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Added 1 min ago
Project Engineer
Leonardo DRS, Inc.
Melbourne, FL
…electro-optical and infrared systems that support critical missions. As a Project Engineer II, you’ll coordinate technical activities across cross-functional teams, solve complex…
Added 1 min ago
Intern, Procurement
Scout Motors
Charlotte, NC
…experience customers have with our vehicles. If you enjoy solving complex problems, building strong partnerships, and making things run smoothly, you’ll find a good fit…
Added 1 min ago
Intern, Engineering
Scout Motors
Blythewood, SC · Charlotte, NC · Novi, MI
At Scout Motors, you don't just design vehicles- you shape the future of the road. Our Engineering team is where bold ideas meet rigorous execution, building machines that are as durable…
Added 2 mins ago
E
Enterprise Customer Success Manager (US)
Easol
NY
- $100,000 to $120,000 USD / year
Lead complex implementations, major launches and creator initiatives, managing project timelines, dependencies, risks and stakeholder alignment across internal and external teams.
Added 2 mins ago
SENIOR SECURITY PROGRAM MANAGER
Upbound Field Support Center Rent A Center Texas LP
Plano, TX
Technology Operations and Engineering, Digital Business Operations
Added 3 mins ago
Principal Team Leader, Facilities & Projects
Chick-fil-A Supply LLC
UNAVAILABLE, GA
Application familiarity/proficiency: Microsoft Office Suite (incl. Visio, Project, Word, Excel, Access, Power Point, and Outlook), CAD, Design Drawings, etc.
Added 3 mins ago
Director of Operations - Engineering
Atlas OT
Centennial, CO
The Director of Operations owns the operational backbone of Atlas OT - leading project delivery, resource planning, engineering execution, quality, safety, and cross‑functional…
Added 4 mins ago
Senior Construction Manager
Bilfinger
Alexandria_LA, LA
Strong ability to interpret complex engineering drawings, P&IDs, and specifications.
Added 4 mins ago
Clinical/Applied Healthcare Facility Design Assistant Professor (2027 2028)
University of Hartford
CT
Directions: The Department of Architecture within the College of Engineering, Technology, and Architecture (CETA) at the University of Hartford is seeking to fill a Clinical/Applied Faculty…
Added 4 mins ago
WI
Senior Director, Technical Program Management - Partnerships Strategy and Operations
Walmart Inc.
United States
- $208,000 to $416,000 USD / year
This leader will shape new-product and partnership strategy, lead the team’s data-governance strategy, and build the planning, measurement, and operating rhythms that connect strategy to…
Added 6 mins ago
Vice President, EPC Operations - West Region
Dashiell
Salt Lake City, UT
With more than 60 years of experience executing large, complex projects, Dashiell specializes in medium- and high-voltage electrical infrastructure and delivers safe, reliable solutions…
Added 8 mins ago
Production Supervisor, Energy
Redwood Materials
McCarran, NV
…side, Redwood has deployed the largest second-life battery project in the world, delivering power to AI data centers in months rather than years using proprietary energy architecture…
Added 9 mins ago
Manager, Power Systems Engineering
Clearway Energy
Scottsdale, AZ
Leads Clearway’s Power Systems Engineering (PSE) team, which owns the dynamic and electromagnetic transient (EMT) models, power systems studies, and technical NERC compliance support for a…
Added 10 mins ago
Program Manager
Scientific Research Corporation
Huntsville, AL
May perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule, or cost
Added 11 mins ago
SI
IT Technology Services Senior Specialist (Multiple Positions Available)
SAP IT Business Systeme
Tempe, AZ
- $135,949 to $216,128 USD / year
Explain complex technical aspects to stakeholders, including non-technical audiences. Support coordination of delivery activities with technology partners. Plan and execute solution…
Added 11 mins ago
Principal AI software Architect
Vaco LLC
St. Louis, MO
Our client is seeking a highly experienced Principal AI Software Architect to lead the design, development, and implementation of enterprise-scale artificial intelligence and software…
Added 12 mins ago
T&
Director of Project Management- Civic market
Turner & Townsend
Portland, OR
- $200,000 to $230,000 USD / year
Turner & Townsend Heery is seeking an experienced Senior Director of Project Management to join our team. This Senior Director will be a member of the Western Region leadership team…
Added 12 mins ago
Construction Manager
Bechtel
Reston, VA · Houston, TX
…direction, and performance of construction activities on a large, complex project. Leads total site management, including construction craft professionals, professional staff, field…
Added 13 mins ago
UG
Capability Manager for AI Modernization
UnitedHealth Group
Dallas, TX · Hartford, CT · Minneapolis, MN · Phoenix, AZ · Tampa, FL
- $91,700 to $163,700 USD / year
3+ years of experience building/creating project deliverables with the ability to manage complex workstreams in a client facing role
Added 14 mins ago
RH
Sr Program Manager
Robert Half
Burnsville, MN
- $55.41 to $64.16 USD / hour
We are looking for an experienced Sr Program Manager to lead complex technical initiatives. This opportunity is ideal for a strategic program leader who can connect business priorities with…
Added 16 mins ago
Ecological - Assistant Project Manager
Civil & Environmental Consultants, Inc.
Monroeville, PA
As an Ecological Assistant Project Manager for Civil & Environmental Consultants, Inc. (CEC) in our Monroeville, PA office, you will grow and manage project teams to navigate today’s…
Added 16 mins ago
Competency Center Sales Representative
Wurth Industry North America
Brooklyn Park, MN · Bondurant, IA
Schedule, create, and lead quarterly business reviews.
Added 17 mins ago
IG
Project Manager (Scheduler)
Insight Global
Oakland, CA
- From $97 USD / hour
…and reduce the risk of circuit disconnections while the more complex sites - with longer lead times for trenching, land agreements, and possible permits - are…
Added 17 mins ago
MC
Director, Safety - Disney Signature Experiences
Magical Cruise Company, Limited
Celebration, FL
- $179,300 to $240,400 USD / year
…accountable, and collaborative leader who can inspire teams, manage complex risk, and align safety priorities with business…
Added 19 mins ago
Federal Construction Instructor 1099
Stafford Consulting
Mclean, VA
…acquisition, A/E contracting, FAR/DFARS application, and federal project execution. The SME will design and deliver training for federal acquisition, engineering, and program…

