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Construction Quality Assurance Testing Technician/Inspector - Night Shift
SOCOTEC
Lacey, WA
- $30 to $35 USD / hour
Maintain regular communication with the Project Manager regarding field operations, scheduling, sample pickup, project progress, and any issues or observations.
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Senior Manager, RGM OBPPC E-Comm
Coca-Cola North America
Atlanta, GA
Minimum Required: Bachelor’s degree in business, economics, finance, marketing, data science, engineering, product management, or a related discipline
Added 1 min ago
Engineer III - Analytics
Rosendin
Coppell, TX
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
Added 1 min ago
Engineer III - Analytics
Rosendin
Austin, TX
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
Added 1 min ago
Electrical Construction Engineer III
Rosendin
Sterling, VA
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
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Senior Engineering Team Lead - Analytics
Rosendin
Pflugerville, TX
The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 1 min ago
Senior Engineering Team Lead - Analytics
Rosendin
Austin, TX
The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 1 min ago
Senior Engineering Team Lead - Analytics
Rosendin
Coppell, TX
The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 1 min ago
Engineer III - Analytics
Rosendin
Pflugerville, TX
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
Added 1 min ago
Electrical Construction Designer III
Rosendin
Sterling, VA
Work closely with the Rosendin Operations Project Manager and Engineering Team Lead to coordinate the design criteria, budget, & schedule.
Added 4 mins ago
Facilities Maintenance Team Lead
University of Arkansas for Medical Sciences
Remote, United States
…UAMS moving. As the Facilities Maintenance Team Lead within Engineering & Operations, you will help guide a skilled team in delivering safe, reliable, and responsive maintenance services…
Added 6 mins ago
Senior Application Engineer
Synopsys
Exton, PA
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 6 mins ago
MB
Project Manager, Bridges & Structures
Massachusetts Bay Transportation Authority
Boston, MA
- $147,268.94 USD / year
The Project Manager Bridges & Structures will be the MBTA’s lead representative for the Capital Delivery Department who has the responsibility, from inception to completion, for managing…
Added 7 mins ago
Area Manager II
Amazon.com Services LLC
Canton, OH
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
Added 7 mins ago
Deputy Program Manager
Firestorm
United States
Interface with engineering, manufacturing, and flight operations teams to keep hardware builds, kit deliveries, and ground control system deliveries aligned to contractual dates.
Added 8 mins ago
Lead, Community Growth Marketing Manager
GitLab
Remote, United States
The Lead, Community Growth Marketing Manager leads community strategy, member experience, and integrated marketing across GitLab’s community portfolio including the Software Engineering…
Added 8 mins ago
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Production Planning Manager
Techmer PM
Clinton, TN
- $115,000 to $140,000 USD / year
The Manager, Production Planning will work closely with Production, Sales, Customer Service, Procurement, Quality, Process Engineering, Technology, and Supply Chain teams to balance…
Added 9 mins ago
Assistant Project Manager
WSP
Dallas, TX
WSP is seeking a highly skilled part-time Assistant Project Manager (APM) to serve on-site in Dallas, TX. This is a full-time position. The candidate will be operating as a critical…
Added 10 mins ago
Cook III
TX-HHSC-DSHS-DFPS
BRENHAM, TX
Added 10 mins ago
Webber - Carpenter - Waterworks P6A
Webber Waterworks, LLC
Austin, TX
…private partnership (P3) solutions. Webber also has an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges…
Added 10 mins ago
Quantitative Analytics & Model Analyst Senior - Credit Loss Forecasting (CLF)
PNC Bank NA
PA · Tysons Corner, VA · East Brunswick, NJ · WA
Bachelor's or Master's degree in Quantitative Finance, Statistics, Mathematics, Computer Science, Data Science, Engineering, Operations Research, or a related quantitative field; advanced…
Added 10 mins ago
Senior Software Engineer, Database Automation Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
Build reusable frameworks and engineering patterns that streamline database operations and reduce manual effort.
Added 10 mins ago
Senior Software Engineer - Database Automation and Platform Engineering
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…enterprise database platforms. This position combines software engineering, infrastructure automation, platform engineering, and deep database expertise to improve reliability, security,…
Added 10 mins ago
Senior Software Engineer, Database Automation
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
At PNC, we're transforming how enterprise database platforms are managed through automation, engineering excellence, and innovation. As a Senior Software Engineer, you'll play a critical…
Added 11 mins ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
Partner closely with engineering, product, and operations teams to improve systems and drive business outcomes.

AstraZeneca

IT Service Support Manager

Cambridge, MA, United States
Cambridge, United States

$112,081.6 to $168,122.4 USD / year

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Job details

Pay: $112,081.6 to $168,122.4 USD / year
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

IT Service Support Manager Site IT | Boston/Cambridge, Massachusetts On-site

Role overview

The IT Service Support Manager leads day-to-day on-site IT support across all three assigned sites and reports directly to the Site IT Director. This hands-on role ensures each site remains operational and efficient and that users receive exemplary, consistent service. The manager works alongside the support team when needed and serves as the local hands-and-eyes contact for Network and Infrastructure teams performing remote diagnosis or approved changes. This role focuses on commodity end-user devices and related workplace services, with issues outside the Site IT service catalog directed to the designated support owners. The manager ensures local service delivery remains aligned with AstraZeneca’s global IT standards, approved service offerings, and established processes.

