Project Coordinator

Description

Position Overview

The Customer Service Project Manager is responsible for planning, coordinating, and executing customer service-focused projects across the organization. This includes system enhancements, process improvements, operational initiatives, and integration activities related to acquisitions. The role ensures projects are delivered on time, within scope, and aligned with customer service operational needs. This position serves as a primary liaison between Customer Service, Operations, IT, and business stakeholders.

Key Responsibilities

Project Planning & Execution Manage projects related to customer service systems, tools, workflows, and operational improvements. Develop and maintain project plans, timelines, milestones, and deliverables. Track project status, risks, issues, and dependencies while escalating concerns when necessary. Support user acceptance testing (UAT) and maintain documentation of defects, enhancements, and project updates. Acquisition & Transition Support Coordinate customer service activities related to acquisitions, system transitions, and service expansions. Ensure readiness for system implementations, including training, workflows, and operational alignment. Document transition plans, risks, action items, and post-implementation activities. Cross-Functional Collaboration Serve as the primary point of contact for customer service project coordination. Facilitate project meetings, stakeholder communications, and status reporting. Partner with technical and operational teams to align business requirements with solutions. Maintain comprehensive project documentation throughout project lifecycles. Continuous Improvement Participate in post-implementation reviews and recommend process enhancements. Ensure project outcomes support business goals and customer service standards.

Skills

Project coordination, process improvement, project management, business analysis, Data entry, Customer service, Administrative support, call center, call center management, inbound call, customer support, customer service oriented

Top Skills Details

Project coordination,process improvement,project management,business analysis

Additional Skills & Qualifications

Required Qualifications High school diploma or equivalent required. 2-4 years of project coordination or project management experience. Experience supporting operational, systems, customer service, or contact center initiatives. Familiarity with project management tools and methodologies. Strong organizational, communication, problem-solving, and risk-management skills. Ability to succeed in a fast-paced and evolving environment.

Experience Level

Intermediate Level

Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT. Pay and BenefitsThe pay range for this position is $26.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT. Application DeadlineThis position is anticipated to close on Nov 13, 2026. Workplace TypeThis is a fully onsite position in Enfield,CT.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.