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SR MANAGER, WFM & SYSTEMS IMPLEMENTATION
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AstraZeneca

Associate Director, Specialty Pharmacy Operations

Wilmington, DE, United States
Wilmington, United States

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Job details

Apply by: May 8, 2027
Experience: 6+ years of experience in pharmaceutical, biotech, healthcare, specialty pharmacy, or patient services operations
Posting language: English
Posted: Nov 9, 2026

Original job description

This is what you will do:

The Associate Director, Specialty Pharmacy Operations leads day-to-day patient pull-through and case coordination between Alexion and specialty pharmacy teams, including non-commercial pharmacy, at the national level. This role drives timely resolution of patient access and service barriers, coordinates support across internal and external partners, monitors operational performance and data quality, and identifies opportunities to improve patient support and ways of working. This is a field-based role and reports to the Director of Patient Services Operations in Rare Neurology.

You will be responsible for:

Leading case-review activities, including preparing open cases and required actions, documenting updates and decisions in iPatient, assigning owners and due dates, and driving actions through completion
Leading resolution and escalation of stalled referrals, prior-authorization denials, appeals, service-level breaches, overdue actions, recurring issues, and other barriers affecting patient access or continued therapy
Coordinating appropriate Field Reimbursement Manager, OneSource, Patient Education Manager, and other patient-support resources based on individual case needs
Monitoring key patient-support activities and service levels, including OneSource reviews, vaccination assessment and referral, and injection-training needs for Patient Assistance Program patients and patients identified as at risk
Identifying and resolving specialty pharmacy data-feed discrepancies by reconciling case-review information against available operational data
Monitoring operational performance and identifying trends, recurring barriers, successes, and opportunities to improve patient support and ways of working
Producing or coordinating operational reporting and providing quantitative and qualitative insights for QBRs with Trade Analytics, including supporting preparation, presentation, and follow-up

You will need to have:

Bachelor’s degree in a relevant area of study
6+ years of experience in pharmaceutical, biotech, healthcare, specialty pharmacy, or patient services operations
Experience with the Alexion patient journey and/or comparable manufacturer patient services programs, with strong knowledge of patient access, reimbursement, specialty pharmacy, and patient support workflows
Strong analytical and problem-solving skills, with the ability to identify patient-impacting barriers, interpret operational data, resolve issues, and translate insights into actionable improvements
Program/project management experience, with the ability to manage multiple priorities, establish clear ownership and timelines, and drive actions through completion
Experience working cross-functionally across internal teams and external partners to resolve operational challenges and drive accountability
Strong communication, stakeholder management, organizational, and presentation skills, with excellent attention to detail and the ability to work independently
Passion for patient-centric execution and improving the patient experience
Ability to travel up to 30%, as required, to support in-person engagement with specialty pharmacy partners, business reviews, operational collaboration, and internal meetings.

We would prefer you to have:

Experience within Alexion Patient Services, Market Access, or a closely related function, with knowledge of Alexion patient support programs, systems, and cross-functional ways of working
Experience managing specialty pharmacy, vendor, and/or patient services operations, including KPIs, SLAs, and operational performance
Experience with Salesforce/iPatient, operational reporting, and specialty pharmacy data feeds
Experience with patient access and affordability programs, including field reimbursement services, patient assistance programs, copay support, and interim access models

Date Posted 09-Nov-2026 Closing Date 12-Nov-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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