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BC
Project Leader, Consumer/Retail
Boston Consulting Group
New York, NY
- $225,400 to $252,900 USD / year
As a member of our consulting team, you will manage the design and development of long-term business strategies for fashion and luxury clients in the areas of go-to-market strategy,…
Added just now
BC
Project Leader, Technology, Media, and Telecommunications
Boston Consulting Group
Los Angeles, CA
- $225,400 to $252,900 USD / year
As a member of our consulting team, you will manage the design and development of long-term business strategies for technology, media, and telecommunications clients in the areas of…
Added just now
BC
Project Leader, Consumer and Retail
Boston Consulting Group
Durham, NC
- $225,400 to $252,900 USD / year
As a member of our consulting team, you will manage the design and development of long-term business strategies for consumer and retail clients in the areas of go-to-market strategy,…
Added just now
Industrial and Consumer Products Audit Supervisor
WithumSmith+Brown PC
Whippany, NJ · Princeton, NJ · Holmdel, NJ · East Brunswick, NJ
Providing supervision and support to the engagement staff, seniors and supervisors and promote open communication to the engagement partner
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Head of Quality Engineering
INCRC ABB Global Industries and Services Private Limited
OH
…innovation, and strategically develop and secure Research and Development (R&D) capabilities with a cost-effective footprint. You will also showcase your expertise by coordinating at…
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Head of Cyber Security
INCRC ABB Global Industries and Services Private Limited
OH
This role is contributing to the Automation Process Control Platform (AUPCP) globally. Main stakeholders are PCP R&D management team.
Added just now
FN
Onboarding Specialist
Field Nation
MN
- $75,000 to $80,000 USD / year
Partner with clients to translate business strategy into prescriptive onboarding roadmaps with clear milestones, ownership, and measurable outcomes.
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Senior Manager, Human Resources, People & Organization (P&O for P&O)
DSV
Lancaster, TX
…strategy and delivery of onboarding, training, and ongoing skill development for P&O colleagues, ensuring new team members ramp up quickly and the broader team grows its expertise,…
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Project Scheduler I
Directional Services Inc
Hope Mills, NC
Serve as a trusted partner to project management and field leadership.
Added just now
Program Director
Healogics Wound Care & Hyperbaric Services LLC
Charlottesville, VA
The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is…
Added just now
Program Director
Healogics Wound Care & Hyperbaric Services LLC
Norfolk, VA
The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is…
Added 1 min ago
Vice President, Investment Content Creator
BNY
Boston, MA · NY
…support the insights of our Chief Investment Office within Wealth Management. This seasoned individual contributor will be responsible for writing, creating and executing content programs…
Added 1 min ago
Vice President, Strategy and Execution
BNY
New York, NY · NY
Partner closely with Structured Debt Platform leadership to support strategic priorities, execution planning, and ongoing business management needs.
Added 1 min ago
Training Manager
SAIC
Remote, United States
Five or more years of experience in training, learning and development, or talent development, including at least two years in a leadership or management capacity.
Added 1 min ago
Talent Acquisition Coordinator
Fox Pest Control
Logan, UT
…that strengthen our hiring outcomes across the company. You'll partner closely with recruiters to ensure our opportunities reach the right audiences while helping drive initiatives that…
Added 1 min ago
CapEx Sourcing Specialist - Associate Buyer
cargill
Wichita
…sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for…
Added 1 min ago
CapEx Sourcing Specialist - Associate Buyer
cargill
Wichita
…sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for…
Added 1 min ago
Field Sales Representative
Tyndale
Pacheco, CA
This opportunity requires regular national travel and when not traveling, onsite work a minimum of 1 day per week, and 4 days per week remotely · To be considered, candidates must reside within a commutable distance from our Retail Factory Store location in Concord, CA
Added 1 min ago
Manager, Customer Relations Escalations
AutoNation Corporate Management, LLC
United States
…company reputation across the enterprise through disciplined case management, operational governance, and data-driven improvement. The Manager, Customer Relations Escalations leads the…
Added 1 min ago
Client Strategy Manager
PDI Technologies
Remote, United States
We are looking for a Client Strategy Manager to be the go-to strategic and operational partner for clients in our CPG/Data business. In this role, you will own client relationships, lead…
Added 1 min ago
Sr. Manager, Pharmacist (Pharmacy Affordability Strategy)
BSC
Long Beach, CA · CA · El Dorado Hills, CA · Lodi, CA · Oakland, CA · Rancho Cordova, CA · Redding, CA · San Diego, CA · Woodland Hills, CA
The Pharmacy Cost of Health Care (COHC) Strategy and Drug Trend Management team develops and implements drug management and cost-of-care initiatives across medical and pharmacy benefits.…
Added 1 min ago
Pharmacist, Principal (Pharmacy Affordability Strategy)
BSC
Long Beach, CA · CA · El Dorado Hills, CA · Lodi, CA · Oakland, CA · Rancho Cordova, CA · Redding, CA · San Diego, CA · Woodland Hills, CA
Active and unrestricted California Registered Pharmacist (RPh) license required
Added 1 min ago
HR Business Partner - Manufacturing
Henkel group
Salisbury · Salisbury, NC, NC
Coordinates and executes the HR activities and administrative tasks to ensure effective day-to-day HR operations and case management
Added 1 min ago
Head of Community, HIGHER
Talentful
CA
- Must be based in the Bay Area, California
Added 1 min ago
Manufacturing Quality Engineer - Menomonee Falls, WI
ACE PRECISION MACHINING LLC
Menomonee Falls, WI
Multiple shift options include day and night shifts with 10% shift premium and compressed work week

