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Accounts Payable Coder
Apex Service Partners
Denver, CO
- $65,000 USD / year
…individual will play a key role in supporting the Accounts Payable Manager while contributing to the continued development of a scalable, efficient, and best-in-class finance organization.…
Added 4 mins ago
Registered Nurse - Interventional Radiology
Veterans Affairs, Veterans Health Administration
West Roxbury, MA
Added 4 mins ago
T&
Office Manager
Tyson & Mendes LLP
Seattle, WA
- $85,000 to $100,000 USD / year
Tyson & Mendes, a nationally recognized insurance defense litigation firm, is seeking an experienced, proactive Office Manager to join our Seattle team!
Added 4 mins ago
Per Diem Urgent Care RN
Beth Israel Lahey Health
Watertown, MA
…and communities. The Clinical Nurse II utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients…
Added 4 mins ago
Senior Compliance & Privacy Specialist
Beth Israel Lahey Health
Charlestown, MA
Participate in the continuous quality improvement of BILH operations in partnership with leadership, including monitoring and improving Compliance customer service, compliance with…
Added 5 mins ago
S
General Manager 4 - Food
Sodexo
SOMERVILLE, MA
- $89,250 to $115,500 USD / year
Sodexo Corporate Services is seeking a dynamic General Manager 4 to lead our premier account in Somerville, MA. As the senior leader on-site, you'll drive operations, build client…
Added 5 mins ago
Manager, Strategic Accounts
Santander US
Wilmington, MA
The Manager, Strategic Accounts is responsible for overseeing a list of key accounts and supervising a team of Strategic Account Specialist focused on the development of the account…
Added 5 mins ago
Business Development Manager, SMS
Celgard, LLC
Charlotte, NC
The Manager, Business Development Specialty Membrane Solutions (SMS), will have direct management responsibilities for delivering on Celgard’s growth initiatives and sales efforts for all…
Added 5 mins ago
Assistant Nurse Manager (Vascular Access & Transport Team)
Veterans Affairs, Veterans Health Administration
Brockton, MA
Added 5 mins ago
GH
Clinical Operations Area Director
Genesis Healthcare
Lowell, MA
- $120,000 to $130,000 USD / year
The Clinical Operations Area Director PT/OT/SLP is responsible for efficient and profitable management of Genesis Rehab Services' operations. This position is also responsible for marketing…
Added 5 mins ago
FM
Clinical Implementation Specialist
Fresenius Medical Care
Waltham, MA
- $79,000 to $133,000 USD / year
The Clinical Services Initiatives Manager plays a critical role in coordinating and facilitating the successful implementation of enterprise clinical initiatives across Fresenius Kidney…
Added 5 mins ago
Sr. Director, Accounting and Financial Reporting
Fresenius Medical Care
Waltham, MA
Provide strategic leadership for all accounting activities supporting Manufacturing, Selling, and Marketing operations (CE reportable segment), ensuring alignment with organizational…
Added 5 mins ago
ServiceNow - ServiceNow Industry Workflow Architect - Tech Cons - Open Location
EY
Boston, MA
As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk…
Added 5 mins ago
Program Manager, Integrated Planning, GEMS, NA Startup
Amazon
Boston, MA
Amazon is seeking a Program Manager to join the Startup Integrated Planning team within the Global Engineering, Materials, & Sustainability (GEMS) organization. This team owns the…
Added 5 mins ago
Registered Nurse- Klarman 8- Cardiac Intermediate Care- 36hr Rotating
Beth Israel Lahey Health
Boston, MA
…that produce excellent outcomes. Teamwork and professional development are supported by Klarman 8's leadership team, which includes a Nursing Director, Assistand Nursing Director, Medical…
Added 5 mins ago
BI
Registered Nurse - Ambulatory Pulmonary & Critical Care (Full Time)
Beth Israel Lahey Health
Boston, MA
- Full-time
The Registered Nurse practices within the framework of the nursing process and provides direct nursing care to patients and their families. This role includes assessing patient needs,…
Added 5 mins ago
Nurse Coordinator HemOnc/BMT
Beth Israel Lahey Health
Boston, MA
Coordinates care for patients receiving treatment in a specialty service, including the evaluation, assessment, scheduling, consultation and treatment of patients in order to implement a…
Added 5 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Boston, MA · Lynn, MA
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 5 mins ago
Registered Nurse- ED/36hrs/Rotating
Beth Israel Lahey Health
Boston, MA
…and communities. The Clinical Nurse II utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients…
Added 5 mins ago
Provider Clinical Operations Consultant, Senior Manager
PwC
Boston, MA
As a Provider Clinical Operations Consultant, you will lead provider clinical modernization efforts within our Advisory practice, helping healthcare organizations improve clinical…
Added 5 mins ago
Registered Nurse - ED- 36hr Rotating
Beth Israel Lahey Health
Boston, MA
…and communities. The Clinical Nurse II utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients…
Added 5 mins ago
Registered Nurse- Cardiology Observation Unit- 20hr Rotating
Beth Israel Lahey Health
Boston, MA
Utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients and families.
Added 5 mins ago
RA
Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Boston, MA
- $150,000 to $225,000 USD / year
As Senior Program Manager & Key Client Lead, Data Centers, you will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North…
Added 5 mins ago
Software Engineer
Teradata
Boston, MA
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 5 mins ago
Chemo infusion Registered Nurse, Needham, 32 Hours
Beth Israel Lahey Health
Boston, MA
…and communities. The Clinical Nurse II utilizes the nursing process as the frame of reference for practice as a professional registered nurse and provides direct nursing care to patients…

