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Added 1 hour ago
Accounts Payable Assistant (Controller's Department)
COUNTY OF BERKS
READING, PA
…and responses via an electronic spreadsheet. 2. ACH Banking Configuration: Collect and input vendor-requested banking data into the financial system for secure payment routing after…
Added 1 hour ago
Engineering Project Manager - Turbine Mechanical Solutions
Emerson
Pittsburgh, PA
…durations up to 5 years, involving multi-disciplinary engineering, software configuration, and field…
Added 1 hour ago
Cybersecurity Tools Analyst
Sentar
Charleston, SC
Analyze and comprehend information system vulnerability scan results using agency assessment tools (e.g., ACAS/Nessus); provide configuration changes based on organizational requirements.
Added 1 hour ago
Field Consultant Principal
Vertex, Inc.
Remote, United States
…requirements definition and solution design through system configuration, testing, and knowledge transfer. This role carries full project accountability and serves as Project Lead and…
Added 1 hour ago
AO
Project Manager: Software & Systems
Animal Outpatient Specialty Network
Newport Beach, CA
- $65,000 to $110,000 USD / year
We’re looking for a highly organized, solutions-oriented Project Manager to lead Vetspire implementations and support technology initiatives across our growing network. This role is ideal…
Added 2 hours ago
OS
Systems Engineer
OC Sports & Entertainment, LLC
United States
- $128,000 to $145,000 USD / year
Reporting to the Manager of Systems Engineering, the Systems Engineer works closely with senior infrastructure personnel, IT leadership, and cross-functional technical teams to support…
Added 2 hours ago
EH
Application Analyst II - Beacon/Clinical Research
ECU Health Medical Center
Remote, United States
- $75,857.6 to $110,567.6 USD / year
Position Summary This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be…
Added 2 hours ago
LA
Information Technology Supervisor - Application Services
Los Angeles County Sanitation Districts
Whittier, CA
- $13,548 to $16,873 USD / month
Under the direction of the Information Technology Manager, the incumbent:
Added 2 hours ago
Project Engineer II- Project Manager
SEL Engineering Services, Inc.
FL
2. Lead in training and assisting customers with the creation, design configuration, validation, installation, commissioning and operation of automation and/or protection systems.
Added 2 hours ago
Process Control Engineer
Smurfit Westrock
Evadale, TX
…Systems Support Group for Evadale Mill. Position reports to the Manager Process Control and is part or the Production Services support for the mill. Responsibilities include delivering and…
Added 2 hours ago
Information Security Architect
Houston Methodist
Houston, TX
Strong understanding in mobile device security management to include the configuration and administration of mobile manager applications if assigned to mobile security
Added 2 hours ago
S
Energy Services Technician
Siemens
Austin, TX
- $46,037 to $78,921 USD / year
…members. This individual will report to the Customer Service Manager and will have no direct…
Added 2 hours ago
Staff Security Engineer
Mixpanel
San Francisco, CA
…review through build, release, and deployment. Own the security configuration of our GitHub organization and CI/CD pipelines, including access controls, branch protection, GitHub Actions…
Added 3 hours ago
Design Engineer I
Hyspan Precision Products
Cookeville, TN
…templates. Support Engineering DCN and ECN process by processing the configuration releases. Work in a continuous improvement environment assisting Quality, Manufacturing and Program…
Added 3 hours ago
SI
Data Engineer
Strategic Innovation Group LLC
Arlington, VA
- $150,000 to $185,000 USD / year
…and will work in an Agile environment alongside the program manager, solutions architect, data governance lead, application developers, configuration manager, security lead, and client…
Added 3 hours ago
IC
Senior F5 Application Delivery Network Engineer
Intel Corporation
OR · CA
- $137,610 to $227,270 USD / year
Lead evaluation, testing, pilot, and production readiness activities for major architecture, operating system, and configuration changes.
Added 3 hours ago
Senior Application Engineer
Synopsys
Exton, PA
…AGI’s Application Services, including daily monitoring, support configuration and maintenance of enterprise-wide applications. In addition, this role will be working with the Infrastructure…
Added 3 hours ago
Staff Program Manager - Software & Autonomy
Firestorm
United States
The Staff Program Manager – Software & Autonomy leads the planning and execution of software and autonomy programs for unmanned aircraft systems (UAS) delivered to defense customers. This…
Added 3 hours ago
Quantitative Analytics & Model Analyst Senior - Credit Loss Forecasting (CLF)
PNC Bank NA
PA · Tysons Corner, VA · East Brunswick, NJ · WA
This role requires strong Python software-development skills, solid quantitative and data-engineering capabilities, and experience delivering reliable analytical solutions in enterprise…
Added 3 hours ago
K
Windows Application Deployment Engineer
Kforce
Boston, MA
- $42 to $47 USD / hour
Gather application requirements, including dependencies, installation parameters, registry changes, permissions, and configuration needs
Added 3 hours ago
Systems Engineer III
LiveView Technologies
American Fork, UT
- Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.
Added 3 hours ago
IT Infrastructure Manager
Saronic Technologies
Austin, TX
Saronic is seeking an IT Infrastructure Manager to lead our systems and network engineering teams. As the people manager for both teams, this role owns Saronic's corporate IT environment,…
Added 3 hours ago
IT Infrastructure Manager
Saronic Technologies
Austin, TX
Saronic is seeking an IT Infrastructure Manager to lead our systems and network engineering teams. As the people manager for both teams, this role owns Saronic's corporate IT environment,…
Added 3 hours ago
WW
Sr. Systems Engineer
World Wide Technology
Maryland Heights, MO
- $120,000 to $130,000 USD / year
+ Experience with System Center Configuration Manager (SCCM) 2007/12 or Microsoft Endpoint Configuration Manager (MECM) Current Branch design, configuration, and integration. WSUS (Windows…
Added 3 hours ago
A
Sr DevOps Engineer
ArtosAI
San Francisco, CA
- $166,500 to $231,000 USD / year
…and developer-friendly workflows that allow engineers to ship software quickly, reliably, and…

