Client Engagement Manager

Job Title: Client Engagement ManagerJob DescriptionWe are seeking a highly organized, proactive, and commercially aware Client Engagement Manager to take ownership of assigned customer accounts and support the full sales cycle. This role involves customer engagement, order processing, forecasting, reporting, issue resolution, and cross-functional coordination with internal stakeholders to ensure timely delivery. The successful candidate will combine accurate execution with proactive account management, clear communication, sound judgment, and a strong commitment to customer satisfaction and business performance in a fast-paced, cross-functional environment.

Responsibilities

• Raise and process sales orders accurately, confirm stock availability, and manage the order lifecycle through to dispatch.
• Maintain an accurate and current orderbook, providing visibility of open orders, delivery dates, changes, and upcoming customer demand.
• Coordinate with Operations, Procurement, and Warehouse teams to address stock, supply, and delivery issues.
• Communicate order status, delays, and required actions clearly and promptly to customers and internal stakeholders.
• Own and develop trusted relationships with assigned customers through consistent, professional, and proactive communication.
• Understand each customer's requirements, priorities, demand patterns, service expectations, and account objectives.
• Anticipate customer needs, coordinate effective solutions, and resolve issues with minimal escalation.
• Lead customer calls, account reviews, presentations, and on-site visits as required.
• Process monthly consumption data and develop accurate customer forecasts.
• Prepare customer KPIs, presentations, sales forecasts, quotations, and performance reports within agreed timelines.
• Review parts and account performance to identify service risks, demand changes, and potential growth or improvement opportunities.
• Maintain complete and timely CRM records, including customer information, communications, forecast data, trip reports, and presentation materials.
• Coordinate effectively across internal teams to deliver reliable customer outcomes and protect business priorities.
• Make sound commercial and service decisions within assigned authority, seeking guidance when an issue falls outside that authority.
• Identify trends, risks, recurring issues, and process improvements that may improve efficiency, service, or account health.
• Support team priorities and additional assignments from the Sales Supervisor, senior management, or Business Development Manager.

Essential Skills

• Customer service experience with 2+ years in customer service, account management, sales coordination, or a related role.
• 2+ years of experience in Microsoft Excel skills, including VLOOKUP/XLOOKUP, pivot tables, and reporting.
• Experience using an ERP system and CRM system.
• Experience in corporate customer service related roles.
• Experience formulating reports and providing updates to teams on findings.
• Strong working knowledge of Microsoft Office (Excel, Word, and PowerPoint); Power BI knowledge is considered a plus.

Additional Skills & Qualifications

• Knowledge of the aerospace/aviation industry is preferred.
• Experience working with high end/government customers.
• Bachelor's or associate's degree preferred.
• Ability to analyze large amounts of data daily.
• Strong attention to detail.
• Able to communicate effectively with management team, peers, and colleagues.
• Commitment to team collaboration and consistently producing high standards of work.

Work EnvironmentThe position operates on a Monday to Friday schedule, with business hours from 8am-5pm or 7am-4pm onsite. After an initial 30-60 days, the role will become a hybrid opportunity, with 2 days remote and 3 days onsite. The successful candidate will work directly with business development teams and inside sales account managers, reporting to the sales supervisor. The role provides a laptop and potentially a company cell phone. The office is located in a beautiful new site in San Antonio, offering a tight-knit working relationship with a small team and room for growth. Job Type & LocationThis is a Contract to Hire position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $24.00 - $28.85/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of San Antonio, TX. Application DeadlineThis position is anticipated to close on Nov 26, 2026. Workplace TypeThis is a fully onsite position in San Antonio,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.