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NY
2027 New York Life Direct Summer Internship Program - IBM i Developer
New York Life
Tampa
- $25 USD / hour
New York Life Direct is seeking a motivated and enthusiastic IBM i Developer Intern to join our Systems Application Development team for the 2027 Summer Internship Program.
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Bowling Coach
Texas Wesleyan University
TX
…techniques, strategies, lane play, equipment selection, spare systems, and mental preparation necessary to compete in collegiate…
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Senior Software Engineer
Intuit
Mountain View, CA
…is curious about how revenue flows through enterprise sales systems, and wants to build agentic and AI-assisted experiences that replace manual, spreadsheet-driven processes. You will work…
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Director of Pricing
Premier Truck Rental
Fort Wayne, IN
…Operations, Finance, and IT to build scalable pricing processes, systems, and tools. A successful candidate will have strong experience in data-driven pricing, customer segmentation, and…
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Director of Pricing
Premier Truck Rental
Fort Worth, TX · Fort Wayne, IN
…Operations, Finance, and IT to build scalable pricing processes, systems, and tools. A successful candidate will have strong experience in data-driven pricing, customer segmentation, and…
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Maintenance Manager
RPM Living
Cincinnati, OH
Troubleshooting and repair various systems, such as HVAC, electrical, and plumbing, to maintain the property's functionality.
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Human Resources Business Partner
EP ASU Enterprise Partners
Scottsdale, AZ
Initiative and drive to continuously improve processes and systems
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Tools & Automation Engineer - Early Career
Apple
Sunnyvale, CA
…automated test suites that ensure our diagnostic and repair systems meet Apple’s high standards of quality and reliability. Under the mentorship of senior engineers, you will write…
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Reinsurance Operations Manager
Liberty Mutual
Boston, MA · New York, NY
Data, reporting and insight: Improve data quality, lineage and usability across reinsurance systems and reporting outputs, using descriptive analytics, visualization tools, KPIs and…
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Director, Marketing and Advertising
Maguire Automotive Group
Ithaca, NY
Experience with Google Analytics, Google Ads, Meta advertising, SEO, CRM systems, and marketing automation.
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Graphics Installer II
E-ONE
United States
…computerized, menu-driven graphics programs and operate computer systems and peripherals to generate preliminary presentations and establish recommended product…
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Associate Vice President, Enterprise Digital Platforms
Humana
Jefferson City, MO
…content management, consent, personalization, analytics, design systems, or reusable digital…
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Claims Representative II
PNI
Waukesha, WI
Must be able to access and enter information accurately using automated systems.
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HC
Analyst
Heartland Consulting
Arlington, VA
- $100,000 to $105,000 USD / year
Provide strategic planning, program management, requirements and capabilities development, integration, and acquisition management support for Mission Command and network-enabling systems.
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Enterprise Account Executive
AMCS Group
Remote, US, MA
Proficiency with Salesforce or similar CRM systems.
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IG
Material Handler
Insight Global
Camarillo, CA
- From $22 USD / hour
Material Tracking (10%): • Implement material tracking and traceability systems • Manage barcode scanning and identification procedures • Develop material status tracking and reporting •…
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VM
Service Manager (Lake's Edge)
Van Metre Companies
Greensboro, NC
- $30 to $32 USD / hour
Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems
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Clerk Shipping and Receiving II
E-ONE
United States
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EN
Culinary Operations Analyst - Eataly Corporate
Eataly North America
New York, NY
- $68,500 to $75,000 USD / year
Manage pricing updates for Retail and Restaurant POS systems in collaboration with Master Data teams.
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Head of People and Impact
Wonderstate Coffee
Viroqua, WI
Guide HR systems, processes, and programs to ensure consistency, effectiveness, and continuous improvement.
Added 1 min ago
Director of Development
Brandeis University
United States
…comfortable and productive with the University’s alumni and donor systems. MS Office Suite and Salesforce experience highly…
Added 1 min ago
MC
Director, Safety - Disney Signature Experiences
Magical Cruise Company, Limited
Celebration, FL
- $179,300 to $240,400 USD / year
…emerging risk trends, and leverage incident and audit tracking systems to guide decisions and evaluate corrective-action…
Added 1 min ago
Account Coordinator - Commercial Lines
Relation Insurance Services, Inc. - Central
Dallas, TX
…Maintains a high degree of accuracy in document management…
Added 1 min ago
A
Director, Quality Management
Amneal
Piscataway, NJ
- $200,000 to $245,000 USD / year
Extensive experience in regulatory quality systems and compliance strategy.
Added 1 min ago
Seasonal Associate - Famous Footwear
Famous Footwear
Charlotte, NC

