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Added just now
Director of Community Clubs – Shared Space Sites
Boys & Girls Clubs Of Metro ATL
Atlanta, GA
…and completing performance reviews. Develop Site Directors’ leadership and staff development capacity and address barriers unique to shared-space…
Added just now
Director of Sales
LegalZoom
Reno, NV
The successful candidate will be a visible, hands-on leader who can balance revenue delivery with leadership development, employee engagement, operational rigor, customer trust, and…
Added 1 min ago
AP
Senior Director, CMC, Analytical Stewardship, and Stats Excellence
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $216,996 to $325,494 USD / year
As Senior Director, Complex CMC Program Leadership, AI/Digital Transformation & Statistical Excellence, you will lead complex global CMC programs from late-stage development through…
Added 1 min ago
AP
Director, Portfolio Management
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $159,180.8 to $208,924.8 USD / year
Operating at the intersection of AISI leadership, scientific and therapeutic-area stakeholders, Data Science, Engineering, Finance, Procurement, HR, and external partners, the Director will…
Added 1 min ago
GI
Performance Management Consultant
Guidehouse Inc.
VA
- $74,000 to $124,000 USD / year
The Performance Management Consultant will support the Program Management Office (PMO) by providing programmatic, budget, acquisition, and governance support across a portfolio of Federal…
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Records Management Consultant
Guidehouse Inc.
VA
- $74,000 to $124,000 USD / year
…and preparing reports, briefings, and presentations for CSD leadership. The consultant will provide ongoing guidance on records management requirements, support the resolution of…
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Data Scientist
Guidehouse Inc.
VA
- $113,000 to $188,000 USD / year
Communicate clearly to translate technical findings for both technical and non‑technical audiences, including leadership.
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ServiceNow Associate Director
Guidehouse Inc.
VA
- $149,000 to $248,000 USD / year
Business development skills as well as managing relationships with both clients and internal stakeholders.
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Employee Training & Development Management
University of Utah
Salt Lake City, UT
…aids, and other multimedia solutions. This role combines people leadership with hands-on multimedia development expertise. This position reports to the Associate Director of Training and…
Added 1 min ago
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Operations Manager
CVS Health
Grand Rapids, MI
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
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Operations Manager
CVS Health
Racine, WI
- $19 to $29 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 1 min ago
Front Office Assistant - Radiology / Zephyrhills
Florida Medical Clinic
ZEPHYRHILLS, FL
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling,…
Added 2 mins ago
Manager, EHS
Exact Sciences Corp
United States
The Environment, Health, and Safety (EHS) Manager will lead the development, implementation, and execution of all safety and environmental initiatives across designated sites. This role…
Added 2 mins ago
Supervisor Lab Service Engineering
Exact Sciences Labs, LLC
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The Supervisor, Instrumentation and Automation Service Engineer plays a key leadership role in supporting a team of service engineers responsible for maintaining and optimizing laboratory…
Added 2 mins ago
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Sr. Financial Analyst
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Remote, United States
- $84,000 to $105,000 USD / year
Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
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South Sioux City, NE
- $102,100 to $136,166.67 USD / year
…mitigates risk, and ensures compliance across all aspects of plant…
Added 2 mins ago
Restaurant Operations Manager
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Added 2 mins ago
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Schaumburg, IL · Minooka, IL · Mosinee, WI · Marshalltown, IA · Des Moines, IA · Chanhassen, MN · Woodbury, MN · Mandan, ND
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Content Lead
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Aston Carter

Collections

Rockville, MD, United States

$20 to $30 USD / hour

Apply on careers.astoncarter.com About employer

Applications open in a new tab.

Job details

Pay: $20 to $30 USD / hour
Experience: 2-3+ years of customer service experience with experience handling escalations
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Description

Manage an assigned territory and portfolio of franchisee accounts, with responsibility for day-to-day collection activities and follow-up.
Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.
Contact franchisees regarding past-due balances and establish clear expectations for payment.
Work with franchisees to understand circumstances contributing to delinquency and identify appropriate paths toward resolution.
Execute collection strategies in accordance with established policies, procedures, and direction from Financial Account Management leadership.
Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.
Research and help resolve billing questions, disputes, and account discrepancies in partnership with appropriate internal teams.
Maintain accurate and timely documentation of collection activities, franchisee commitments, disputes, and account status.
Prioritize collection activities based on account aging, balances, risk, and established business priorities.
Identify franchisee accounts requiring escalation based on delinquency, broken payment commitments, financial risk, or other established criteria.
Gather relevant account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.
Support the development of termination recommendations when collection efforts and other remedies have been unsuccessful.
Escalate complex, high-risk, or sensitive franchisee situations to Analysts or Financial Account Management leadership for guidance and decision-making.
Execute approved collection and enforcement actions and ensure appropriate follow-up is completed.
Partner with Legal and Financial Account Management leadership to provide documentation and account information needed to support default, suspension, or termination processes.
Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.
Communicate clearly and professionally with franchisees regarding outstanding balances, payment commitments, and collection requirements.
Navigate difficult financial conversations with professionalism and seek guidance on particularly complex or sensitive situations.
Balance effective collections practices with appropriate consideration for the broader franchise relationship.
Provide franchisees with accurate information regarding account balances, payment obligations, and collection processes.
Develop effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.
Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect the collection strategy.
Coordinate with business partners to support agreed-upon collection actions and account resolutions.
Develop an understanding of how collection decisions may affect broader franchise relationships and company objectives.
Escalate situations involving competing business priorities to Analysts or Financial Account Management leadership as appropriate.
Monitor assigned portfolio performance and identify changes in aging, delinquency, and payment behavior.
Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.
Identify recurring account issues and communicate potential trends to Financial Account Management leadership.
Participate in process improvement initiatives and contribute ideas for improving collection effectiveness and the franchisee experience.
Develop knowledge of collections best practices, company policies, franchise agreements, and the broader franchise business model.

Essential Skills

2-3+ years of customer service experience with experience handling escalations
Preferred to have Collections experience collecting overdue payments
Proficiency in customer service and outbound calls.
Experience with accounts receivable processes.
Familiarity with Microsoft Office Suite.
CRM experience, preferably with Oracle Fusion.
Ability to conduct professional and sometimes difficult conversations regarding financial obligations.

Work EnvironmentThe role is temporary, with a potential duration of about 2 months, starting 12/28/26, possibly longer depending on business needs. Working hours are from 9 AM to 5 PM. The position is based onsite at the Pike & Rose office on the 7th floor. The team consists of four people, and you will sit near the real estate team. The role offers potential for future permanent positions if performance during the contract is exceptional. Job Type & LocationThis is a Contract position based out of Rockville, MD. Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Rockville, MD. Application DeadlineThis position is anticipated to close on Nov 17, 2026. Workplace TypeThis is a fully onsite position in Rockville,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply on careers.astoncarter.com About employer

More about this job

Skills

Accounts receivable
Research
Documentation
Decision making
Provide documentation
Sales
Reporting
Forecasting
Process improvement
Business model
Customer service
Microsoft Office
Oracle

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Work requirements

Jobs in the United States