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Revenue Audit Supervisor - Omaha
WarHorse Casino
Omaha, NE
…experienced Revenue Audit Supervisor to oversee daily revenue audit operations and ensure the accuracy and integrity of gaming and non-gaming financial transactions. This position is…
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Focus Factory Supervisor (Onsite Role in Hemet, CA)
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…maintain visual daily management (VDM), and assist the Factory Manager with problem solving and other continuous improvement…
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Instructor and Theater Manager
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QM
Service Center Manager
QAS MANAGEMENT COMPANY INC
Greenville, SC
- $50,000 to $60,000 USD / year
As the Service Center Manager at Valvoline Instant Oil Change (VIOC), you will play a pivotal role in the efficient management and operation of one of our nationwide service centers. This…
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QM
Service Center Manager
QAS MANAGEMENT COMPANY INC
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- $50,000 to $60,000 USD / year
As the Service Center Manager at Valvoline Instant Oil Change (VIOC), you will play a pivotal role in the efficient management and operation of one of our nationwide service centers. This…
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Staff Compensation Analyst
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Boston, MA
- $160,000 to $180,000 USD / year
As the Senior Compensation Manager, you will lead the evolution and scale of OpenGov's compensation programs in alignment with our business objectives, combining hands-on program ownership…
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DV
Human Resources Manager
Delaware Valley Community Health
Philadelphia, PA
- $80,000 to $90,000 USD / year
Philadelphia, PA | Full-Time | Hybrid (4 Days in Office) · Minimum of 5–7 years of HR experience required; supervisory or management experience preferred
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Assistant Health Center Manager
Planned Parenthood Great Plains
Overland Park, KS
- $50,000 to $57,000 USD / year
Reporting to the Health Center Manager, this position is responsible for the co-supervision of day to day clinical operations, supporting high-quality, patient - focused care delivery which…
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G
Location Manager
GPAC
Lubbock, TX
- $70,000 to $90,000 USD / year
A respected and growing funeral service organization is seeking an experienced Location Manager to lead day-to-day operations, mentor staff, and ensure exceptional service for families and…
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Service Manager
Yancey Bros. Co.
Valdosta, GA
As the Service Manager, you will lead the Technicians and Supervisors in the daily service operations of the store. This position is responsible for providing a safe workplace and…
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Assistant Store Manager - Customer Experience
PetSmart
Bridgeton, MO
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training,…
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Retail Operations Manager
PetSmart
Houston, TX
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
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Retail Operations Manager
PetSmart
Silverdale, WA
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
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Retail Operations Manager
PetSmart
San Diego, CA
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
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Senior Project Manager (Austin)
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Austin, TX
Reports to: Project Executive, Deputy Operations Manager or Operations Manager
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Retail Operations Manager
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Retail Operations Manager
PetSmart
Staten Island, NY
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and…
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Revenue Enablement Program Manager, AMER
Notion
San Francisco, CA · New York, NY
We're looking for a Revenue Enablement Program Manager to turn our global enablement strategy into repeatable programs that drive measurable changes in how our revenue teams work. You'll…
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Sous Chef- Donkey
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- $55,000 to $60,000 USD / year
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Blue Tide Assistant Site Manager
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…scheduling for assigned location. Assists with training and development of staff. Addresses employee performance issues; coaches and recognizes good…
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Blue Tide Assistant Site Manager
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…scheduling for assigned location. Assists with training and development of staff. Addresses employee performance issues; coaches and recognizes good…
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Intern Admin
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…services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage…
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Senior Product Procurement Manager
Decatur, IL
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Manager Material Requirements Planning
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Caterpillar Remanufacturing Division (Reman) has an exciting opportunity for a Material Requirements Planning Manager located in our Fargo, ND facility. This position maintains production…
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Maintenance Associate
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In this hands-on Maintenance Associate role, you'll generally report to Maintenance Manager but may receive maintenance assignments from management staff or lead personnel. You will…

at Marriott

Event Manager

San Antonio, TX, United States

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Job details

Experience: High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Makes presence known to customer at all times during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.
Up-sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property staff and customers to address operational challenges associated with his/her group.
Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States