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Program Director - Adult Day Program
Advanced Rehab Center of Tustin
Orange, CA
Previous experience as a Program Director, Assistant Program Director, Program Manager, or Day Program Administrator.
Added 2 mins ago
Pre-K Substitute Teacher
Linfield University
McMinnville, OR
…4-5 years of age. In addition, the pre-k serves as a training program for Linfield University education students gaining direct experience working with children in a classroom environment…
Added 3 mins ago
VH
Adv Med Support Assistant
Veterans Health Administration
Madison, WI
- $51,724 to $67,241 USD / year
The incumbent serves as a Medical Support Assistant within Inpatient Mental Health and Acute Care Nursing Service. He/she works at the William S. Middleton Memorial Veterans Hospital, which…
Added 3 mins ago
AE
SECURITY ASSISTANT
Air Education and Training Command
Lackland AFB, TX
- $41,334 to $53,735 USD / year
The primary purpose of this position is to provide security assistance in support of Air Force personnel security program for new accession enlisted Airmen requiring Top Secret (TS) and/or…
Added 3 mins ago
VH
Adv Med Support Assistant
Veterans Health Administration
Madison, WI
- $51,724 to $67,241 USD / year
The incumbent serves as a Medical Support Assistant within Inpatient Mental Health and Acute Care Nursing Service. He/she works at the William S. Middleton Memorial Veterans Hospital, which…
Added 3 mins ago
FA
Aviation Safety Assistant
Federal Aviation Administration
Memphis, TN
- $38,791 to $56,039 USD / year
Incumbent is an Aviation Safety Assistant (Office Automation) (OA) in a Flight Standards field office. Provides administrative, semi-technical, clerical related support to the supervisor,…
Added 3 mins ago
VH
Mental Health Assistant Nurse Manager
Veterans Health Administration
West Palm Beach, FL
- $91,169 to $143,069 USD / year
The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and responsibility and accountability for the 24/7 operation of their designated units. The ANM has…
Added 3 mins ago
CN
Child and Youth Program Assistant
Commander, Navy Installations Command
Kingsville, TX
- $19 to $22 USD / hour
The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships,…
Added 3 mins ago
VH
Supervisory Inventory Management
Veterans Health Administration
Madison, WI
- $74,678 to $97,087 USD / year
The incumbent in this position will serve as a Supervisory Inventory Management Specialist for expendable assets/ material at the William S. Middleton Memorial Veterans Hospital located in…
Added 3 mins ago
VH
Supervisory Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Dayton, OH
- $72,256 to $93,929 USD / year
Informs higher level management of anticipated vacancies or increases in workload.
Added 3 mins ago
VH
Program Specialist (WVPP)
Veterans Health Administration
Charleston, SC
- $61,722 to $80,243 USD / year
Workplace Violence Prevention Program Program Assistant
Added 4 mins ago
Human Resources Assistant (Employee Benefits) - HR Navigator
Veterans Affairs, Veterans Health Administration
Leeds, MA
Added 4 mins ago
Medical Instrument Technician (Anesthesia)
Veterans Affairs, Veterans Health Administration
West Roxbury, MA
Added 4 mins ago
Assistant Director of Community Living
The Nemasket Group
Mattapoisett, MA
Position Summary: The Assistant Director of Community Living Division is responsible for the daily operational oversight of residential and independent living programs serving individuals…
Added 4 mins ago
Sr. Product Manager Digital Health AI
CVS Health
Remote, United States
The Senior Manager, Digital Product leads product management for AI-enabled health experiences, including digital assistant capabilities for Health100 - a first-of-its-kind, AI-native…
Added 4 mins ago
Family Experience Coordinator & Administ
Respiro Azul LLC
Indian Orchard, MA
Family Experience Coordinator & Administrative Assistant POSITION PURPOSE The Family Experience Coordinator & Administrative Assistant will serve as the first point of contact for families…
Added 5 mins ago
Assistant Clinical Research Manager - Regional Campuses
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BROOKLINE, MA
The Assistant Clinical Research Manager (ACRM) supports clinical research programs and teams across Dana-Farber’s regional satellite locations. Working under the direction of Principal…
Added 5 mins ago
Attorney in Charge - YAD Quincy
State of Massachusetts
Quincy, MA
Added 5 mins ago
PCA Skills Trainer
NORTHEAST INDEPENDENT LIVING
Lawrence, MA
The PCA Skills Specialist will meet with agency consumers involved in the agency?s Personal Care Attendant (PCA) program. We are seeking applicants with experience in service coordination…
Added 5 mins ago
Territory Executive - Illinois
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Boston, MA
…significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s…
Added 5 mins ago
Supervising Administrative Assistant - Training Department
State of Massachusetts
Boston, MA
Added 5 mins ago
BI
Practice Specialist/Assistant - Heart Transplant Program (Full Time)
Beth Israel Lahey Health
Boston, MA
- Full-time
…managing the patient appointment schedule, triaging clinical management, and answering the main phone line. Serves as a primary point of contact for patients and provides excellent customer…
Added 6 mins ago
Mobile Medical Assistant/Phlebotomist-Per Diem In-Home Services
IQVIA
Boston, MA
Implement the program processes within potential sites such as honorary contracts, management protocol, search criteria, clinical pathway, feedback mechanisms and customer satisfaction…
Added 6 mins ago
GLOBAL BUSINESS ANALYST - EAST COAST OR MIDWEST - REMOTE
Compass Group, North America
Boston, MA
Experience with budgeting, forecasting, variance analysis, and KPI management.
Added 6 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Shenandoah, IA · Holdrege, NE · Norfolk, NE · Papillion, NE · Lincoln, NE · North Platte, NE · Grand Island, NE · Omaha, NE
- $34,464 to $53,486 USD / year
The Medical Support Assistant (MSA) with the Outpatient Scheduling Services functions as serving as an initial point of contact for the units, clinics, patient. Duties included, but not…

at Marriott

Assistant Front Office Manager

Los Angeles, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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