent Education Manager to support participant engagement in groups and house meetings. You’ll balance team leadership and program operations…
Added 3 mins ago
TS
General Manager
Tropical Smoothie Cafe
Delavan, WI
- $55,000 to $58,000 USD / year
Tropical Smoothie Cafe is seeking an experienced and high‑energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader…
Added 3 mins ago
TS
General Manager
Tropical Smoothie Cafe
Mundelein, IL
- $55,000 to $58,000 USD / year
Tropical Smoothie Cafe is seeking an experienced and high‑energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader…

at Marriott

Events Manager

National Harbor, MD, United States

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Job details

Experience: High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Makes presence known to customer at all times during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.
Up-sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property staff and customers to address operational challenges associated with his/her group.
Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

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