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Electrical Test Technician | $30/hr | Immediate Hire!! - Weekly Pay
Aerotek
St. Charles, IL
- $28 to $30 USD / hour
…meet quality and safety standards. You'll work closely with Engineering and Quality teams to identify issues, improve processes, and support product commissioning.What We're Looking…
Added 1 min ago
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Hiring Production Associate - Immediate Start!!
Aerotek
Buffalo Grove, IL
- $18 USD / hour
📈 Production Lead📈 Quality Assurance📈 Repair Technician📈 Manufacturing Technician📈 Engineering Support📈 Office OperationsMany current leaders began their careers on the production…
Added 6 mins ago
ELECTRONICS TECHNICIAN
Headquarters, Air Force Reserve Command
Westover Air Reserve Base, MA
…Group Coverage Qualification Standard for Technical and Medical Support Positions. Series 0856. BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: This series covers technical…
Added 6 mins ago
Deputy Operations Manager
Leidos
Concord, MA
Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting…
Added 6 mins ago
Data Analyst/ Auditor - Remote
Kelly Services
Raynham, MA
Retain all audit records in a central network location for future reference.
Added 6 mins ago
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Laboratory Technician
Saint-Gobain
Billerica, MA
- $21 to $35 USD / hour
…concrete materials. As part of the Saint-Gobain Innovation Hub network, our research and testing laboratories support the development of next-generation admixtures and construction…
Added 6 mins ago
2027 Summer: Transmission System Planning Interns
Eversource Energy
Westwood, MA
The Transmission System Planning Intern will support the development and analysis of electric transmission system models and assist in evaluating system performance under various operating…
Added 6 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Boston, MA
Support documentation of platform configurations, engineering processes, incident handling procedures, and automation workflows.
Added 6 mins ago
Cloud Engineer
Maximus
Boston, MA
Consult with engineering staff to support hardware, software, operational and performance requirements of overall cloud technology system.
Added 6 mins ago
Lead Field Service Engineer – Automation
GE Vernova
Boston, MA
Technical Reporting: Document field activities, capture "lessons learned," and provide high-quality service reports to support internal engineering teams and future service improvements.
Added 7 mins ago
Associate Scientist - Downstream Process Development
Lilly
Boston, MA
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 7 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Boston, MA
…Senior Manager you will leverage your skills, judgment, and network to guide complex work, coach teams through ambiguity, and communicate clear recommendations that support client goals. In…
Added 7 mins ago
OT Security Analyst – ICS Security & Network Segmentation
Cognizant
Boston, MA
…Americas. This role will focus on OT asset discovery, industrial network topology, security assessments, sensor coverage, and network segmentation support. The analyst will evaluate sites…
Added 7 mins ago
Azure Director
PwC
Boston, MA
Identifying market gaps, product enhancements, and scalable solutions that support growth across the PwC Network
Added 7 mins ago
Logistics Specialist
CHS Inc.
Boston, MA
We are seeking an experienced Logistics Specialist to join our team to support energy product scheduling, inventory optimization, and delivery planning across a regional network of…
Added 18 mins ago
D&
Formulation Lab Technician (ONSITE)
Day & Zimmermann
Marlborough, MA
- $23 to $26 USD / hour
Some College, Associates or B.S. degree degree in Chemistry, Chemical Engineering or related technical discipline
Added 22 mins ago
Director of Research & Development
Mitsubishi Chemical Group
Greer, SC
…leadership with customer engagement, product development, and support for business…
Added 22 mins ago
A
Production/Sanitation Technician
Aerotek
SPARTANBURG, SC
- $19 to $20 USD / hour
…industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis…
Added 22 mins ago
Software Developer
SOS International LLC
Charleston, SC
…business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and…
Added 22 mins ago
Lead Inspection Engineer - AMRT
GE Vernova
Greenville, SC
…documentation and driving best practices and standards across the network. You will partner with repair engineering, other AMRT special process teams, repair service centers, and quality…
Added 24 mins ago
System Administrator
City of New York
New York City, NY
- Collaborating with IT colleagues to plan, implement, and support the transition to Nutanix HCI environments for storage and server clustering.
Added 27 mins ago
Senior Embedded Software Engineer, Viasa
Viasat, Inc.
Marlborough, MA
…contribute to a small, fast-paced team. You will develop software to support encrypted communications systems including Layer 2 and Layer 3 In-line Network Encryptors, embedded…
Added 27 mins ago
Embedded Rust Software Developer, Viasat
Viasat, Inc.
Marlborough, MA
…contribute to a small, fast-paced team. You will develop software to support encrypted communications systems including Layer 2 and Layer 3 In-line Network Encryptors, embedded…
Added 29 mins ago
Healthcare IT Infrastructure & Clinical Applications Consultant
Deloitte
Kansas City, MO
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud…
Added 29 mins ago
Healthcare IT Infrastructure & Clinical Applications Consultant
Deloitte
Saint Louis, MO
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud…

AstraZeneca

IT Service Support Manager

Boston, MA, United States
Boston, United States

$112,081.6 to $168,122.4 USD / year

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Job details

Pay: $112,081.6 to $168,122.4 USD / year
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

IT Service Support Manager Site IT | Boston Seaport Boulevard On-site

Role overview

The IT Service Support Manager leads day-to-day on-site IT support across all three assigned sites and reports directly to the Site IT Director. This hands-on role ensures each site remains operational and efficient and that users receive exemplary, consistent service. The manager works alongside the support team when needed and serves as the local hands-and-eyes contact for Network and Infrastructure teams performing remote diagnosis or approved changes. This role focuses on commodity end-user devices and related workplace services, with issues outside the Site IT service catalog directed to the designated support owners. The manager ensures local service delivery remains aligned with AstraZeneca’s global IT standards, approved service offerings, and established processes.

