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Accounts Payable Specialist
Rocket Lab Corporation
Long Beach, CA
…compliance, and reporting. They’re the ones who keep our financial operations in check, always thinking ahead and taking care to meet all of our financial, business, and government…
Added 1 min ago
AI
Customer Accounts Manager
Aaron's, Inc.
Simpsonville, SC
- $14.5 to $15.25 USD / hour
…achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General…
Added 1 min ago
A
Concrete Quality Control Technician
Aerotek
Kansas City, KS
- $25 USD / hour
…oversees the implementation and execution of the Quality Control Program within a concrete manufacturing environment. This role conducts inspections and testing on fresh and hardened…
Added 2 mins ago
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Laborer - 2nd Shift 2pm-10:30pm
Aerotek
Ontario, CA
- $20 USD / hour
Job Title: 2nd Shift General Production WorkerJob DescriptionPerform manual and mechanical duties to assist in the operations of a variety of limited equipment and tools in the fabrication…
Added 2 mins ago
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Warehouse Associate
Aerotek
Warwick, RI
- $21 USD / hour
…warehouse and manufacturing facility that supports production operations in a fast-paced environment focused on shipping, receiving, inventory control, material movement, and forklift…
Added 2 mins ago
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Project Manager
Aerotek
Moorpark, CA
- $20 to $90 USD / hour
Description:If you have Program Manager or Project Manager experience then this is the position for you! A very popular Aerospace company in Moorpark is looking for Program Managers to join…
Added 2 mins ago
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Aerospace Program Manager
Aerotek
Moorpark, CA
- $20 to $90 USD / hour
Description:If you have Program Manager or Project Manager experience then this is the position for you! A very popular Aerospace company in Moorpark is looking for Program Managers to join…
Added 2 mins ago
Assistant Nurse Manager ED
Ascension Health
Cedar Park, TX
Lead Emergency Department nursing operations to ensure appropriate patient access, high-quality patient care, and positive clinical outcomes.
Added 2 mins ago
Commissioning Manager - Power Plant (Multiple Locations) Job Details | Black & Veatch Family of Companies
Black & Veatch
Claude, TX
Implements a coordinated operations control program ensuring good communication and the smooth execution of operational activities .
Added 2 mins ago
A
Materials Manager
Aerotek
Des Plaines, IL
- $110,000 to $120,000 USD / year
Job Title: Materials ManagerJob DescriptionAs a Materials Manager, you will lead all materials functions, including purchasing, procurement, inventory control, material planning,…
Added 2 mins ago
Community Leasing Manager
Core Spaces
Orlando, FL
…Concierges on a regular and ongoing basis. The Community Leasing Manager exercises independent judgment in developing and executing leasing and marketing strategies, analyzing performance…
Added 2 mins ago
Community Concierge
Core Spaces
State College, PA
Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors.…
Added 2 mins ago
Supervisory Air Traffic Control Specialist (Support Manager, Level 12, MSS-3)
Federal Aviation Administration
Fort Worth, TX
Summary Serves as a Support Manager in an en route facility, responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for…
Added 2 mins ago
Sr Project Manager - Hybrid to Dallas, TX or Denver, CO
Forged Fiber 37
Dallas, TX
…connectivity. Our success is powered by strong execution, disciplined operations, and a culture rooted in trust, transparency, accountability, and teamwork…
Added 2 mins ago
Underwriting Manager, Houston, AIGRM
AIG
Houston, TX
At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriting Manager to play your part in that transformation. It’s an opportunity to grow your skills and…
Added 2 mins ago
Meat Clerk
Festival Foods
Somers, WI
Job Title: Meat ClerkReports To: Meat Manager
Added 2 mins ago
Sales Planning, Senior Manager - Walmart, Club & Amazon
WK Kellogg
Rogers, AR
As Sales Planning, Senior Manager, you will lead customer planning strategies designed to accelerate revenue, improve trade investment effectiveness, and strengthen forecasting accuracy…
Added 2 mins ago
Financial Management Sr Mgr - L6 - Lufkin, TX
Lockheed Martin
Lufkin, TX
As the Finance Business Operations Sr Manager, you will be responsible for providing strategic and tactical multi-functional finance leadership to ensure the site functional and program…
Added 2 mins ago
GM
Pharmacy Acquisition Manager - Part-Time
Grady Memorial Hospital Corporation
United States
- Part-time
Under the guidance of the Executive Director of Pharmacy, the Pharmaceutical Acquisition Manager is responsible for the procurement of pharmaceuticals and pharmaceutical supplies within the…
Added 2 mins ago
MI
Part-time Nabisco Merchandiser
Mondelez International
San Marcos, TX
- $19.71 USD / hour
- Part-time
…in-store execution. You’ll work closely with your Retail Territory Manager (RTM) to ensure our iconic brands - Oreo, Ritz, belVita, Chips Ahoy!, Triscuit, and more - are stocked, displayed,…
Added 2 mins ago
TF
Senior Manager, Engineering
TreeHouse Foods, Inc.
Carrollton, TX
- $132,300 to $198,500 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
Added 2 mins ago
TF
Project Manager, Engineering
TreeHouse Foods, Inc.
Carrollton, TX
- $106,700 to $160,100 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
Added 3 mins ago
M
Part-Time Sales Manager
Michaels
WICHITA FALLS, TX
- Part-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 3 mins ago
Sales and Service Specialist
Bridgestone Americas
Wichita Falls, TX
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 3 mins ago
Infrastructure Materials Manager
Meta
Garland, TX
Meta is looking for an experienced Infrastructure Materials Manager to support the services of our physical infrastructure. The team is responsible for logistics support and material…

