Human Resources Generalist

Job Title: Human Resources GeneralistJob DescriptionWe are seeking an experienced Human Resources Generalist to provide hands-on HR support to employees and managers within a fast-paced, multi-location organization. In this role, you serve as a primary HR resource for employee relations, performance management, benefits, leave administration, HR compliance, employee records, HRIS administration, workers' compensation coordination, policy administration, and employee engagement. You act as a trusted partner to leaders and staff, offering guidance on HR best practices and independently addressing employee and manager concerns. This position does not include responsibility for payroll processing or employee onboarding.

Responsibilities

• Serve as a primary HR contact for employees and managers regarding policies, procedures, benefits, leave, workplace concerns, and general HR questions.
• Independently handle employee relations matters, including employee complaints, disciplinary issues, performance concerns, attendance issues, conflict resolution, and corrective action.
• Conduct and/or assist with workplace investigations and maintain thorough, accurate, and appropriate documentation.
• Coach managers on employee performance, corrective action, performance improvement plans, documentation standards, and employee relations best practices.
• Support administration of the organization's performance management process, ensuring consistency and fairness across locations.
• Maintain accurate, up-to-date, and confidential employee records and HRIS information in accordance with company policies and legal requirements.
• Assist employees with questions regarding health and welfare benefits, retirement programs, paid time off, and other company-sponsored benefits.
• Coordinate employee leave programs, including FMLA, Massachusetts Paid Family and Medical Leave, disability leave, ADA accommodations, and other applicable leave requirements.
• Assist with workers' compensation cases, including documentation, communication with relevant parties, and return-to-work coordination.
• Ensure compliance with company policies and applicable federal and state employment regulations, supporting HR audits and compliance initiatives.
• Support employee engagement, retention, recognition, and workplace culture initiatives to foster a positive and inclusive work environment.
• Assist with annual policy reviews, employee handbook updates, and implementation of new or revised HR policies and procedures.
• Support compensation reviews, job descriptions, job classifications, and internal HR projects as needed.
• Assist with employee training and manager-development initiatives to build leadership capability and strengthen HR understanding across the organization.
• Monitor and report HR metrics, including headcount, turnover, absenteeism, employee relations matters, and other workforce trends, providing insights to HR leadership and operational managers.
• Partner with HR leadership and operational managers to identify, address, and resolve employee concerns and workplace issues.
• Maintain strict confidentiality when handling employee information and sensitive workplace matters.
• Travel to company locations as needed to provide on-site HR support and build strong relationships with local teams.

Essential Skills

• 3+ years of experience in a Human Resources Generalist, HR Business Partner, Employee Relations, or comparable HR role.
• Demonstrated ability to independently manage employee relations, including corrective action, attendance and performance issues, manager coaching, conflict resolution, and investigation support.
• Working knowledge of federal and state employment laws and HR compliance requirements, including FMLA, ADA/accommodations, Massachusetts Paid Family and Medical Leave, and workers' compensation coordination.
• Hands-on experience with broad HR operations, including benefits administration, HRIS usage, performance management processes, employee records management, policy administration, reporting, employee engagement, and manager/employee support.
• Experience supporting employee relations, performance management, benefits, leave administration, and HR compliance in a fast-paced environment.
• Experience handling or supporting workplace investigations and corrective action with appropriate documentation and follow-through.
• Strong interpersonal skills with the ability to communicate clearly and effectively with employees and managers at all organizational levels.
• Ability to exercise discretion and appropriately handle confidential employee information and sensitive workplace matters.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a dynamic, multi-location environment.
• Experience utilizing HRIS platforms and maintaining accurate employee records.

Additional Skills & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Experience supporting a multi-location, hourly, or operational workforce is preferred.
• Background in automotive, retail, manufacturing, distribution/logistics, hospitality, healthcare, or a similar environment is a plus.
• Professional HR certifications such as PHR or SHRM-CP are a plus.
• Interest in contributing to employee engagement, retention, recognition, and workplace culture initiatives.
• Ability to travel to various company locations as needed to provide HR support.

Work EnvironmentThis is a full-time, on-site position working Monday through Friday, 40 hours per week, within a fast-paced, multi-location operational environment. You collaborate closely with managers and employees across different sites, providing in-person HR support and building strong working relationships. The setting involves supporting an hourly and operational workforce, with regular interaction in office and dealership or similar business environments. The organization emphasizes compliance, employee engagement, and continuous improvement in HR practices, offering opportunities to contribute to meaningful culture and performance initiatives. Job Type & LocationThis is a Permanent position based out of West Springfield, MA. Pay and BenefitsThe pay range for this position is $65000.00 - $80000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Company benefits will be provided once an offer is extended. Job Type & LocationThis is a Permanent position based out of West Springfield, MA. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in West Springfield,MA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.