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Manager, Corporate Development & Finance
PlayStation Global
San Mateo, CA
SIE is seeking a highly motivated and versatile Manager in its Corporate Development & Finance team. The team partners closely with senior leadership to support C-level decision-making…
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Community Manager - Fontana Pointe
ROYAL AMERICAN MANAGEMENT INC
Greeneville, TN
…The successful candidate will be responsible for all on-site operations and achieving established financial and operation objectives. Applicants should be multi-skilled, a self-starter and…
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Medical Surgical Nurse Manager
HCA Healthcare
Springfield, TN
1-3 years of related clinical experience required
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HR Program Coordinator
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Maryville, TN
Schedule and support program events, leadership development activities, learning sessions, executive report-outs, volunteer activities, and team-building opportunities.
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Luv Homes Home Consultant - Kingsport, TN
HouseSmart Construction - Clayton
Kingsport, TN
…their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and…
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Automotive Lead Technician
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Lebanon, TN
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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Licensed Practical Nurse - Primary Care
Veterans Affairs, Veterans Health Administration
Clarksville, TN
Selective Service Registration is required for males born after 12/31/1959
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Store Manager - Zales - Governor's Square Mall
Signet Jewelers
Clarksville, TN
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 1 min ago
Senior Social Worker
Veterans Affairs, Veterans Health Administration
Murfreesboro, TN
Selective Service Registration is required for males born after 12/31/1959
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Strategic Account Manager - Shawgrass Landscape & Distribution
Shaw Industries Inc
Chattanooga, TN
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
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Engineer, Instrumentation & Controls (PO) C - 518933
Tennessee Valley Authority
Chattanooga, TN
…Analysis - Root Cause, FMEA / EMEA, Weibull, etc.; Fossil Plant Operations and Maintenance Processes; Engineering Economy; Depth in one Discipline; Leadership; Expert knowledge of fossil…
Added 1 min ago
KD
Fall 2027 Co-op - Process Engineer
Keurig Dr Pepper
Knoxville, TN
- $31 USD / hour
…you will gain hands-on experience supporting manufacturing operations and process improvement. You will work alongside the operations teams to analyze processes, identify opportunities for…
Added 1 min ago
Program Intern, Dealer Strategy
Pilot Company
Knoxville, TN
…largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain…
Added 1 min ago
Retail Operations Leadership Intern
Pilot Company
Knoxville, TN
Are you passionate about leadership, operations, and creating exceptional experiences for guests and team members? Pilot Company is seeking ambitious and driven students to join our Field…
Added 1 min ago
Quality Supervisor
Arvato Bertelsmann
Memphis, TN
The Quality Control Supervisor is responsible for overseeing daily Quality Control operations within a regulated healthcare 3PL distribution environment, ensuring compliance with customer…
Added 1 min ago
Supervisory Dietitian (Chief, Nutrition and Food Services)
Veterans Affairs, Veterans Health Administration
Memphis, TN
Selective Service Registration is required for males born after 12/31/1959
Added 1 min ago
Technical Infrastructure Program Manager, HVAC Design & Maintenance, Global Energy, Sustainability and Automation
Amazon
Nashville, TN
…looking for a dynamic, organized self-starter to support product development and deployment of technologies as a Technical Infrastructure Program Manager within the Global Engineering…
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Lead Director - Security Operations Center (SOC)
CVS Health
Nashville, TN
As the leader of the SOC function, this role is accountable for building and maturing security operations capabilities that balance security, scalability, and business agility. The Lead…
Added 1 min ago
Research Scientist, Infrastructure Modeling and Reliability
Meta
Nashville, TN
…utilization across Meta's infrastructure. This role will lead the development of statistical and machine learning models that monitor power consumption, project peak demand, quantify…
Added 1 min ago
PN
Oracle HRIS Senior Analyst
Pacific Northwest National Laboratory
Nashville, TN
- $107,900 USD / year
As a Senior HR Analyst, you will help business stewards and their operational level leadership improve the effectiveness, efficiency, compliance, and affordability of their HR business…
Added 1 min ago
Communications Specialist - Workplace Health and Safety, Operations Internal Communications
Amazon
Nashville, TN
Amazon is seeking a talented Internal Communications Specialist to join the Operations Internal Communications (OIC) team within Global Safety, Technology, and Central Services (GSTC). In…
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Regional Medical Scientific Director (aka Medical Science Liaison) - Myeloid - NY, CT, MA, NH, VT, RI, ME
Merck
Nashville, TN
Protocol leadership responsibilities in collaboration with Global Clinical Trial Operations
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Account Development Manager
Xylem
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The Account Development Manager is responsible for driving growth within the small and mid-sized water utility market by identifying new business opportunities, building strategic…
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ICITAP Senior Law Enforcement Advisor
Amentum
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…Counter Terrorism Initiatives and Operational Needs (ACTION) program. This position will be responsible for providing guidance on the overall strategy and approach of the program and…

