Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
SC
Public Health Nurse - Communicable Disease Surveillance & Response (Health Dept.)
Snohomish County
Everett, WA
- $39.12 to $55.68 USD / hour
Refers, consults and conferences with program manager and team/community members on a regular basis
Added 11 mins ago
Territory Manager - Electrophysiology - LAAO (Philadelphia, PA)
Abbott Laboratories
Philadelphia, PA
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 13 mins ago
Vice President of Information Technology and Security
Jobgether
Remote, United States
Lead Information Security teams responsible for the organization's cybersecurity program, including threat intelligence, incident response, vulnerability management, zero-trust network…
Added 18 mins ago
A
Assembler Entry Level- Pay 18$/hr
Aerotek
Florence, KY
- $18 to $20.7 USD / hour
Work under the direct, close supervision of a Manufacturing Supervisor, Line Manager, or other assigned management personnel.
Added 19 mins ago
DB
Part Time Bridal Sales
David's Bridal
Coral Gables, FL
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 19 mins ago
DB
Part Time Bridal Sales
David's Bridal
Aurora, CO
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 19 mins ago
DB
Part Time Bridal Sales
David's Bridal
Independence, MO
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 19 mins ago
DB
Part Time Bridal Sales
David's Bridal
Naperville, IL
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 19 mins ago
DB
Part Time Bridal Sales
David's Bridal
Monroeville, PA
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 21 mins ago
TR
2027 Summer Internship, Technology
The Riverside Company
NY
- $20 USD / hour
Participants in our Summer Internship program will be individually mentored by members of various teams and have direct, hands-on exposure related to tasks specific to this mentor’s…
Added 24 mins ago
H&M Visual Merchandiser - The Shoppes at Arbor Lakes
H&M Group
Maple Grove, MN
Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Added 25 mins ago
Senior Product Manager 1 (Digital Experience)
Principal Financial Group
Des Moines, IA
We’re looking for a Sr. Product Manager I to join our Digital Experience team. In this role, you’ll lead and evolve our enterprise web experience, optimizing customer-facing digital…
Added 31 mins ago
SO
PROGRAM MANAGER II
State of Maryland
MD
- $87,253 to $137,603 USD / year
…fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate…
Added 33 mins ago
Senior Scientist, Cell Therapy Research, Molecular Immunobiology and Discovery Team (In vivo CAR-T)
JuN - Seattle Dexter
Seattle 400 Dexter, WA
Strong organizational skills to ensure thorough and timely documentation of experiments and preparation of data for clear presentation to program stakeholders and decision-makers
Added 40 mins ago
Director, Responsible Sourcing
ELC Beauty LLC
Long Island City, NY
…Responsible for managing 150 million in packaging spend and one…
Added 40 mins ago
Staff Pharmacist Spec Pharmacy
Beth Israel Deaconess Medical Center, Inc.
United States
Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.
Added 44 mins ago
Manager, Office Support Services
Jeld-Wen Inc.
Pottsville, PA
JELD-WEN is currently seeking a Manager, Office Support Services to join our growing team.
Added 47 mins ago
J
Sr. Business Development Manager, Combatant Commands & Department of War
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
…information and CUI, including relevant National Industrial Security Program regulations and individual access…
Added 50 mins ago
Physical Security Systems Analyst II
ULSA University of Louisville
United States
Under minimal supervision, the Physical Security Coordinator is to carry out, in the most thorough and professional manner possible, the university's physical security needs as outlined by…
Added 53 mins ago
Visual Merchandiser - The Shoppes at Arbor Lakes
H&M Group
Maple Grove, MN
Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Added 53 mins ago
HG
H&M Store Manager - The Shoppes at Arbor Lakes
H&M Group
Maple Grove, MN
- $70,400 to $80,960 USD / year
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 55 mins ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
…technical leadership to the business for significant project/program work. Leads and connects others across functions to unite around a common goal. Actively mentors others and contributes…
Added 59 mins ago
SP
Intern - Procurement Forestry
Sierra Pacific Industries
Quincy, CA
- $21 to $23 USD / hour
This opportunity will immerse selected interns into the log procurement program for a top tier operating sawmill.
Added 59 mins ago
Senior Data Engineer
Alter Domus
United States
Work with the platform and security teams on fine-grained entitlements so that each client and internal team sees only the data it is permitted to see in a multi-tenant environment.
Added 1 hour ago
Program Integration & Organizational Effectiveness Lead - Q or T/S Cleared - Albuquerque, NM
Deloitte US
Denver, CO
As a Project Manager on the project, you will provide strategic planning, organizational effectiveness, program coordination, governance, and facilitation support to the program initiative.

Astraeus Operations LLC

Customer Support Specialist

UNAVAILABLE, VA, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 2, 2027
Experience: 2+ years of experience in technical customer support, enterprise helpdesk, or IT Service Management (ITSM) in an SLA-driven environment.
Posting language: English
Posted: Nov 2, 2024

Original job description

Overview

Customer Support Specialist

Tysons Corner, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Astraeus Operations (AO) is an SBA-certified 8(a) Small Disadvantaged Business (SBD) subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC). We are a small business with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract services including financial, human capital, recruiting, procurement, security, and technical resources to achieve contract mission requirements. As a result, our ‘small business – big capability’ dynamic benefits our clients through consistent communications and straight-lined workflows, ensuring our accountability to our clients for successful mission fulfillment.

