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Added 1 min ago
Liability Claims Representative | Auto Liability | Dedicated Client | Licensing Preferred
Sedgwick
Providence, RI
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Added 1 min ago
C
Regional Maintenance Manager
CBRE
Providence, RI
- $200,000 to $210,000 USD / year
…Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 4 mins ago
MS
Administrative Specialist II - Safeguards and Security (S&S) Programs
Mission Support and Test Services
North Las Vegas, NV · Mercury, NV
- $65,249.6 to $97,884.8 USD / year
…role, you will streamline administrative operations, enhance program efficiency, and serve as a vital operational bridge across key facilities supporting national security…
Added 4 mins ago
Liability Claims Representative | Auto Liability | Dedicated Client | Licensing Preferred
Sedgwick
Carson City, NV
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Added 5 mins ago
Risk Adjustment Representative 3
Humana
Carson City, NV
The Risk Adjustment Representative 3 conducts quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services…
Added 5 mins ago
C
Regional Maintenance Manager
CBRE
Carson City, NV
- $200,000 to $210,000 USD / year
…Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 5 mins ago
Specialty Representative/Sr Specialty Representative - Primary Care - Las Vegas S, NV
Amgen
Las Vegas, NV
SPECIALTY REPRESENTATIVE/SENIOR SPECIALTY REPRESENTATIVE
Added 5 mins ago
Sr Clinical Specialist, Cranial & Spinal Technologies - Las Vegas, NV
Medtronic
Las Vegas, NV
Fulfills Software and Service Contract obligations.
Added 5 mins ago
Billing Representative III (A/R) - Las Vegas, Nevada
NYU Langone Medical Center
Las Vegas, NV
We have an exciting opportunity to join our team as a Billing Representative III (HB A/R) - Las Vegas, Nevada.
Added 5 mins ago
Billing Representative I (Auth) - Las Vegas, Nevada
NYU Langone Medical Center
Las Vegas, NV
We have an exciting opportunity to join our team as a Billing Representative I.
Added 5 mins ago
SECURITY SPECIALIST
U.S. Air Force - Agency Wide
Las Vegas, NV
…management oversight for information systems and personnel security program policies in support of USAF, DoD, and National level Special Access Programs (SAPs). Advises AFOSI/PJ senior…
Added 8 mins ago
Senior Custodian/Utility Worker (Swing Shift)
Rancho Santiago Community College District
Santa Ana, CA
Added 8 mins ago
VI
Patient Access Lead, Full Time- Remote
Vivo Infusion
Remote, United States
- $28 to $30 USD / hour
- Full-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 9 mins ago
Forward Deployed AI Engineer
Skanska USA
Durham, NC
The Forward Deployed Engineer works with professional service groups, construction project teams and Digital Team colleagues to understand business processes and deliver AI-enabled…
Added 9 mins ago
US
Food & Beverage – Senior Barista/Barista, A-OK Cafe (Front of House)
United States of Aritzia Inc.
Glendale, CA
- $20 to $40 USD / hour
…team responsible for curating and providing a world-class Café program to Aritzia clients. As the Senior Barista/Barista, A-OK Café, you will support with delivering extraordinary client…
Added 11 mins ago
T
Customer Service & Operations Representative
TEKsystems
Olathe, KS
- $19 USD / hour
…Olathe, professional office settingIf youve built great customer service skills in retail, banking, restaurants, hospitality, sales, or a call center and youre ready to move into a…
Added 11 mins ago
T
Business Technology Account Manager
TEKsystems
Lewisville, TX
- $52 to $70 USD / hour
…Business Technology Account Manager is the dedicated on site representative who bridges the gap between the Texas based business leadership team and the remote shared services IT…
Added 13 mins ago
National Account Director
Manulife
Remote, United States
…Underwriting, New Business, Licensing, Compensation, and Policy Holder…
Added 13 mins ago
S
Program Coordinator
Sevita
Walls, MS
- $14 USD / hour
Assesses referred clients and participates in the development of a service plan in conjunction with a treatment team and funding source in accordance with corporate, contractual and…
Added 13 mins ago
Military & Family Life Counselor- Temporary Backfill
Magellan Health Services
Hancock County, MS
…and Youth Behavioral (CYB) counseling services to military service members and their families at military installations. These services may include non- medical counseling, training/health…
Added 13 mins ago
Acute Inpatient Registered Nurse - RN
Fresenius Medical Care
Cleveland, MS
The professional registered nurse Inpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or…
Added 13 mins ago
Electrical Adjunct Instructor
Hinds Community College
Pearl, MS
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 13 mins ago
Clinical Manager
Fresenius Medical Care
Flowood, MS
Maintains current files, records, and catalogs for equipment and sales representative who service surgery centers. Reviews surgery schedules to anticipate unusually high or low demand for…
Added 13 mins ago
Program Coordinator
Sevita
Hattiesburg, MS
Assesses referred clients and participates in the development of a service plan in conjunction with a treatment team and funding source in accordance with corporate, contractual and…
Added 13 mins ago
GC
Federal Structures Estimator
Granite Construction
Westminster, CO
- $105,831 to $158,746 USD / year
Comprehend and administer a safety program that provides for a safe work environment that meets or exceeds Granite's Annual Incident Goal, and foster a culture that expects participation at…

