Junior IT Support Specialist

Job Title: Junior IT Support SpecialistLocation: Holmdel, NJPay Rate: $20 - $23 an hourA highly reputable organization is seeking an entry level IT Support Specialist to join their team! This role consists of various duties and responsibilities including but not limited to providing hands-on support during a team member's medical leave. You will serve as the first point of contact for employees who need technical assistance in the office and will manage the full lifecycle of user onboarding and offboarding. This position focuses on supporting a mixed Windows and Mac environment, handling day-to-day IT operations, and ensuring employees have the tools and access they need to work effectively.Responsibilities

• Serve as the first point of contact for employees seeking technical assistance in the office and provide timely, professional support.
• Handle end-to-end employee onboarding and offboarding, including creating and disabling user accounts, assigning licenses, and provisioning or recovering IT equipment.
• Set up, image, and deploy Windows and Mac computers for new hires to ensure they are fully operational on day one.
• Recycle and process returned equipment during downtime, including preparing and shipping boxes to departing employees as needed.
• Work through a queue of support requests in Jira Service Management, including updating tickets, resolving issues, and closing requests in a timely manner.
• Troubleshoot and resolve desktop, networking, and other common IT issues, escalating to the appropriate team when necessary.
• Administer user access and permissions in core tools such as Google Workspace, Microsoft 365, Slack, Active Directory, 1Password, and endpoint security platforms.
• Maintain and update IT knowledge base documentation in Confluence as processes and procedures evolve.
• Independently triage and prioritize incoming tasks and support requests to balance urgent needs with ongoing responsibilities.
• Collaborate with other IT team members to ensure consistent service delivery and adherence to internal processes.

Additional Skills & Qualifications

• 1-2 years of hands-on experience supporting a mixed Windows and Mac environment, ideally in a Tier 1 or Tier 2 help desk setting.
• Practical experience working in a Windows environment and providing help desk support.
• Strong troubleshooting and problem-solving skills for desktop, networking, and common IT issues.
• Clear, professional communication skills with a service-oriented approach when working with users.
• Ability to triage, prioritize, and manage your own workload independently.
• Comfort working with tools such as Google Workspace, Microsoft 365, Slack, Active Directory, 1Password, and endpoint security solutions.
• Ability to quickly learn and adapt to new tools and technologies.
• Attention to detail when creating, managing, and disabling user accounts and access.
• Scripting experience, such as PowerShell or Google Apps Manager (GAM), is a plus.
• Experience using Jira Service Management or similar ticketing systems is beneficial.
• Experience maintaining IT documentation or knowledge bases, such as in Confluence, is an advantage.
• A bachelor's degree is not required; equivalent hands-on experience is welcome.
• Interest in developing broader IT administration skills and growing within an IT support function.

Benefits:

• Great benefits package
• Work life balance
• Stability and clear opportunities for growth into other areas of the dealership over time.

***INTERVIEWSHAPPENING THIS WEEK***This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to dyseidenberg@astoncarter.comWork EnvironmentThis is a fully on-site role based in the Bellworks office, five days a week, during standard business hours. The typical schedule is 8:30 a.m. to 5:00 p.m. EST, with some flexibility if needed. You will work in a professional office environment as part of a collaborative Information Technology team, supporting a mixed Windows and Mac user base. The role involves frequent interaction with employees across the organization, hands-on work with computers and equipment, and regular use of tools such as Jira Service Management, Google Workspace, Microsoft 365, Slack, Active Directory, 1Password, endpoint security platforms, and Confluence. The position is temporary to cover a team member's medical leave and is intended to be filled as soon as possible. Dress expectations align with a typical professional office setting. Job Type & LocationThis is a Contract position based out of Holmdel, NJ. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Holmdel, NJ. Application DeadlineThis position is anticipated to close on Nov 14, 2026. Workplace TypeThis is a fully onsite position in Holmdel,NJ.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.