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Added 1 min ago
VH
Staff Assistant
Veterans Health Administration
Murfreesboro, TN
- $61,722 to $80,243 USD / year
The incumbent serves in the capacity of Staff Assistant for TVHS Facilities Management Service, Occupational Safety & Industrial Hygiene (IH) Section for the Murfreesboro campus.
Added 1 min ago
VH
Registered Nurse- Mental Health
Veterans Health Administration
Northport, NY
- $98,819 to $168,074 USD / year
Position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. Must meet specific eligibility requirements per VHA policy and submit…
Added 1 min ago
VH
Medical Support Assistant (Advanced)-HBU
Veterans Health Administration
Richmond, VA
- $47,434 to $61,663 USD / year
Incumbent(s) will serve as advisors and experts to the HAS Section Chiefs and support the management information components of all health eligibility related programs. The incumbent…
Added 1 min ago
VH
Supervisory Medical Supply Technician-Sterile Processing
Veterans Health Administration
Salt Lake City, UT
- $74,113 to $96,343 USD / year
…reprocessing work and formal personnel supervision. Specialty program owners and higher-level management retain responsibility for independent QA program management, RMD lifecycle…
Added 1 min ago
VH
Supervisory Medical Supply Technician-Sterile Processing
Veterans Health Administration
Salt Lake City, UT
- $74,113 to $96,343 USD / year
…reprocessing work and formal personnel supervision. Specialty program owners and higher-level management retain responsibility for independent QA program management, RMD lifecycle…
Added 1 min ago
VH
Inventory Management Specialist
Veterans Health Administration
Fredericksburg, VA
- $57,736 to $91,815 USD / year
This position serves as an Inventory Manager in the Commodity Management Division of the Logistics Service in the VA Health Care System responsible for the inventory and management of all…
Added 4 mins ago
VH
Social Worker - Mental Health
Veterans Health Administration
Coralville, IA
- $66,958 to $105,323 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Dayton, OH
- $94,484 to $146,437 USD / year
…traffic control and navigation system. Incumbent serves as an SSC Coordinator at the Dayton SSC…
Added 4 mins ago
VH
Senior Social Worker (HUD-VASH, SUD)
Veterans Health Administration
Reno, NV
- $141,457 to $183,897 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VH
Registered Nurse-(PACT)-Fort Worth- EDRP Approved
Veterans Health Administration
Fort Worth, TX
- $78,714 to $181,738 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP),a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VH
Registered Nurse - Intensive Care Unit
Veterans Health Administration
Syracuse, NY
- $81,520 to $136,339 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VH
Psychology Program Manager - SDTP Associate Director for Residential Programs
Veterans Health Administration
Houston, TX
- $180,509 to $228,000 USD / year
Coordinates services offered to Veterans and their families enrolled in the program. Services include assessment, medication management, crisis intervention, educational, individual,…
Added 4 mins ago
VH
Licensed Practical Nurse - Specialty Care
Veterans Health Administration
Waterloo, IA
- $39,661 to $62,465 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
VH
Program Specialist
Veterans Health Administration
Salt Lake City, UT
- $61,722 to $97,087 USD / year
…skills and abilities to perform successfully the duties of the Program Specialist position. Examples include: Basic knowledge in applying qualitative and quantitative techniques in order to…
Added 4 mins ago
VH
Law Enforcement Specialist (IPPM)
Veterans Health Administration
Marion, IL
- $74,678 to $97,087 USD / year
Infrastructure Protection Program Management:
Added 6 mins ago
A
SFILEN & SFRRN Program Coordinator
AACRE
San Francisco, CA
- $38 to $42 USD / hour
The Program Coordinator supports the San Francisco Immigrant Legal and Education Network (SFILEN) and the San Francisco Rapid Response Network (SFRRN) by coordinating partners on grant and…
Added 9 mins ago
UA
Land Surveyor
U.S. Army Corps of Engineers
Portland, OR
- $96,443 to $125,378 USD / year
…alignment surveys. | You will serve as Mapping Unit project coordinator in Project Management Business Process (PMBP) teams for large and diversified projects. | Responsible for…
Added 9 mins ago
VH
Safety & Occupational Health Specialist
Veterans Health Administration
Charleston, SC
- $74,678 to $97,087 USD / year
The Safety and Occupational Health Management provides the planning, coordinating, and evaluating for the safety program. The Safety and Occupational Health Specialist ensures that the…
Added 9 mins ago
Strategic Initiatives Coordinator
Harvard University
Cambridge, MA
The Strategic Initiatives Coordinator will support HDSI’s external engagement efforts by driving strategic research partnerships, business development, and data science programming. Acting…
Added 9 mins ago
VH
Medical Director Physician- Psychiatrist
Veterans Health Administration
Erie, PA
- $145,000 to $335,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 9 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Everett, WA · Bellingham, WA · Moses Lake, WA
- $77,351 to $119,883 USD / year
Serves as an SSC Coordinator responsible for performing a variety of functions directly related to the operation of the NAS in the Seattle District.
Added 9 mins ago
VH
Primary Care Mental Health Integration (PCMHI) Social Worker
Veterans Health Administration
Syracuse, NY
- $85,249 to $110,830 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 9 mins ago
VH
Management Analyst
Veterans Health Administration
Location Negotiable After Selection
- $90,925 to $118,204 USD / year
…leadership and managerial oversight in the following areas: Budget Management, Program Administration, Contracting Requirements and Quality and Performance and Human…
Added 9 mins ago
VH
Social Worker - PCMHI
Veterans Health Administration
Brownsburg, IN
- $62,297 to $97,991 USD / year
…delivery to individuals, families, and groups. Exercises judgment; program planning, development, and implementation; identifies problems and the need for policy changes and program…
Added 12 mins ago
VH
Staff Psychologist - PCMHI
Veterans Health Administration
Brownsburg, IN
- $78,334 to $145,143 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…