Key responsibilities

Lead daily Site IT support operations across 100 Binney, 290 Binney, and 121 Seaport, ensuring operational readiness, efficient service delivery, responsive on-site and remote support, well-managed ticket queues, timely escalations, and an exemplary user experience.
Provide hands-on support for standard laptops, desktops, approved mobile devices, printers, and other commodity devices within the Site IT service catalog.
Troubleshoot standard endpoint, connectivity, account-access, collaboration, and software issues within approved support procedures; engage specialist teams when ownership or access falls outside Site IT.
Act as on-site hands and eyes for Network and Infrastructure teams: verify physical connections and equipment status, trace or reseat approved cables, collect device indicators, assist with equipment swaps, and perform directed checks under the owning team’s guidance and change controls.
Coordinate local support for network outages and infrastructure incidents; provide accurate observations, updates, and follow-through without independently changing network configurations or infrastructure standards.
Oversee site-specific device lifecycle activities, including deployment, refresh, inventory accuracy, asset handling, and secure return or disposal in line with company requirements.
Use ServiceNow to maintain accurate tickets, meet applicable service-level agreements (SLAs), monitor response and resolution performance, and provide regular metrics that highlight trends, recurring issues, service concerns, and opportunities for improvement.
Coordinate with Global IT, Information Security, Facilities, vendors, and other support teams to resolve issues and prepare for site changes or business events.
Follow applicable security, privacy, change management, quality, and site access requirements; escalate potential compliance or operational risks promptly. Strive for excellence in day-to-day service delivery and continually improve how Site IT operates.

• Communication and decision-making

Report directly to the Site IT Director and maintain regular, clear communication about site priorities, incidents, service trends, risks, and stakeholder concerns.
Keep the Site IT Director informed early when an issue could affect users, site operations, commitments, or the team’s ability to deliver support.
Discuss and obtain the appropriate approval before implementing material changes to service delivery, local processes, spending, or stakeholder commitments. Do not make unilateral decisions that fall outside delegated authority.
Make routine day-to-day decisions within agreed responsibilities and respond promptly to urgent incidents, following escalation and incident procedures; notify the Director as soon as practical.
Communicate professionally and consistently with end users, technical teams, vendors, and site leaders, including explaining ownership, next steps, and realistic timelines.

• Essential qualifications and experience

Minimum of five years of experience in an IT managerial or leadership role, including responsibility for enterprise desktop or workplace IT support and day-to-day service delivery.
Hands-on ability to diagnose and resolve issues with standard Windows endpoints, peripherals, approved mobile devices, and common workplace applications.
Working understanding of basic networking concepts (such as connectivity, Wi-Fi, cabling, and IP addressing) and ability to carry out physical checks under direction from Network or Infrastructure teams.
Experience using ServiceNow for incident and request management, ticket documentation, reporting, escalation, and applicable change procedures.
Strong written and verbal communication, sound judgment, customer focus, and the ability to keep leadership informed and collaborate across teams.
Ability and willingness to work on site at all three assigned site locations, prioritize competing requests, and participate directly in support activities.
Bachelor’s degree in IT or a related field, or equivalent relevant professional experience.

Preferred qualifications

Experience supporting end users in a fast-paced, multi-site enterprise environment with diverse business needs and a strong focus on service quality and operational continuity.
Experience with Microsoft 365, Intune, Autopilot, endpoint management, and AI productivity tools such as Microsoft Copilot, ChatGPT, or Claude.
Basic scripting or automation skills, such as PowerShell or Python, used to improve repeatable support tasks.
Intermediate practical experience with AI-enabled productivity or IT support tools, including appropriate data handling and human review. Willingness to learn and incorporate approved AI tools into day-to-day Site IT operations as soon as practical.
Familiarity with ITIL practices, service metrics, vendor coordination, or multi-site support.

Working relationships and scope Internal: Site IT Director; local Site IT and AskIT teams; Global Service Desk; Network and Infrastructure; Endpoint Engineering; Information Security; Facilities; site business partners. External: Approved hardware, logistics, and IT service vendors. Scope boundary: Site IT supports commodity workplace technology and provides directed physical assistance to specialist infrastructure teams. Ownership of network design/configuration and non-commodity or scientific equipment remains with the designated teams.

The annual base pay for this position ranges from $112,081.60 - $168,122.40 USD annually. Our positions offer eligibility for various incentives - an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.

Date Posted 06-nov-2026 Closing Date 13-nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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More about this job

Skills

Support managers
Troubleshoot
Collaboration
ServiceNow
Cybersecurity
Communication skills
Decision making
Documentation
Reporting
Leadership
Focus on service
Microsoft 365
Microsoft PowerShell
Python
ITIL
Logistics
Sales

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