Job Title: Coverage Administration Specialist (Administrative Specialist)Job DescriptionThe Coverage Administration Specialist is responsible for accurately processing premiums, billing changes, and coverage updates while delivering high-quality service to insureds and employers. This role applies detailed knowledge of insurance products, certificates of insurance, internal computer systems, and departmental procedures to support existing business. Working in a collaborative team environment, the specialist ensures the timely collection, processing, and accounting of premiums and performs non-medical functions for the underwriting and coverage administration department.Responsibilities
- Perform all duties of the Coverage Administration Specialist role in alignment with department quality and production standards.
- Post premium payments according to department guidelines, including balancing individual posting totals to the check totals received for deposit.
- Review premiums that require further investigation prior to posting, such as non-bankable checks on lapsed cases or checks received without statements, and determine appropriate handling.
- Review payment information that requires follow-up and take appropriate action, including generating letters, updating information in the system, or referring items to the appropriate staff for review.
- Correct, modify, and reprocess billing statements and invoices to support client-requested changes, including terminations, reactivations, and other billing adjustments.
- Review applications to add employees and dependents to existing group coverage or to create and maintain individual coverage, and determine required actions based on program-specific guidelines and procedures.
- Update internal computer systems with accurate coverage and billing information, and make phone calls or prepare written correspondence as needed to support account changes.
- Review and process returned mail, address changes, name changes, waiting period changes, COBRA updates, and other routine correspondence in a timely manner.
- Conduct audits on group cases, including group anniversary reviews, by comparing census information with State Quarterly Unemployment Tax Reports to determine if participation requirements are met, and take appropriate action when they are not.
- Process Contact Management open activities within 48 hours to ensure timely follow-up and resolution.
- Assist with various agent reports, such as the 30-Day Transmitted Appointment list, 30-Day Pending list, and Expired License report.
- Support the underwriting and coverage administration department with non-medical administrative tasks as needed.
Essential Skills
- At least 1 year of office, administrative, or data entry experience.
- Proficiency in data entry with strong attention to accuracy and detail.
- Experience providing administrative support in a clerical or office environment.
- Ability to process invoices and billing-related documentation accurately.
- Competence using Microsoft Office applications for daily administrative tasks.
- Ability to follow established procedures and guidelines for posting premiums, processing changes, and maintaining records.
- Strong organizational skills to manage multiple tasks, activities, and deadlines.
- Effective written and verbal communication skills for interacting with internal staff, agents, and external stakeholders.
- High school diploma or equivalent.
Additional Skills & Qualifications
- Experience working in an insurance or coverage administration environment is beneficial.
- Experience in order entry, typing, and general administration is advantageous.
- Familiarity with processing terminations, reactivations, and billing changes is preferred.
- Ability to interpret and apply program-specific guidelines and procedures for group and individual coverage.
- Comfort working with contact management systems to track and complete activities.
- Ability to work effectively in a team atmosphere and leverage the expertise of peers.
Work EnvironmentThis role begins as an in-office position and transitions to a hybrid schedule, typically three days in the office and two days remote, Monday through Friday. The position operates in a professional office setting using computer-based systems, Microsoft Office, and internal insurance administration platforms to manage premiums, billing, and coverage information. The role follows standard business hours and involves close collaboration with a coverage administration team and other internal departments. The position is initially structured as a three-month contract with the potential to become a permanent opportunity, and it reports into the coverage administration leadership structure. Job Type & LocationThis is a Contract position based out of Overland Park, KS. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Overland Park, KS. Application DeadlineThis position is anticipated to close on Nov 16, 2026. Workplace TypeThis is a fully onsite position in Overland Park,KS.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.