Aston Carter

Collections

Rockville, MD, United States

$20 to $30 USD / hour

Apply on careers.astoncarter.com About employer

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Job details

Pay: $20 to $30 USD / hour
Experience: 2-3+ years of customer service experience with experience handling escalations
Posting language: English
Posted: Nov 13, 2026

Original job description

Collections Job Description

Manage an assigned territory and portfolio of franchisee accounts, with responsibility for day-to-day collection activities and follow-up.
Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.
Contact franchisees regarding past-due balances and establish clear expectations for payment.
Work with franchisees to understand circumstances contributing to delinquency and identify appropriate paths toward resolution.
Execute collection strategies in accordance with established policies, procedures, and direction from Financial Account Management leadership.
Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.
Research and help resolve billing questions, disputes, and account discrepancies in partnership with appropriate internal teams.
Maintain accurate and timely documentation of collection activities, franchisee commitments, disputes, and account status.
Prioritize collection activities based on account aging, balances, risk, and established business priorities.
Identify franchisee accounts requiring escalation based on delinquency, broken payment commitments, financial risk, or other established criteria.
Gather relevant account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.
Support the development of termination recommendations when collection efforts and other remedies have been unsuccessful.
Escalate complex, high-risk, or sensitive franchisee situations to Analysts or Financial Account Management leadership for guidance and decision-making.
Execute approved collection and enforcement actions and ensure appropriate follow-up is completed.
Partner with Legal and Financial Account Management leadership to provide documentation and account information needed to support default, suspension, or termination processes.
Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.
Communicate clearly and professionally with franchisees regarding outstanding balances, payment commitments, and collection requirements.
Navigate difficult financial conversations with professionalism and seek guidance on particularly complex or sensitive situations.
Balance effective collections practices with appropriate consideration for the broader franchise relationship.
Provide franchisees with accurate information regarding account balances, payment obligations, and collection processes.
Develop effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.
Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect the collection strategy.
Coordinate with business partners to support agreed-upon collection actions and account resolutions.
Develop an understanding of how collection decisions may affect broader franchise relationships and company objectives.
Escalate situations involving competing business priorities to Analysts or Financial Account Management leadership as appropriate.
Monitor assigned portfolio performance and identify changes in aging, delinquency, and payment behavior.
Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.
Identify recurring account issues and communicate potential trends to Financial Account Management leadership.
Participate in process improvement initiatives and contribute ideas for improving collection effectiveness and the franchisee experience.
Develop knowledge of collections best practices, company policies, franchise agreements, and the broader franchise business model.

Essential Skills

2-3+ years of customer service experience with experience handling escalations
Preferred to have Collections experience collecting overdue payments
Proficiency in customer service and outbound calls.
Experience with accounts receivable processes.
Familiarity with Microsoft Office Suite.
CRM experience, preferably with Oracle Fusion.
Ability to conduct professional and sometimes difficult conversations regarding financial obligations.

Job Type & LocationThis is a Contract position based out of Rockville, MD. Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Rockville, MD. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a fully onsite position in Rockville,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply on careers.astoncarter.com About employer

More about this job

Skills

Accounts receivable
Research
Documentation
Decision making
Provide documentation
Sales
Reporting
Forecasting
Process improvement
Business model
Customer service
Microsoft Office
Oracle

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Work requirements

Jobs in the United States