AstraZeneca

OneSource Support Specialist (PST)

Phoenix, AZ, United States
Phoenix, United States

$82,000 to $124,000 USD / year

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Job details

Pay: $82,000 to $124,000 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM-5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings.

This territory covers the state of AZ region. Please apply if you live in the state of AZ.

This is what you will do:

The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through long-term customized treatment adherence support. OneSource Support Specialist provide disease state education, treatment support through community connections, and access support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and provide resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and external stakeholders.

You will be responsible for:

Providing exceptional initial onboarding experience and long term adherence support
Share materials on the disease, diagnosis, community resources and treatment support
Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources
Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support
Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed
Inform patient of financial support eligibility based on available programs
Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate
Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues
Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease
Assist patients in receiving required vaccinations either through Alexion or other vaccination locations
Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status
Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool
Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use
Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues
Communicate with HCPs to confirm required/requested support or obtain missing information
Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly
Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support
Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs
Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another
Provide emotional support for patients and caregivers on continued administration of Alexion products

Will also be crucial to:

Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, Access Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators
Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner
Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience
Participate in any role appropriate cross functional collaboration work (e.g.Hypercare calls, regional cross functional meetings, One Alexion meetings)
Participate in other project work as needed

You will need to have:

Associates Degree Required
Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.)
Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills
Ability to work independently, be goal-directed and have strong organizational skills
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities
Must be willing to adjust work schedules in response to department needs.
The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, email, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

BA/BS Degree is preferred; patient contact center or patient support program experience is a plus
Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment
Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
Rare disease experience a plus
Deep understanding of insurance coverage and reimbursement processes
Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies
Experience dedicated to assisting patients/caregivers
Demonstrated success working within high performing cross-functional teams
Strong empathetic, communication and listening skills
Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy
Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
Demonstrates initiative, teamwork, and accountability

The annual base salary for this position ranges from $82,000 to $124,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Date Posted 02-Nov-2026 Closing Date 17-Dec-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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More about this job

Skills

Onboarding
Regulatory compliance
Communication skills
Collaboration
Documentation
Record keeping
Case management
Customer service
Problem solving
Data entry
Computer skills
Work independently
Organizational skills
Adapt to change
Teamwork

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