Jobs in the United States

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Federal Program Administrator
Public Instruction
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Monitor federal programs to ensure sub-grantee compliance and program quality: Serve as grants manager for 21st Century Community Learning Centers (CCLC).
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Detroit, MI
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Added 1 min ago
Mechanical Designer
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Project Manager Assistant
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The Project Manager Assistant (PMA) works in conjunction with Project Managers to create and manage the day-to-day administration, invoicing, earned value management, scheduling, Accounts…
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Senior Manager, Strategic Partnerships
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DigiCert is building a product-led technology alliances function - and we are looking for a Senior Manager, Strategic Partnerships to be the execution engine behind it. This role owns a…
Added 1 min ago
Manager, eCommerce Operations
GlaxoSmithKline LLC
Remote, United States
The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs (Healthcare…
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Omnichannel Marketing Manager - Philadelphia, PA or Durham, NC
GlaxoSmithKline LLC
Remote, United States
Join GSK as an Omnichannel Marketing Manager to lead innovative digital and multi-channel marketing efforts in the United States. You will work closely with cross-functional teams to create…
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Employee Development & Engagement Specialist
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…workforce and support business growth. Reporting to the Senior Manager, Learning and Performance Management, this role will partner closely with HR, leaders, and functional teams to build…
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Senior Project Manager
United States
The Senior Project Manager will report to and support the Head of Project Management in leading the execution of utility-scale wind, solar, and battery storage projects. This role is…
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Document Control Specialist (TS/SCI with Polygraph Clearance Required)
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Construct Quality Control Supervisor II
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AC
Global Strategic Account Manager
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United States
- $225,000 to $300,000 USD / year
Anritsu is seeking a highly experienced Global Strategic Account Development Manager in the SF Bay Area and/or San Diego to lead the coordination, alignment, and execution of activities…
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Commercial Project Engineer
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Commercial Project Engineer II
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Construction Project Manager
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We are seeking a Commercial Construction Manager with 7–12 years of experience to serve as the owner’s representative on capital improvements (CapEx), and renovation projects across our…
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Advanced Specialist, Product Marketing
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- $31 to $44 USD / hour
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Assistant Project Manager- Construction Observation & Testing (COT)
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…and ambitious Construction Observation and Testing Assistant Project Manager (COT APM) to join our esteemed team in Newark, Delaware. As a COT APM, you'll play a pivotal role in overseeing…
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Quality Lab Manager
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In the role of Quality Lab Manager, you will lead laboratory operations to ensure the delivery of accurate, reliable, and timely analytical and microbiological testing that supports brewery…
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Quality Analytics Lead
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Reporting to the Sr. Manager, Quality Services, you will serve as the organization's single source of truth for quality and food safety performance, driving data governance, reporting…
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E-House and Skids Leader
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Added 6 mins ago
Document Control Specialist (TS/SCI with Polygraph Clearance Required)
Fluor Careers
Aurora, CO
of a manager or a team, this role will perform
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Professional/Ambulatory Clinical Documentation Improvement Specialist
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Collaborates with Professional Fee CDI leadership, CDI and coding teams, and other organizational partners to support program objectives, coordinate initiatives, and foster effective…

AstraZeneca

Associate Director, Specialty Pharmacy Operations

Wilmington, DE, United States
Wilmington, United States

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Job details

Apply by: May 8, 2027
Experience: 6+ years of experience in pharmaceutical, biotech, healthcare, specialty pharmacy, or patient services operations
Posting language: English
Posted: Nov 9, 2026

Original job description

This is what you will do:

The Associate Director, Specialty Pharmacy Operations leads day-to-day patient pull-through and case coordination between Alexion and specialty pharmacy teams, including non-commercial pharmacy, at the national level. This role drives timely resolution of patient access and service barriers, coordinates support across internal and external partners, monitors operational performance and data quality, and identifies opportunities to improve patient support and ways of working. This is a field-based role and reports to the Director of Patient Services Operations in Rare Neurology.

You will be responsible for:

Leading case-review activities, including preparing open cases and required actions, documenting updates and decisions in iPatient, assigning owners and due dates, and driving actions through completion
Leading resolution and escalation of stalled referrals, prior-authorization denials, appeals, service-level breaches, overdue actions, recurring issues, and other barriers affecting patient access or continued therapy
Coordinating appropriate Field Reimbursement Manager, OneSource, Patient Education Manager, and other patient-support resources based on individual case needs
Monitoring key patient-support activities and service levels, including OneSource reviews, vaccination assessment and referral, and injection-training needs for Patient Assistance Program patients and patients identified as at risk
Identifying and resolving specialty pharmacy data-feed discrepancies by reconciling case-review information against available operational data
Monitoring operational performance and identifying trends, recurring barriers, successes, and opportunities to improve patient support and ways of working
Producing or coordinating operational reporting and providing quantitative and qualitative insights for QBRs with Trade Analytics, including supporting preparation, presentation, and follow-up

You will need to have:

Bachelor’s degree in a relevant area of study
6+ years of experience in pharmaceutical, biotech, healthcare, specialty pharmacy, or patient services operations
Experience with the Alexion patient journey and/or comparable manufacturer patient services programs, with strong knowledge of patient access, reimbursement, specialty pharmacy, and patient support workflows
Strong analytical and problem-solving skills, with the ability to identify patient-impacting barriers, interpret operational data, resolve issues, and translate insights into actionable improvements
Program/project management experience, with the ability to manage multiple priorities, establish clear ownership and timelines, and drive actions through completion
Experience working cross-functionally across internal teams and external partners to resolve operational challenges and drive accountability
Strong communication, stakeholder management, organizational, and presentation skills, with excellent attention to detail and the ability to work independently
Passion for patient-centric execution and improving the patient experience
Ability to travel up to 30%, as required, to support in-person engagement with specialty pharmacy partners, business reviews, operational collaboration, and internal meetings.

We would prefer you to have:

Experience within Alexion Patient Services, Market Access, or a closely related function, with knowledge of Alexion patient support programs, systems, and cross-functional ways of working
Experience managing specialty pharmacy, vendor, and/or patient services operations, including KPIs, SLAs, and operational performance
Experience with Salesforce/iPatient, operational reporting, and specialty pharmacy data feeds
Experience with patient access and affordability programs, including field reimbursement services, patient assistance programs, copay support, and interim access models

Date Posted 09-Nov-2026 Closing Date 12-Nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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