Administrative Coordinator (Part Time)

Job Title: Administrative Coordinator (Part Time) Monday - Friday 10am - 3pm Job DescriptionThe Administrative Coordinator (Part Time) supports the Customer Care and Operations teams by managing front-line communications, assisting with order processing, and coordinating information across departments. This role focuses on delivering responsive, high-quality customer service to consumers and partners while providing reliable administrative and operational support in a small, collaborative office environment.Responsibilities

• Professionally answer approximately 1020 incoming phone calls per day and route them to the appropriate team members.
• Serve as the first point of contact for consumer product-related inquiries and provide courteous, knowledgeable support.
• Respond to general questions and assist customers with basic troubleshooting steps.
• Identify complex or specialized issues and escalate them promptly to the appropriate team members.
• Log all customer calls and interactions accurately and completely.
• Create, update, and maintain support tickets in Salesforce to ensure clear documentation and tracking.
• Monitor pending support cases and follow up to ensure timely resolution and customer satisfaction.
• Record and log customer orders in Salesforce with a high level of accuracy.
• Complete additional data entry projects and administrative tasks as needed.
• Support the Operations team by monitoring inventory levels and identifying when materials need to be reordered.
• Create, enter, and follow up on purchase orders to ensure timely delivery of materials and supplies.
• Collaborate with warehouse employees and engineers by sharing feedback and insights gathered from consumer interactions.
• Assist with miscellaneous tasks and projects assigned by the Operations team to support overall business efficiency.

Essential Skills

• High school diploma or equivalent.
• At least 2 years of experience in administrative support, office coordination, receptionist, or customer service roles.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal communication skills for professional phone and in-person interactions.
• Excellent written communication skills for accurate documentation and clear correspondence.
• Proficiency using Windows operating systems.
• Proficiency with Microsoft Office applications.
• Ability to provide courteous, patient, and solution-focused customer service.
• Comfort working with call logging and ticketing systems such as Salesforce.
• Attention to detail when entering data and documenting customer interactions.

Additional Skills & Qualifications

• Experience working in a technology retail environment (for example, wireless or electronics retail) is highly valued.
• Experience in environments similar to telecommunications or consumer electronics retail is beneficial.
• Ability to learn new software systems and tools quickly.
• Strong interpersonal skills and comfort collaborating with cross-functional teams such as operations, warehouse, and engineering.
• Ability to handle a consistent volume of phone calls while maintaining a positive, professional demeanor.
• Interest in understanding consumer needs and relaying feedback to improve products and services.

Work EnvironmentThis role is primarily based in an office setting with frequent computer and phone use. You will work in a small company environment of approximately 10 people, allowing you to build close working relationships with colleagues across the organization. The position works closely with the Operations team and interacts regularly with warehouse employees and engineers, particularly to share feedback from consumers. Standard hours are Monday through Friday, 10:00 a.m. to 3:00 p.m., with some flexibility as needed. The environment is collaborative and communication-focused, with daily use of Windows-based systems, Microsoft Office, and Salesforce. Job Type & LocationThis is a Contract to Hire position based out of Fishers, IN. Pay and BenefitsThe pay range for this position is $18.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Fishers, IN. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a fully onsite position in Fishers,IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.