Job Title: Import CoordinatorJob DescriptionThe Import Coordinator (Import Operations Customer Service Representative) plays a key role in managing international cargo arriving into the United States while delivering best-in-class customer service. This position requires excellent communication skills, strong attention to detail, and the ability to multi-task and prioritize in a fast-paced environment. It offers an excellent career opportunity in a growing and dynamic industry focused on import logistics and freight forwarding.
Responsibilities
- Work closely with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the United States.
- Coordinate with airlines, steamship lines, and trucking companies to facilitate the movement of shipments into the U.S.
- Collaborate with Participating Government Agencies such as FDA, FCC, DOT, Fish & Wildlife, EPA, and others to ensure proper clearance of cargo.
- Ensure strict adherence to customer standard operating procedures, applicable agency regulations, and internal company standards.
- Enter, upload, and compile shipment importation data and commercial invoice information into in-house software for transmission to U.S. Customs.
- Perform preliminary Entry Summary auditing to support accurate and compliant customs entries.
- Partner with clients to understand and fulfill U.S. Customs entry requirements for their shipments.
- Manage documentation processes related to import shipments, including the bill of lading and other required paperwork.
- Use cargo tracking system software to monitor shipment status and provide timely updates to customers and internal stakeholders.
- Communicate professionally via email and other channels with customers, carriers, and internal teams to resolve issues and provide proactive updates.
- Support order entry, dispatch, and invoicing activities related to freight and import operations.
- Maintain organized records and documentation to support compliance and efficient workflow.
- Handle other duties and projects as assigned to support the import operations team.
Essential Skills
- Excellent verbal and written communication skills.
- Exceptional customer service skills with meticulous follow-up.
- Ability to work effectively in a fast-paced environment.
- Ability to multi-task, prioritize responsibilities, and manage time efficiently.
- Strong accuracy and attention to detail in all tasks.
- Organized and efficient approach to handling documentation and shipment workflows.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- Proficiency in using the internet for research and web-based systems.
- Experience in clearance of air, ocean, truck, and rail cargo through U.S. Customs.
- Familiarity with logistics, import operations, and freight forwarding processes.
- Experience with data entry and documentation processes related to import shipments.
- Ability to use email professionally for customer and internal communication.
- Ability to work with cargo tracking system software to monitor and report shipment status.
Additional Skills & Qualifications
- Experience working with freight forwarders and ocean import operations.
- Background in dispatch, invoicing, and order entry within a logistics or import environment.
- Knowledge of bills of lading and other import-related documentation.
- Experience with Cargowise (CW1) software is a plus.
- Comfort working with various transportation modes including air, ocean, truck, and rail.
Work EnvironmentThis role is based in an in-office environment within an import operations and logistics setting. You will work with computers and standard office software, including Microsoft Office and web-based cargo tracking systems, throughout the day. The position involves frequent communication by phone and email with customers, carriers, government agencies, and internal teams, and requires maintaining organized documentation and records in a professional office atmosphere. Job Type & LocationThis is a Contract to Hire position based out of Nashville, TN. Pay and BenefitsThe pay range for this position is $22.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Nashville, TN. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Nashville,TN.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.