Closed listing

Aston Carter

Logistics Customer Service (2ND SHIFT)

Newark, NJ, United States

$28 to $30 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $28 to $30 USD / hour
Experience: 24 years of related work experience in customer service or a similar role.
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Service Representative (2ND SHIFT)

Shift: Monday - Friday, 2:00pm - 10:00pm

Job Description

The Customer Service Representative plays a key role in resolving customer inquiries and shipment-related issues while serving as a liaison between customer service, operations, and other internal teams. This position focuses on managing shipment holds, troubleshooting processing issues, and ensuring timely resolution of customer concerns. The role also supports process improvement initiatives, promotes a strong team environment, and helps maintain consistent adherence to established policies and procedures across distribution centers.

Responsibilities

Resolve customer-related inquiries and issues, including shipment holds, processing issues, and other holds-related items.
Act as a liaison between the Customer Service Department and internal and external customers to provide support, troubleshooting, research, and issue resolution.
Achieve high service levels through effective client communication, implementation of solutions, and thorough follow-up.
Promote and contribute to a collaborative team environment within customer service and operations.
Assist the Customer Service Supervisor in reviewing customer and internal processes and recommend improvements to maximize efficiency.
Identify root causes of shipment holds and work directly with customers to correct issues at the source to reduce overall holds.
Work closely with the CSR Holds team and Operations team to ensure proper and expedited resolution of all customer holds.
Collaborate with Operations, Customer Service, Loss Prevention, and other business areas to identify root causes, streamline processes, and improve holds resolution times.
Support the Customer Service Supervisor in addressing and resolving escalated customer and operations issues.
Ensure consistency within the department and adherence to established policies, procedures, quality standards, and interpretations of new or changing policies.
Provide training and guidance to Operations staff on topics related to holds, damages, and returns.
Assist the Customer Service Supervisor with ensuring Customer Holds Standard Operating Procedure (SOP) compliance in all distribution centers.
Foster cooperation between Customer Service and Operations to ensure customer packages are processed accurately and on time.
Work with CRM and Customer Service teams to address and resolve customer issues efficiently.
Perform other related duties as assigned by leadership.

Essential Skills

24 years of related work experience in customer service or a similar role.
High school diploma or equivalent.
Strong customer service and conflict resolution abilities.
Proficiency with MS Office Suite, including Outlook, Word, and Excel.

Additional Skills & Qualifications

Experience working with shipment holds, damages, and returns in a distribution or logistics environment.
Experience working with cross-functional teams such as Operations, Customer Service, and Loss Prevention.
Experience using CRM tools and customer service platforms to manage and resolve issues.

Work Environment

This position is based onsite at a distribution center, working primarily in an operations-focused environment that supports high-volume eCommerce activities. The standard schedule for this role is 2:00 PM to 10:00 PM, Monday through Friday, with work centered around coordinating with operations staff and customer service teams on the floor and in office areas. The environment is fast-paced and dynamic, requiring flexibility and collaboration with multiple departments to ensure timely and accurate processing of customer packages. Dress code and attire are typically aligned with a professional distribution center setting, balancing safety and comfort for work in and around operational areas.

*** This position is urgently hiring with a start date of next week - If interested, please upload your most up-to-date resume along with your availability for a 5-minute call to kvespia @astoncarter.com

Job Type & Location

This is a Contract position based out of Newark, NJ.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Newark, NJ.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in Newark,NJ.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Logistics
Customer service
Troubleshooting
Process improvement
Research
Communication skills
Corporate social responsibility
Loss prevention
Provide training
Regulatory compliance
Leadership
Conflict resolution
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Collaboration

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