Terminal Generalist

We're currently hiring for a Terminal Operations Coordinator on behalf of a client of ours in Jacksonville, FL! Job DescriptionThe Terminal Operations Coordinator supports the effective operation of a busy cargo terminal by coordinating customer service, documentation, regulatory compliance, and terminal system updates. This role receives and assists visitors, ensures accurate handling and release of cargo, maintains key data in the Terminal Operating System, and collaborates with internal teams, vendors, and government agencies to keep cargo moving efficiently and safely.Responsibilities

• Receive, greet, and direct customers and visitors in a professional and courteous manner.
• Facilitate the proper delivery of cargo by ensuring all releases comply with regulatory and customer service requirements.
• Update hazardous cargo information in the Terminal Operating System (TOS) and release hazardous cargo to vessels in compliance with all Hazmat regulations and procedures.
• Handle refrigerated container temperature discrepancies and coordinate appropriate actions to protect cargo integrity.
• Communicate with governmental agencies to coordinate inspections, manage holds and releases, and schedule terminal working hours with Customs and Border Protection as needed.
• Handle inbound cargo entering and leaving the terminal and validate all related forms with Customs to ensure compliance.
• Collect and process credit card payments from customers at the terminal accurately and securely.
• Troubleshoot gate and Resolution Center issues, including paperwork discrepancies, to ensure cargo flows through the terminal in a timely manner.
• Assist in maintaining an accurate and up-to-date UIIA trucker database within the Terminal Operating System.
• Assist in handling customer claims related to automobiles, ensuring timely and accurate follow-up.
• Coordinate and assign equipment for yard transfers and update the system to reflect all movements and assignments.
• Understand, produce, and interpret terminal reports such as Dangerous Cargo Manifest Reports, container status reports, cargo exception and final reports, Port Authority wharfage reports, planned versus actual activity reports, Terminal Priority reports, and Trucker Turn Time reports.
• Manage terminal services vendors, including coordinating services and coding vendor invoices for processing.
• Support management in the effective operation of the cargo terminal by assisting with projects and operational initiatives as needed.
• Maintain accurate records through data entry, filing, scanning, and documentation to support logistics, imports, exports, and customer service activities.
• Handle email correspondence, bookings, and reporting to support daily terminal and logistics operations.
• Provide responsive customer support, addressing inquiries related to logistics, cargo status, and documentation.

Essential Skills

• Logistics experience with at least 3 years of warehousing or logistics experience.
• Strong Excel skills with the ability to create, update, and interpret spreadsheets for reporting and analysis.
• Strong data entry experience, including at least 1 year of dedicated data entry work.
• Proficiency in Microsoft Word, Excel, Outlook, and general computer and internet skills.
• Ability to use Microsoft Office and Microsoft Office Suite for administrative support and reporting.
• Accurate and efficient data entry skills for handling logistics, bookings, and customer information.
• Experience with email correspondence and customer support in a professional environment.
• Attention to detail and strong problem-solving abilities to resolve discrepancies and operational issues.
• Good interpersonal and communication skills to interact effectively with customers, colleagues, vendors, and government agencies.
• Ability to handle import logistics, export documentation, and related filing and scanning tasks.
• Comfort working with reporting tools and generating operational and logistics reports.
• Ability to manage multiple tasks such as dispatch, bookings, and customer service in a fast-paced environment.
• Demonstrated eagerness to learn and take on greater responsibilities.

APPLY NOW!!! Job Type & LocationThis is a Permanent position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $50000.00 - $52000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.heath dental vision 401k. annual bonus competitive pay tuition reimbursement diversity and inclusion 401k 3% matching dollar to dollar 6 year vesting covers 88% benefits bonus every year 50% of family deductable Job Type & LocationThis is a Permanent position based out of Jacksonville, FL. Application DeadlineThis position is anticipated to close on Nov 23, 2026. Workplace TypeThis is a fully onsite position in Jacksonville,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.