AstraZeneca

IT Service Support Manager

Boston, MA, United States
Boston, United States

$112,081.6 to $168,122.4 USD / year

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Job details

Pay: $112,081.6 to $168,122.4 USD / year
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

IT Service Support Manager Site IT | Boston Seaport Boulevard On-site

Role overview

The IT Service Support Manager leads day-to-day on-site IT support across all three assigned sites and reports directly to the Site IT Director. This hands-on role ensures each site remains operational and efficient and that users receive exemplary, consistent service. The manager works alongside the support team when needed and serves as the local hands-and-eyes contact for Network and Infrastructure teams performing remote diagnosis or approved changes. This role focuses on commodity end-user devices and related workplace services, with issues outside the Site IT service catalog directed to the designated support owners. The manager ensures local service delivery remains aligned with AstraZeneca’s global IT standards, approved service offerings, and established processes.

Key responsibilities

Lead daily Site IT support operations across 100 Binney, 290 Binney, and 121 Seaport, ensuring operational readiness, efficient service delivery, responsive on-site and remote support, well-managed ticket queues, timely escalations, and an exemplary user experience.
Provide hands-on support for standard laptops, desktops, approved mobile devices, printers, and other commodity devices within the Site IT service catalog.
Troubleshoot standard endpoint, connectivity, account-access, collaboration, and software issues within approved support procedures; engage specialist teams when ownership or access falls outside Site IT.
Act as on-site hands and eyes for Network and Infrastructure teams: verify physical connections and equipment status, trace or reseat approved cables, collect device indicators, assist with equipment swaps, and perform directed checks under the owning team’s guidance and change controls.
Coordinate local support for network outages and infrastructure incidents; provide accurate observations, updates, and follow-through without independently changing network configurations or infrastructure standards.
Oversee site-specific device lifecycle activities, including deployment, refresh, inventory accuracy, asset handling, and secure return or disposal in line with company requirements.
Use ServiceNow to maintain accurate tickets, meet applicable service-level agreements (SLAs), monitor response and resolution performance, and provide regular metrics that highlight trends, recurring issues, service concerns, and opportunities for improvement.
Coordinate with Global IT, Information Security, Facilities, vendors, and other support teams to resolve issues and prepare for site changes or business events.
Follow applicable security, privacy, change management, quality, and site access requirements; escalate potential compliance or operational risks promptly. Strive for excellence in day-to-day service delivery and continually improve how Site IT operates.

