Jobs in the United States

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Part Sales Manager – Part Time
AutoZone
Euless, TX
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Part Sales Manager – Full Time
AutoZone
Kissimmee, FL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Part Sales Manager – Full Time
AutoZone
Wilmington, NC
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Part Sales Manager – Full Time
AutoZone
Rockwall, TX · Fate, TX
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Part Sales Manager – Part Time
AutoZone
Boaz, AL
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Part Sales Manager – Full Time
AutoZone
Boaz, AL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added just now
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Part Sales Manager – Part Time
AutoZone
Anniston, AL
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added just now
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Part Sales Manager – Full Time
AutoZone
Anniston, AL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Senior Manager, Ops Excellence - International
Wingstop Global Support Center
Dallas, TX
The Senior Manager, International Operations Excellence owns the development, governance and deployment of Wingstop International Brand Standards, ensuring they are clear, practical and…
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Part Sales Manager – Full Time
AutoZone
Albion, NY
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added just now
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Part Sales Manager – Part Time
AutoZone
Piedmont, AL
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added just now
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Part Sales Manager – Part Time
AutoZone
Anniston, AL
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added just now
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Part Sales Manager – Full Time
AutoZone
Anniston, AL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
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Part Sales Manager – Part Time
AutoZone
New Braunfels, TX
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Falmouth, KY
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
AVP, Program Manager
Endurance Services Limited (US)
Morristown, NJ · Garden City, NY · Rocky Hill, CT · Purchase, NY · New York City, NY
Sompo has a unique opportunity for an AVP, Program Manager in our North America Insurance Operations team.
Added 1 min ago
Automotive Technician
Leeds West Groups
Cedar Falls, IA
…a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the daily operations of the business. An automotive Technician must…
Added 1 min ago
Store Manager
Leeds West Groups
Monument, CO
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
Added 1 min ago
Assistant Manager
Leeds West Groups
Manhattan, KS
An Assistant Store Manager exemplifies professional integrity, strong leadership skills, business acumen, knowledge of automotive industry practices and procedures, and a passion for…
Added 1 min ago
Store Manager
Leeds West Groups
Monument, CO
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
Added 1 min ago
Store Manager
Leeds West Groups
Colorado Springs, CO
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
Added 2 mins ago
Senior Environmental Manager Supervisor: Air Permits
State of Indiana
Indianapolis, IN
…and the environment while allowing the environmentally sound operations of industrial, agricultural, commercial, and governmental activities vital to a prosperous economy. We issue air,…
Added 2 mins ago
Nurse Manager (RN) - Adult Operating Room Augusta
Wellstar Health System
Augusta, GA
The nurse manager is a registered professional nurse who provides leadership and management of a specific unit(s) or service through the effective use of knowledge and skills to promote the…
Added 2 mins ago
Manager Clinical RN - 7 South Acute Care ENT
Wellstar Health System
Augusta, GA
The Manager Clinical RN is a registered professional nurse who provides support and works in conjunction with the nurse manager of a specific unit(s) or service. The Manager Clinical RN…
Added 2 mins ago
Regional Manager Hotel Finance - Openings & Conversions
Hyatt
Chicago, IL
The Regional Manager - Hotel Finance - Openings and Conversions is a strategic leader responsible for ensuring financial readiness and systems installation for au new Hyatt hotel openings,…

at Marriott

Assistant Front Office Manager

Los Angeles, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 12, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on ejwl.fa.us2.oraclecloud.com About employer

More about this job

Skills

Supervise staff
Front Desk
Communication skills
Decision making
Process improvement
Customer service
Coaching
Regulatory compliance

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Work requirements

Jobs in the United States