Part-time Customer Service Representative

Job Title: Part-Time Customer Service RepresentativeJob DescriptionWe are seeking a dedicated and detail-oriented Part-Time Customer Service Representative to join our dynamic team. In this role, you will be responsible for processing and entering customer purchase orders accurately and timely, reviewing purchase orders for discrepancies, and supporting customer requests. This position offers an opportunity to work in a fast-paced environment where you can grow and develop your skills.

Responsibilities

• Process and enter customer purchase orders accurately and timely within company systems.
• Review purchase orders and supporting documentation for pricing, quantity, and other discrepancies.
• Process customer Requests for Quotes.
• Handle customer Advanced Shipping Notices (ASNs) for approximately 30 minutes per day.
• Respond to customer requests and provide basic customer support.
• Learn company systems and processes during initial six-week training period.
• Retrieve and analyze customer data.
• Support customer inquiries and provide order updates.
• Communicate with customers via phone, email, and meetings.
• Support overall customer service operations.

Essential Skills

• At least 1 year of experience in customer service, order entry, or administrative support.
• Strong willingness to learn and adapt quickly to changing priorities.
• Ability to work independently with minimal supervision.
• Strong communication skills.
• Ability to multitask and shift between responsibilities effectively.

Additional Skills & Qualifications

• Experience in data entry and supporting customers through phone or email.
• An analytical mindset.
• ERP system experience is helpful but can be trained.
• Manufacturing experience is a plus.

Work EnvironmentThis role is based in a fast-paced, high-volume customer service environment adjacent to manufacturing operations. The position involves using an ERP system and customer order management tools. The team is currently processing significant order volume and is in need of additional support. The environment is collaborative with frequent interaction across departments. The role is part-time, requiring 4 hours per day, 5 days a week, with flexible scheduling. There is potential for increased hours during higher-volume periods and a strong possibility of transitioning into a full-time position. Job Type & LocationThis is a Contract position based out of Monee, IL. Pay and BenefitsThe pay range for this position is $22.50 - $22.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Monee, IL. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Monee,IL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.