AstraZeneca

IT Service Support Senior Analyst

Cambridge, MA, United States
Cambridge, United States

$64,028.8 to $96,043.2 USD / year

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Job details

Pay: $64,028.8 to $96,043.2 USD / year
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Typical Accountabilities

Service Management:
Assess internal and third party supplier services against relevant Service Level Agreements (SLAs) and customer satisfaction requirements and lead periodic verifications of supplier counts in relation to consumption of services and associated invoicing.
Manage service delivery processes including Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management and ensure that service management tools and processes are implemented in accordance with AstraZeneca standards and procedures.
Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management, ensuring that they are implemented and effective.
Work collaboratively with:
Integrated assurance to support internal and external assurance activities.
Customer Service managers on communication of Service Improvement Plans.
Suppliers to develop operational budgets and manage these by tracking spend.
Third party suppliers on operational issues affecting applications from a designated service area.
IT organization to support development opportunities for innovation, feasibility and new services design, ensuring approval for changes and improvements.
Service Performance:
Manage service performance and cost data gathering from multiple sources (third party suppliers, Customer Service and Supplier managers), create service maturity scales and ensure that all operational services performance are measured consistently across IS, and that the services and reports meet the needs of the business.
Support ongoing review of processes, procedures and SLAs, influencing modifications and enhancements of supplier services.
Support performance analysis of Service Introduction, Change Management, Service Level Management, Incident Management, Availability and Capacity Management projects, identify trends, issues and their root causes.
Evaluate effectiveness and efficiency of support and maintenance services and provide recommendations for savings and improvements.
Contribute to Capacity Management and Service Improvement Plans for applications.
Analyse suppliers’ performance against SLAs, share outcomes and drive future SLAs.
Engage in a business partnering fashion with appropriate stakeholders – for example CFIT, local IT as appropriate to role.
Service Design:
Manage service management systems and tools related to the Service Portfolio.
Support business requirements collection, analysis and engineering to ensure they are clearly documented.
Provide a single, consistent source of information on all agreed services ensuring availability to those with approval to access.
Maintain appropriate on-going recovery capability within IT services to match the agreed needs, requirements and timescales of the business.

Qualifications and Skills

Essential: Bachelor’s degree in computer science, engineering, information technology, information systems, business, or related field with 4+ years of experience (or high school education with equivalent experience); Relevant service support certifications; Experience using and supporting enterprise IT solutions and applications; Demonstrated strategic planning for a service support team, resource allocation, performance measurement, recruitment, and team development; Experience delivering large-scale service management processes/systems in a quality and compliance environment; Experience working with users across teams for complex IT system/process issues; Experience delivering customer-facing support physically or remotely; Experience developing and managing relationships with service providers; Experience in risk management and assessment; Experience working in a global matrix organization with geographically dispersed teams.
Desirable: Experience leading delivery by team in a comparable regulated environment; Experience planning and managing resources and budgets; Strong communication and influence skills across technical and business stakeholders.

Key Relationship to Reach Solutions

Internal: Project managers, architects; Business Analysts; Testers; Service Delivery.
External: Third Party Suppliers / External Consultants.

The annual base pay for this position ranges from $64,028.80 - $96,043.20 USD annually. Our positions offer eligibility for various incentives - an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted 09-nov-2026 Closing Date 18-nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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More about this job

Skills

Customer service
Financial management
Change management
Communication skills
Computer science
Computer technology
Strategic planning
Recruitment
Team building
Regulatory compliance
Risk management
Manage resources
Sales

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