Receptionist

Job Title: Experience Services Receptionist (Receptionist 4)Job DescriptionThe Experience Services Receptionist is a front-facing role responsible for creating a welcoming, professional, and efficient reception experience for all visitors, employees, and callers. This position combines a passion for customer service, strong people skills, and a hospitality-driven approach to support workplace operations. The role serves as the central point of contact at the front desk, ensuring guests feel supported from arrival to departure while maintaining a clean, organized, and brand-aligned lobby environment.Responsibilities

• Warmly welcome and assist guests upon arrival, supporting office orientations, departures, and other visitor needs.
• Engage with visitors, employees, and callers in a friendly, professional manner, ensuring all interactions are timely, accurate, and helpful.
• Provide clear wayfinding and information about campus services, activities, meeting spaces, work areas, and amenities.
• Greet and assist visitors with questions and directions, ensuring they feel supported throughout their visit.
• Demonstrate professionalism, confidence, and exceptional customer service at all times while representing the workplace experience team.
• Serve as the central point of contact for client, visitor, and employee inquiries related to services, activities, wayfinding, and building functions.
• Actively monitor and maintain a clean, safe, and organized front desk and lobby area that reflects brand standards and fosters a welcoming environment.
• Implement and monitor service standards to ensure they consistently meet or exceed expectations.
• Collaborate with cross-functional teams, including facilities management, to prepare for meetings, events, and other activities.
• Create and submit work orders for custodial, maintenance, safety, and security needs using the appropriate systems or channels.
• Proactively anticipate the needs of clients, customers, and support teams, identifying potential issues and offering creative solutions.
• Identify potential risks to privacy, security, or operations and escalate concerns appropriately to prevent disruptions or breaches.
• Perform general administrative support tasks, including handling incoming calls and directing them to the appropriate personnel.
• Maintain and update phone lists and contact information as needed.
• Answer general phone inquiries in a professional manner, offer call backs when necessary, and prioritize in-person visitors over phone calls.
• Manage the check-in process for visitors and vendors, including issuing visitor badges and ensuring proper registration for employees and temporary badges.
• Arrange transportation for incoming and outgoing services as required.
• Maintain a neat, organized, and fully stocked front desk area to support smooth reception operations.
• Provide suggestions for improving the workplace experience and contribute ideas for best-in-class services and enhancements.
• Assist with meeting and event logistics, as well as other workplace initiatives, to elevate the overall client and employee experience.
• Perform data entry, clerical tasks, and general administrative support related to front desk operations.
• Use Microsoft Office and other basic office software to support daily administrative and reception duties.

Essential Skills

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills with a professional and friendly demeanor.
• Ability to multitask and manage time efficiently in a fast-paced front desk environment.
• Proactive attitude with strong problem-solving abilities.
• Previous front desk reception experience in a large office environment (non-medical and non-hotel).
• Experience providing customer service and administrative support in a client-facing role.
• Proficiency with Microsoft Office applications.
• Accuracy and attention to detail in data entry and clerical work.

Additional Skills & Qualifications

• Previous experience in hospitality or other client-facing roles is preferred.
• Experience with Computerized Maintenance Management Systems (CMMS) is a plus but not required.
• Comfort working with office technologies and multi-line phone systems.
• Ability to collaborate effectively with facilities, security, and other workplace teams.
• Demonstrated ability to contribute ideas for improving services and workplace experiences.

Work EnvironmentThis is a full-time, on-site role with a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM. The position is based at a professional office campus and centers around the front desk and lobby area, which serves as the primary point of contact for visitors and employees. The environment is fast-paced and service-oriented, with frequent interaction with internal teams, vendors, and guests. Open parking is available at no charge. The role involves regular use of office equipment, multi-line phones, Microsoft Office, and, when applicable, work order or maintenance management systems. The dress code is professional, reflecting the high standard of service and brand image expected at the reception and lobby area. Initial interviews are conducted virtually and may include two rounds. Job Type & LocationThis is a Contract position based out of Burlington, MA. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Burlington, MA. Application DeadlineThis position is anticipated to close on Nov 24, 2026. Workplace TypeThis is a fully onsite position in Burlington,MA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.