In plain terms, our clients gain a team that’s on the same page to achieve and support the client’s mission. We vigorously respond to clients’ requests without additional costs, delays, or inefficiencies that are often experienced with larger, more cumbersome organizations. AO is eligible for sole source, direct awards up to $100M for DOD and up to $25M for other federal agencies, without J&A. Astraeus is the easy button for a client wishing to take advantage of the rapid, agile, and flexible sole source procurement option. Combined with the shared PMO services, Astraeus offers highly competitive labor rates to fulfill day-to-day contract operations.

The Customer Support Specialist provides on-site Tier 1 technical customer support for Google Public Sector’s (GPS) sovereign and classified cloud environments within the USG2 Department of Defense enclave. Initial support focuses on Google Distributed Cloud (GDC) Air-Gapped, with scope designed to expand to current and future Google sovereign infrastructure, appliances, and air-gapped products. As part of a unified 24/7/365 frontline operations team, the specialist manages customer intake, priority-based response and follow-up timelines, maintenance and outage communications, and formal incident-report drafts while retaining end-to-end ServiceNow customer case ownership through resolution, including during Google engineering consults. The role partners with Systems Engineers for technical triage and mitigation, Senior Operations Leads for quality review and escalation coordination, and Google Program Management Office (PMO) and Technical Account Manager (TAM) teams for customer and operational alignment.

Responsibilities

Provide frontline technical customer support through ServiceNow, email, and phone; independently analyze reported issues, assess operational impact and case priority, determine appropriate initial support actions, and provide customers with guidance on resolution paths and next steps.
Meet applicable response and follow-up commitments, including 15-minute FMR for critical P0/P1 cases, 2-hour FMR for P2 (24/7), and 4-hour FMR for P3/P4 (business hours). Provide regular customer updates with a clear next-update date, time, and time zone.
Own and independently manage customer cases through resolution, including during Google engineering consults; evaluate case status and available information, determine appropriate follow-on actions within established procedures, and provide customers with ongoing guidance regarding resolution status and next steps. Maintain case records, follow-on actions, and incident-report drafts; transfer ownership only with Google manager approval.
Prepare maintenance, change-window, and outage communications with required peer review and Lead or Google approval before release; maintain the Service Health Dashboard as directed.
Analyze customer-reported issues and available case information to determine appropriate support actions, identify when specialized technical consultation or escalation is required, and coordinate technical triage and mitigation with Systems Engineers, Senior Operations Leads, and Google engineering.
Coordinate with Google PMO and TAM teams on open cases, maintenance, and government deliverables; analyze customer concerns and operational requirements, provide guidance regarding case status and support options, and communicate relevant meeting outcomes and action items through approved channels and data-handling practices.
Provide clear shift handoffs, promptly accept incoming active cases, and maintain continuity of customer support and case ownership.
Support assigned shifts within the continuous operations model, including weekends, holidays, and severe weather. Maintain phone and shift-channel reachability, respond to urgent Google operational inquiries within 15 minutes, and coordinate queue coverage.
Analyze case trends, customer feedback, and recurring support issues to identify service-quality gaps and recommend improvements to customer support processes and workflows; support accreditation and COOP activities and evaluate workflow adaptations needed for new sovereign or classified products.
Other duties as assigned.

Qualifications

2+ years of experience in technical customer support, enterprise helpdesk, or IT Service Management (ITSM) in an SLA-driven environment.
Strong hands-on experience with ServiceNow case management and issue tracking tools.
Possess and maintain an active DoD 8140/IAT Level II qualifying certification.
Successfully complete Google’s extended workforce onboarding and badging process and maintain compliance with applicable government-contract requirements, including mandatory security and cyber training.
Active TS clearance with SCI eligibility.
Successfully pass background and drug screening.

Preferred Qualifications:

Bachelor’s degree in technical field or equivalent military/industry experience.
Prior experience operating in classified SCIF environments or handling sensitive or classified data.
Prior experience supporting Google Cloud or Google Distributed Cloud (GDC).
ITIL v4 certification.

Knowledge, Skills and Abilities:

Foundational understanding of cloud and networking concepts to guide customers through initial intake and triage.
Knowledge of technical customer support, IT Service Management (ITSM), and SLA-driven case management.
Ability to independently manage customer cases through resolution using ServiceNow, analyze available case information, determine appropriate follow-on actions within established procedures, and coordinate engineering consultation when required.
Strong written and verbal communication; ability to translate technical information into clear customer updates, service notices, and incident reports.
Understanding of cloud services, networking, and air-gapped environments sufficient to analyze customer-reported issues, assess operational impact, provide informed customer guidance, and determine when specialized technical consultation is required.
Strong organization, attention to detail, and time management to prioritize cases, meet response and follow-up commitments, and maintain clear shift handoffs.
Ability to collaborate with technical, operations, and customer-facing teams and follow established review and escalation procedures.
Ability to protect sensitive and classified information and follow security, access, and data-handling requirements.
Ability to analyze case trends, customer feedback, and operational data to identify recurring issues and recommend improvements to customer support processes and service quality.
Ability to support assigned shifts and continuity operations, maintain on-shift reachability, and adapt to new products and changing mission needs.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Astraeus Operations

Estimated Salary/Wage USD $125,000.00/Yr. Up to USD $130,000.00/Yr.

Apply About employer

Report this job