Aston Carter

Account Support Specialist

Austin, TX, United States

$35 USD / hour

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Job details

Pay: $35 USD / hour
Experience: 2+ years of experience in customer service, customer support, account support, help desk, operations support, or a similar customer-facing role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Account Support SpecialistJob DescriptionAs an Account Support Specialist, you will be the first point of contact for Delivery Partners, providing exceptional support and ensuring seamless operations. You will be responsible for managing inquiries, triaging requests, and collaborating with internal teams to maintain high service standards.

Responsibilities

Provide coverage for the Account Manager phone line and respond to Delivery Partner questions with professionalism, empathy, and urgency.
Monitor shared inboxes and ticket queues, accurately document issues, and confirm that requests contain the necessary information for resolution.
Triage incoming tickets by category, urgency, and business impact, then route them to the appropriate Account Manager or internal support team.
Resolve routine questions using approved processes, program guidance, and available knowledge resources.
Track open requests, follow up with responsible teams, and keep Delivery Partners informed of status, next steps, and expected resolution timing.
Identify urgent, high-impact, or repeat issues and escalate them promptly through the appropriate channels.
Maintain clear and complete case notes to ensure efficient handoffs and availability of the full history of each issue.
Communicate program updates, operational impacts, service disruptions, and process changes in a clear and customer-friendly manner.
Partner with Account Managers to prepare for partner follow-ups and ensure commitments are completed.
Identify recurring questions, ticket trends, and workflow gaps, recommending updates to FAQs, templates, knowledge articles, or support processes.
Support service-level goals and quality standards while managing multiple priorities and maintaining high accuracy.
Provide backup support for broader Account Management activities as business needs require.

Essential Skills

2+ years of experience in customer service, customer support, account support, help desk, operations support, or a similar customer-facing role.
Experience handling a high volume of phone, email, or ticket-based inquiries while maintaining accuracy and professionalism.
Strong written and verbal communication skills, including the ability to explain next steps clearly and de-escalate customer concerns.
Ability to prioritize requests, recognize urgency, and coordinate effective handoffs or escalations.
Experience with Microsoft Excel and standard productivity tools.
Ability to work independently, manage competing priorities, and follow issues through to completion.

Additional Skills & Qualifications

Experience using a CRM, case management platform, or ticketing system such as Salesforce, Zendesk, ServiceNow, or a comparable tool.
Experience supporting small-business owners, delivery or logistics operations, field teams, or multi-site programs.
Experience reviewing ticket or contact data to identify trends and improve the customer support experience.
Comfort working in a changing environment where processes may continue to evolve.

Work EnvironmentThe position offers a 10-hour schedule from 7:30 am to 6 pm CST. Work is conducted on-site during weekdays and remotely on one weekend day. The role includes two headcount positions for Sunday to Wednesday (4 days, 10 hours per day) and two headcount positions for Wednesday to Saturday (4 days, 10 hours per day). Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $35.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Austin, TX. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Austin,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Workflow
Customer service
Technical support
Communication skills
Microsoft Excel
Work independently
Case management
Salesforce
Zendesk
ServiceNow
Logistics

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