Key responsibilities

Lead daily Site IT support operations across 100 Binney, 290 Binney, and 121 Seaport, ensuring operational readiness, efficient service delivery, responsive on-site and remote support, well-managed ticket queues, timely escalations, and an exemplary user experience.
Provide hands-on support for standard laptops, desktops, approved mobile devices, printers, and other commodity devices within the Site IT service catalog.
Troubleshoot standard endpoint, connectivity, account-access, collaboration, and software issues within approved support procedures; engage specialist teams when ownership or access falls outside Site IT.
Act as on-site hands and eyes for Network and Infrastructure teams: verify physical connections and equipment status, trace or reseat approved cables, collect device indicators, assist with equipment swaps, and perform directed checks under the owning team’s guidance and change controls.
Coordinate local support for network outages and infrastructure incidents; provide accurate observations, updates, and follow-through without independently changing network configurations or infrastructure standards.
Oversee site-specific device lifecycle activities, including deployment, refresh, inventory accuracy, asset handling, and secure return or disposal in line with company requirements.
Use ServiceNow to maintain accurate tickets, meet applicable service-level agreements (SLAs), monitor response and resolution performance, and provide regular metrics that highlight trends, recurring issues, service concerns, and opportunities for improvement.
Coordinate with Global IT, Information Security, Facilities, vendors, and other support teams to resolve issues and prepare for site changes or business events.
Follow applicable security, privacy, change management, quality, and site access requirements; escalate potential compliance or operational risks promptly. Strive for excellence in day-to-day service delivery and continually improve how Site IT operates.

• Communication and decision-making

Report directly to the Site IT Director and maintain regular, clear communication about site priorities, incidents, service trends, risks, and stakeholder concerns.
Keep the Site IT Director informed early when an issue could affect users, site operations, commitments, or the team’s ability to deliver support.
Discuss and obtain the appropriate approval before implementing material changes to service delivery, local processes, spending, or stakeholder commitments. Do not make unilateral decisions that fall outside delegated authority.
Make routine day-to-day decisions within agreed responsibilities and respond promptly to urgent incidents, following escalation and incident procedures; notify the Director as soon as practical.
Communicate professionally and consistently with end users, technical teams, vendors, and site leaders, including explaining ownership, next steps, and realistic timelines.

• Essential qualifications and experience

Minimum of five years of experience in an IT managerial or leadership role, including responsibility for enterprise desktop or workplace IT support and day-to-day service delivery.
Hands-on ability to diagnose and resolve issues with standard Windows endpoints, peripherals, approved mobile devices, and common workplace applications.
Working understanding of basic networking concepts (such as connectivity, Wi-Fi, cabling, and IP addressing) and ability to carry out physical checks under direction from Network or Infrastructure teams.
Experience using ServiceNow for incident and request management, ticket documentation, reporting, escalation, and applicable change procedures.
Strong written and verbal communication, sound judgment, customer focus, and the ability to keep leadership informed and collaborate across teams.
Ability and willingness to work on site at all three assigned site locations, prioritize competing requests, and participate directly in support activities.
Bachelor’s degree in IT or a related field, or equivalent relevant professional experience.

Preferred qualifications

Experience supporting end users in a fast-paced, multi-site enterprise environment with diverse business needs and a strong focus on service quality and operational continuity.
Experience with Microsoft 365, Intune, Autopilot, endpoint management, and AI productivity tools such as Microsoft Copilot, ChatGPT, or Claude.
Basic scripting or automation skills, such as PowerShell or Python, used to improve repeatable support tasks.
Intermediate practical experience with AI-enabled productivity or IT support tools, including appropriate data handling and human review. Willingness to learn and incorporate approved AI tools into day-to-day Site IT operations as soon as practical.
Familiarity with ITIL practices, service metrics, vendor coordination, or multi-site support.

Working relationships and scope Internal: Site IT Director; local Site IT and AskIT teams; Global Service Desk; Network and Infrastructure; Endpoint Engineering; Information Security; Facilities; site business partners. External: Approved hardware, logistics, and IT service vendors. Scope boundary: Site IT supports commodity workplace technology and provides directed physical assistance to specialist infrastructure teams. Ownership of network design/configuration and non-commodity or scientific equipment remains with the designated teams.

The annual base pay for this position ranges from $112,081.60 - $168,122.40 USD annually. Our positions offer eligibility for various incentives - an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted 06-nov-2026 Closing Date 11-nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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More about this job

Skills

Support managers
Troubleshoot
Collaboration
ServiceNow
Cybersecurity
Communication skills
Decision making
Documentation
Reporting
Leadership
Focus on service
Microsoft 365
Microsoft PowerShell
Python
ITIL
Logistics
Sales

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