Aston Carter

Customer Service Manager

Holly Springs, MS, United States

$100,000 to $120,000 USD / year

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Job details

Pay: $100,000 to $120,000 USD / year
Experience: At least 3 years of division or group experience related to OEMs and/or distribution.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: Customer Service ManagerJob Description

This role leads the customer service and sales support function, ensuring exceptional service delivery through multiple channels while supporting strategic pricing and sales administration. The Customer Service Manager develops and maintains superior communication systems, oversees sales and customer service staff, and collaborates closely with business units, IT, and pricing teams to meet or exceed sales, margin, and customer service objectives.

Responsibilities

Develop and maintain superior communication systems to ensure consistent, high-quality customer service across direct customer contact, phone, Salesforce, instant messaging, and email.
Provide training and guidance to sales and customer service correspondents to ensure they deliver impeccable customer service and adhere to established processes and standards.
Interface regularly with Service Centers and Order Entry teams to facilitate efficient customer service and consistently meet customer expectations.
Implement and help maintain pricing for all OEM and distribution accounts in collaboration with Business Units and Customer Service teams.
Meet or exceed all customer service metrics as directed by leadership, and ensure performance aligns with division business plans for sales, margin, and customer service.
Provide performance tracking, maintain, and update existing customer service metrics and reporting tools.
Conduct trend analysis and communicate service and performance trends to Business Unit Managers, recommending improvements where applicable.
Implement strategic pricing initiatives as directed by the Strategic Pricing Manager or Marketing Manager to support sales and profit objectives.
Work in concert with Division Business Units to support sales and profit goals through effective pricing and customer service strategies.
Support field sales by preparing impact statements and data to support price negotiations with customers and distributors.
Implement and update distributor price sheets annually in coordination with pricing and marketing teams.
Directly supervise sales and customer service staff, providing day-to-day leadership, coaching, and performance management.
Develop annual Personal Performance Plans (PPPs) for team members and manage their ongoing training and development plans.
Coordinate with the IT department to design, enhance, and implement system tools that support efficient order entry, pricing, and customer service processes.
Review customer quotations and support the formulation of price and product strategies in collaboration with Business Units and pricing teams.
Analyze and correct customer service trends, implementing process improvements to enhance customer satisfaction and operational efficiency.
Support vendor management and account management activities as needed to align with division business plans.
Participate in administrator meetings, critical OEM meetings, and local customer meetings as required, representing the customer service and sales administration function.
Communicate effectively with internal stakeholders and customers through clear written, verbal, and presentation skills to support decisions, initiatives, and negotiations.

Essential Skills

Proven customer service management experience with responsibility for meeting or exceeding customer service metrics.
Strong supervisory and leadership skills with prior experience leading and developing sales or customer service teams.
Experience providing strategies to meet or exceed division business plans for sales, margin, and customer service.
Demonstrated ability to manage and support sales and customer service correspondents in a fast-paced environment.
Experience supporting strategic pricing initiatives and collaborating with Business Units on price and product strategies.
Ability to review customer quotations, analyze customer service trends, and implement corrective actions.
Bachelors degree in Business Administration or a related field.
At least 3 years of division or group experience related to OEMs and/or distribution.
Knowledge of division nomenclature, pricing programs, field sales force operations, division quoting, and order entry systems.
Proficiency in Microsoft Office Suite.
Proficiency with Salesforce.
Experience with SAP.
Experience with EDI systems.
Proficiency with division order entry systems.
Strong vendor management and account management capabilities.
Excellent written and verbal communication skills.
Effective presentation and negotiation skills.
Ability to coordinate cross-functional efforts with IT, Business Units, and pricing teams.
Experience in automotive, manufacturing, supply chain, or logistics environments.

Additional Skills & Qualifications

PH Connect experience is a plus.
Experience implementing distributor price sheets and supporting price negotiations with field sales teams.
Familiarity with strategic pricing tools and methodologies.
Experience working with OEM and distribution customers.
Ability to perform trend analysis and present findings to Business Unit Managers and leadership.
Comfort working with performance metrics, dashboards, and service-level reporting.
Minimal overnight travel flexibility for administrator meetings, critical OEM meetings, and local customer visits.
Strong organizational skills and attention to detail in managing pricing, quotations, and customer service processes.

Work Environment

This position is fully onsite in an office environment. You will work closely with sales, customer service, Service Centers, Order Entry, Business Units, IT, and pricing teams in a collaborative setting. The role relies heavily on the use of Microsoft Office Suite, Salesforce, SAP, EDI, division order entry systems, and other internal tools, with PH Connect as a beneficial additional platform. The work involves regular use of computers and communication tools such as phone, email, and instant messaging. Travel is minimal, with occasional overnight trips and local customer meetings as needed to attend administrator sessions or critical OEM meetings.

Job Type & Location

This is a Permanent position based out of Holly Springs, MS.

Pay and Benefits

The pay range for this position is $100000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The contractor will get to review company benefits once they are in the final stage of the interview process.

Job Type & Location

This is a Permanent position based out of Holly Springs, MS.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Holly Springs,MS.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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