Aston Carter

Customer Service Specialist

Rockville, MD, United States

$20 to $30 USD / hour

Apply on careers.astoncarter.com About employer

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Job details

Pay: $20 to $30 USD / hour
Experience: 2-3+ years of customer service experience with experience handling escalations
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Description

Manage an assigned territory and portfolio of franchisee accounts, with responsibility for day-to-day collection activities and follow-up.
Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.
Contact franchisees regarding past-due balances and establish clear expectations for payment.
Work with franchisees to understand circumstances contributing to delinquency and identify appropriate paths toward resolution.
Execute collection strategies in accordance with established policies, procedures, and direction from Financial Account Management leadership.
Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.
Research and help resolve billing questions, disputes, and account discrepancies in partnership with appropriate internal teams.
Maintain accurate and timely documentation of collection activities, franchisee commitments, disputes, and account status.
Prioritize collection activities based on account aging, balances, risk, and established business priorities.
Identify franchisee accounts requiring escalation based on delinquency, broken payment commitments, financial risk, or other established criteria.
Gather relevant account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.
Support the development of termination recommendations when collection efforts and other remedies have been unsuccessful.
Escalate complex, high-risk, or sensitive franchisee situations to Analysts or Financial Account Management leadership for guidance and decision-making.
Execute approved collection and enforcement actions and ensure appropriate follow-up is completed.
Partner with Legal and Financial Account Management leadership to provide documentation and account information needed to support default, suspension, or termination processes.
Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.
Communicate clearly and professionally with franchisees regarding outstanding balances, payment commitments, and collection requirements.
Navigate difficult financial conversations with professionalism and seek guidance on particularly complex or sensitive situations.
Balance effective collections practices with appropriate consideration for the broader franchise relationship.
Provide franchisees with accurate information regarding account balances, payment obligations, and collection processes.
Develop effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.
Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect the collection strategy.
Coordinate with business partners to support agreed-upon collection actions and account resolutions.
Develop an understanding of how collection decisions may affect broader franchise relationships and company objectives.
Escalate situations involving competing business priorities to Analysts or Financial Account Management leadership as appropriate.
Monitor assigned portfolio performance and identify changes in aging, delinquency, and payment behavior.
Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.
Identify recurring account issues and communicate potential trends to Financial Account Management leadership.
Participate in process improvement initiatives and contribute ideas for improving collection effectiveness and the franchisee experience.
Develop knowledge of collections best practices, company policies, franchise agreements, and the broader franchise business model.

Essential Skills

2-3+ years of customer service experience with experience handling escalations
Preferred to have Collections experience collecting overdue payments
Proficiency in customer service and outbound calls.
Experience with accounts receivable processes.
Familiarity with Microsoft Office Suite.
CRM experience, preferably with Oracle Fusion.
Ability to conduct professional and sometimes difficult conversations regarding financial obligations.

Work EnvironmentThe role is temporary, with a potential duration of about 2 months, starting 12/28/26, possibly longer depending on business needs. Working hours are from 9 AM to 5 PM. The position is based onsite at the Pike & Rose office on the 7th floor. The team consists of four people, and you will sit near the real estate team. The role offers potential for future permanent positions if performance during the contract is exceptional. Job Type & LocationThis is a Contract position based out of Rockville, MD. Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Rockville, MD. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Rockville,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply on careers.astoncarter.com About employer

More about this job

Skills

Customer service
Accounts receivable
Research
Documentation
Decision making
Provide documentation
Sales
Reporting
Forecasting
Process improvement
Business model
Microsoft Office
Oracle

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Work requirements

Jobs in the United States