AstraZeneca

IT Service Support Senior Analyst

Cambridge, MA, United States
Cambridge, United States

$64,028.8 to $96,043.2 USD / year

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Job details

Pay: $64,028.8 to $96,043.2 USD / year
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Typical Accountabilities

Service Management:
Assess internal and third party supplier services against relevant Service Level Agreements (SLAs) and customer satisfaction requirements and lead periodic verifications of supplier counts in relation to consumption of services and associated invoicing.
Manage service delivery processes including Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management and ensure that service management tools and processes are implemented in accordance with AstraZeneca standards and procedures.
Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management, ensuring that they are implemented and effective.
Work collaboratively with:
Integrated assurance to support internal and external assurance activities.
Customer Service managers on communication of Service Improvement Plans.
Suppliers to develop operational budgets and manage these by tracking spend.
Third party suppliers on operational issues affecting applications from a designated service area.
IT organization to support development opportunities for innovation, feasibility and new services design, ensuring approval for changes and improvements.
Service Performance:
Manage service performance and cost data gathering from multiple sources (third party suppliers, Customer Service and Supplier managers), create service maturity scales and ensure that all operational services performance are measured consistently across IS, and that the services and reports meet the needs of the business.
Support ongoing review of processes, procedures and SLAs, influencing modifications and enhancements of supplier services.
Support performance analysis of Service Introduction, Change Management, Service Level Management, Incident Management, Availability and Capacity Management projects, identify trends, issues and their root causes.
Evaluate effectiveness and efficiency of support and maintenance services and provide recommendations for savings and improvements.
Contribute to Capacity Management and Service Improvement Plans for applications.
Analyse suppliers’ performance against SLAs, share outcomes and drive future SLAs.
Engage in a business partnering fashion with appropriate stakeholders – for example CFIT, local IT as appropriate to role.
Service Design:
Manage service management systems and tools related to the Service Portfolio.
Support business requirements collection, analysis and engineering to ensure they are clearly documented.
Provide a single, consistent source of information on all agreed services ensuring availability to those with approval to access.
Maintain appropriate on-going recovery capability within IT services to match the agreed needs, requirements and timescales of the business.

Qualifications and Skills

Essential: Bachelor’s degree in computer science, engineering, information technology, information systems, business, or related field with 4+ years of experience (or high school education with equivalent experience); Relevant service support certifications; Experience using and supporting enterprise IT solutions and applications; Demonstrated strategic planning for a service support team, resource allocation, performance measurement, recruitment, and team development; Experience delivering large-scale service management processes/systems in a quality and compliance environment; Experience working with users across teams for complex IT system/process issues; Experience delivering customer-facing support physically or remotely; Experience developing and managing relationships with service providers; Experience in risk management and assessment; Experience working in a global matrix organization with geographically dispersed teams.
Desirable: Experience leading delivery by team in a comparable regulated environment; Experience planning and managing resources and budgets; Strong communication and influence skills across technical and business stakeholders.

Key Relationship to Reach Solutions

Internal: Project managers, architects; Business Analysts; Testers; Service Delivery.
External: Third Party Suppliers / External Consultants.

The annual base pay for this position ranges from $64,028.80 - $96,043.20 USD annually. Our positions offer eligibility for various incentives - an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted 09-nov-2026 Closing Date 18-nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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More about this job

Skills

Customer service
Financial management
Change management
Communication skills
Computer science
Computer technology
Strategic planning
Recruitment
Team building
Regulatory compliance
Risk management
Manage resources
Sales

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