• Communication and decision-making

Report directly to the Site IT Director and maintain regular, clear communication about site priorities, incidents, service trends, risks, and stakeholder concerns.
Keep the Site IT Director informed early when an issue could affect users, site operations, commitments, or the team’s ability to deliver support.
Discuss and obtain the appropriate approval before implementing material changes to service delivery, local processes, spending, or stakeholder commitments. Do not make unilateral decisions that fall outside delegated authority.
Make routine day-to-day decisions within agreed responsibilities and respond promptly to urgent incidents, following escalation and incident procedures; notify the Director as soon as practical.
Communicate professionally and consistently with end users, technical teams, vendors, and site leaders, including explaining ownership, next steps, and realistic timelines.

• Essential qualifications and experience

Minimum of five years of experience in an IT managerial or leadership role, including responsibility for enterprise desktop or workplace IT support and day-to-day service delivery.
Hands-on ability to diagnose and resolve issues with standard Windows endpoints, peripherals, approved mobile devices, and common workplace applications.
Working understanding of basic networking concepts (such as connectivity, Wi-Fi, cabling, and IP addressing) and ability to carry out physical checks under direction from Network or Infrastructure teams.
Experience using ServiceNow for incident and request management, ticket documentation, reporting, escalation, and applicable change procedures.
Strong written and verbal communication, sound judgment, customer focus, and the ability to keep leadership informed and collaborate across teams.
Ability and willingness to work on site at all three assigned site locations, prioritize competing requests, and participate directly in support activities.
Bachelor’s degree in IT or a related field, or equivalent relevant professional experience.

Preferred qualifications

Experience supporting end users in a fast-paced, multi-site enterprise environment with diverse business needs and a strong focus on service quality and operational continuity.
Experience with Microsoft 365, Intune, Autopilot, endpoint management, and AI productivity tools such as Microsoft Copilot, ChatGPT, or Claude.
Basic scripting or automation skills, such as PowerShell or Python, used to improve repeatable support tasks.
Intermediate practical experience with AI-enabled productivity or IT support tools, including appropriate data handling and human review. Willingness to learn and incorporate approved AI tools into day-to-day Site IT operations as soon as practical.
Familiarity with ITIL practices, service metrics, vendor coordination, or multi-site support.

Working relationships and scope Internal: Site IT Director; local Site IT and AskIT teams; Global Service Desk; Network and Infrastructure; Endpoint Engineering; Information Security; Facilities; site business partners. External: Approved hardware, logistics, and IT service vendors. Scope boundary: Site IT supports commodity workplace technology and provides directed physical assistance to specialist infrastructure teams. Ownership of network design/configuration and non-commodity or scientific equipment remains with the designated teams.

The annual base pay for this position ranges from $112,081.60 - $168,122.40 USD annually. Our positions offer eligibility for various incentives - an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted 06-nov-2026 Closing Date 13-nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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More about this job

Skills

Support managers
Troubleshoot
Collaboration
ServiceNow
Cybersecurity
Communication skills
Decision making
Documentation
Reporting
Leadership
Focus on service
Microsoft 365
Microsoft PowerShell
Python
ITIL
Logistics
Sales

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