Territory Manager

Territory Manager – Med Product

About the Role We are seeking an outgoing, motivated, and self-driven Field Territory Manager to support a local pharmaceutical stewardship program. This role combines remote outreach and field-based engagement, helping recruit, onboard, and support site partners across an assigned territory. The Field Territory Manager serves as a primary point of contact for healthcare providers, pharmacies, law enforcement agencies, government organizations, and other community locations. Success in this position requires strong communication skills, relationship-building abilities, attention to detail, and the capability to work independently while managing a high volume of site calls and site support activities. This is an excellent opportunity for someone who enjoys connecting with people, building relationships, traveling within a designated territory, and making a meaningful impact through a public health-focused program.

Is This You?

• Are you comfortable speaking with new people every day and building rapport quickly?
• Do you enjoy a mix of phone-based outreach, relationship management, and in-person field work?
• Are you self-motivated and able to stay organized while working remotely?
• Can you balance multiple priorities while maintaining a high level of professionalism and customer service?
• Do you thrive in a role where your success is measured by activity, engagement, and program outcomes? If so, we'd love to talk with you.

Position Overview The Field Territory Manager is responsible for supporting the growth and ongoing success of a pharmaceutical stewardship program within an assigned territory. Responsibilities include outreach, partner recruitment, onboarding, training, program implementation, site support, compliance monitoring, and relationship management. This position requires both a remote and in-person presence. Team members regularly conduct phone outreach, support partners virtually, and complete on-site visits throughout the territory. The ideal candidate is comfortable working independently, managing a schedule, and serving as a trusted representative of the program.

Compensation & Benefits

• Competitive salary
• One-time bonus of $2,000, paid at the end of employment or fiscal year (mid-December), whichever comes first, contingent upon performance goals and KPI achievement
• Mileage reimbursement at the current IRS rate
• Monthly technology reimbursement: o $50 cell phone stipend o $25 internet stipend
• Daily per diem reimbursement during approved overnight travel

Eligible employees may participate in available company benefit programs, which may include:

• Medical, Dental, and Vision Coverage
• Telehealth Services
• 401(k) with Company Match
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Reimbursement Accounts (HRA)
• Employee Assistance Program (EAP)
• Legal and Pet Insurance
• Tuition Assistance
• Employee Discount Programs
• Paid Time Off and Company Holidays

Work Schedule & Travel Expectations

• Hybrid role combining remote work and field-based responsibilities
• Typical schedule includes: o 2-4 days per week in-field o 1-3 days per week working remotely
• Remote workdays may include a high volume of calls, manually updating work in shared files, and follow-up activities
• Overnight travel may be required during certain periods and could include up to 3-4 nights per week
• Daily field schedules may include 10-15 site visits, but is dependent on territory, routing, and amount of time budgeted per visit and in between sites o Routes and schedules are planned in advance by the client, flexibility is ideal
• Standard work schedule is Monday-Friday, generally between 8:00 a.m. and 5:00 p.m.
• Conduct high-volume outbound calls to current and prospective program participants
• Build and maintain relationships with pharmacies, healthcare facilities, law enforcement agencies, and other community partners through remote and in-person
• Recruit and onboard new collection sites and support ongoing program participation
• Provide training, guidance, and operational support to participating locations
• Perform scheduled in-person site visits throughout the assigned territory during specified cadences set by the client
• Maintain accurate documentation of outreach activities, site interactions, and program documentation
• Monitor site compliance with established program requirements and operating procedures
• Follow up on open items, address partner questions, and resolve issues in a timely manner
• Meet activity, performance, and program KPI expectations
• Represent the client and program professionally at all times

Required

• Customer service, outreach, call center, inside sales, account management, field support, or related experience
• Experience conducting high-volume phone outreach and follow-up activities
• Strong relationship-building and interpersonal communication skills
• Ability to work independently in a remote environment with minimal supervision
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Proficiency with Microsoft Office applications
• Valid driver's license and reliable transportation
• Ability and willingness to travel throughout the assigned territory, including occasional overnight travel
• Ability to pass a background check
• Ability to successfully complete a drug screening
• Hepatitis B vaccination requirement

Preferred

• Experience with Salesforce, CRM platforms, or outreach tracking systems
• Territory management or field-based customer engagement experience
• Healthcare, pharmacy, environmental services, public health, or regulated industry experience
• Experience supporting implementation, training, or compliance-related programs
• Outreach, business development, ambassador, community engagement, or client-facing experience

What Makes Someone Successful in This Role?

Successful team members are:

• Professional and customer-focused
• Comfortable making outbound calls throughout the day
• Persistent and resilient when working through outreach goals
• Organized and detail-oriented
• Adaptable and resourceful
• Strong communicators both verbally and in writing
• Comfortable building relationships with a wide variety of stakeholders
• Accountable for achieving goals and performance expectations
• Independent workers who can effectively manage their own schedules and territories

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.

From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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