Jobs in the United States

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Added 1 min ago
Executive Chef, Glacier Park Collection
Pursuit Attractions and Hospitality, Inc.
MT
Lead seasonal menu development, implementation, recipe testing, and ongoing menu refinement.
Added 2 mins ago
GI
Senior Product Manager
GD Information Technology, Inc.
Remote, United States
- $89.9 to $121.62 USD / hour
GDIT’s implementation of the Scaled Agile Framework (SAFe) emphasizes the need for compliance, and extensive traceability while providing an agile, lean systems, iterative environment for…
Added 3 mins ago
Patient Care Tech/ Unit Clerk - Oncology - Nights
Tucson Medical Center
Tucson, AZ
Shift3 - Night Shift · LICENSURE OR CERTIFICATION: Basic Life Support (BLS) certification required
Added 3 mins ago
Patient Care Tech/ Unit Clerk - TMC Rincon
Tucson Medical Center
Tucson, AZ
Shift3 - Night Shift · LICENSURE OR CERTIFICATION: Basic Life Support (BLS) certification required
Added 4 mins ago
Youth/Education Program Assistant
Nooksack Indian Tribe
Bellingham, WA
Must have excellent conflict resolution skills and be able to diplomatically handle confrontation · Must have the ability to interact patiently with a diverse student population
Added 5 mins ago
DFT Team Manager
LSI Corporation
United States
…programs all the way from chip level DFT specification, through to implementation and verification culminating in successfully releasing products to…
Added 8 mins ago
Director of Food and Beverage Operations, Harrah College of Hospitality [R0154154]
University of Nevada, Las Vegas
United States
ServSafe certification required
Added 8 mins ago
GME Business Systems Analyst, Graduate Medical Education Department, Kirk Kerkorian School of Medicine [R0154232]
University of Nevada, Las Vegas
United States
Experience should include requirements gathering, workflow analysis, system configuration or implementation, data validation, reporting, troubleshooting, project coordination, and…
Added 8 mins ago
Director of Tribal Lands (37772)
AGUA CALIENTE BAND OF CAHUILLA INDIANS
Palm Springs, CA
Must have Incident Command System training
Added 11 mins ago
Securities Services Corporate Action Operations Analyst
UMB Bank
Kansas City, MO
…Associates are supported and encouraged to work with their manager to develop roadmaps for opportunity within Operations and…
Added 11 mins ago
Securities Services Corporate Action Operations Analyst
UMB Bank
Saint Louis, MO
…Associates are supported and encouraged to work with their manager to develop roadmaps for opportunity within Operations and…
Added 11 mins ago
General Manager - Westgate - MA
Old Navy, LLC
Remote, United States
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 11 mins ago
T
Solution Architect
TEKsystems
Hanover, MD
- $125,000 to $190,000 USD / year
Added 12 mins ago
Senior Project Management Specialist
The Boeing Company
Berkeley, MO
Candidates must live in the immediate area or relocate at their own expense
Added 13 mins ago
Registered Nurse Surgery Center
Fresenius Medical Care
San Antonio, TX
Provides direct nursing care pre, during and post procedure, under the direction of the Facility Manager, Director of Nursing and/or Charge Registered Nurse, utilizing standard nursing…
Added 13 mins ago
Director of Operations
Fresenius Medical Care
Livonia, MI
…outstanding patient care to the community. Participates in the implementation of divisional and company initiatives and strategies. Practices cost containment strategies, maintaining…
Added 13 mins ago
FM
Outpatient PCT III - Regional Float
Fresenius Medical Care
Albany, NY
- $18 to $29 USD / hour
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the…
Added 14 mins ago
Actuarial Manager, Life & Annuity Pricing
CCSI CC Services, Inc.
Bloomington, IL
The Pricing Manager will play a key role in strengthening our pricing capabilities as we modernize our product portfolio. This leader will partner closely with Product Management,…
Added 14 mins ago
Sr. Project Manager (Remote)
GovCIO
Jefferson City, MO
GovCIO is currently hiring for Sr. Project Manager to manage the integrated delivery across VA AI task orders. The role keeps portfolio roadmaps maintained, runs SAFe cadence across the AI…
Added 15 mins ago
NU
Outpatient PCT III - Regional Float
NYD USA NY Dialysis Services Inc
Albany, NY
- $18 to $29 USD / hour
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the…
Added 15 mins ago
Director of Operations
FMS USA Fresenius Mgmt Services Inc
Livonia, MI
…outstanding patient care to the community. Participates in the implementation of divisional and company initiatives and strategies. Practices cost containment strategies, maintaining…
Added 15 mins ago
Registered Nurse Surgery Center
FVC USA Fresenius Vascular Care Inc
San Antonio, TX
Provides direct nursing care pre, during and post procedure, under the direction of the Facility Manager, Director of Nursing and/or Charge Registered Nurse, utilizing standard nursing…
Added 17 mins ago
Director of Tribal Lands (37772)
Agua Caliente Casinos
Palm Springs, CA
Must have Incident Command System training
Added 17 mins ago
Senior Account Manager, VaaS (Vault-as-a-Service)
Collectors Universe, Inc.
Santa Ana, CA · Plano, TX · Boca Raton, FL · Jersey City, NJ
We’re looking for a Senior Account Manager, VaaS who will own our largest and most complex Vault-as-a-Service partners from the day the contract is signed through launch, growth and…
Added 17 mins ago
Operating Room Nurse Manager
Children's Hospital
United States
…the assigned area(s). Nurse managers participate in planning, implementation, management and evaluation of operations, supervision of staff, budget, regulatory readiness and staffing. Nurse…

at Marriott

Assistant Front Office Manager

Detroit, MI, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States